Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Room size issues
High parking fees

Categories

Cleanliness
8.81
Reviews indicate cleanliness is generally positive, but some mentioned minor issues.
Service
9.58
The staff received numerous compliments for their friendliness and helpfulness.
Location
8.52
Location received mixed reviews; convenient for some, but too far from the center for others.
Room Quality
8.37
Some guests found issues with room size and bathroom quality.
Amenities
8.8
Amenities were generally well-received, though some guests had minor complaints.
Value for Money
8.56
Value for money was debated; some found it high given some room issues.
Food and Beverage
9.31
Food, especially breakfast, was highlighted as excellent.
Overall Experience
9.28
Despite some issues, many guests expressed a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:37

Property Description

Luxurious Accommodation
AC Hotel Cuzco, situated on Madrid’s prestigious Paseo de la Castellana, offers modern and spacious rooms with plasma satellite TV and a minibar. Each room is equipped with air conditioning, heating, and a private bathroom for a comfortable stay.

Dining Experience
Indulge in a daily buffet breakfast and savor international cuisine made from fresh, seasonal ingredients for lunch and dinner. The stylish Castellana 133 - The Suite Bar provides a trendy setting to enjoy food and drinks all day, complete with free WiFi and charging plugs.

Convenient Location
Benefit from the hotel's proximity to Cuzco Metro Station and easy access to city buses and the M-11 Motorway. With Santiago Bernabéu Stadium nearby and connections to the city center, IFEMA Convention Centre, and Barajas Airport, AC Hotel Cuzco ensures a seamless travel experience.

Book your stay at AC Hotel Cuzco for a luxurious and convenient experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 375 reviews
Cleanliness: 8.81
Service: 9.58
Location: 8.52
Room Quality: 8.37
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.31
Overall Experience: 9.28
K
Kevin • solo_traveller • gb
10
2026-05-30 • via Nuitee
E
EL KTIRI • solo_traveller • ma
9
Très bien
Pros:

Très agréable et propre

2026-05-30 • via Nuitee
P
Paula • family_with_children • es
9
2026-05-28 • via Nuitee
N
Natalia • solo_traveller • co
10
Pros:

Todo estaba muy bien.

2026-05-28 • via Nuitee
F
fernando • extended_group • pt
8
2026-05-27 • via Nuitee
A
Anna Elisa • solo_traveller • it
9
Pros:

Design dell'hotel, posizione comoda al mio POI, cena nel ristorante dell'hotel. Curato nei particolari e pulito. Segnalo letto comodissimo e silenzio in orario notturno.

Cons:

//

2026-05-27 • via Nuitee
M
Madalina • family_with_children • gb
10
2026-05-26 • via Nuitee
N
Nino • couple • ge
9
2026-05-26 • via Nuitee
J
Jose Ramon • couple • es
10
2026-05-25 • via Nuitee
K
Kurt • family_with_children • be
9
Leuk verblijf, aanrader!
Pros:

Vriendelijk personeel, mooie receptie, mooie bar. Ideale locatie voor wedstrijd Bernabéu.
Kamer clean en mooi ingericht. Leuke badkamer.

Cons:

Ontbijt op verdieping -1 waardoor geen vensters zijn, wat toch jammer is.
Heel druk en daardoor wat dicht op elkaar lopen tijdens ontbijt.
Voor de rest ok, vers fruit, verse gemaakte eitjes,...

2026-05-25 • via Nuitee
C
casa • family_with_children • es
9
Muy buena
Pros:

ubicación prime, desayuno correcto, habitación excelente.

Cons:

Que en la planta 7º el baño no tenía puerta (sí el aseo) pero no la entrada. Esto provoco que si van dos personas y una decide ducharse, el ruido llega directamente a la habitación.

2026-05-25 • via Nuitee
K
KONG • solo_traveller • kh
9
Pros:

All are good during our staying

Cons:

Check in a bit slow

2026-05-25 • via Nuitee
S
Simon • couple • gb
8
2026-05-24 • via Nuitee
E
Edyta • solo_traveller • pl
10
2026-05-24 • via Nuitee
C
Catherine • couple • my
9
Pros:

Location, comfortable

Cons:

Toilet no doors

2026-05-23 • via Nuitee
J
James • couple • au
7
Cons:

No door on the bathroom is a definite reason I would not stay again

2026-05-21 • via Nuitee
R
Rafael Antonio • solo_traveller • es
9
2026-05-21 • via Nuitee
B
Berik • solo_traveller • kz
8
Pros:

Ни чего.

Cons:

Нету двери в ванной комнате. Попросил ложку сказали платно.

2026-05-21 • via Nuitee
A
Abelardo • couple • es
10
2026-05-21 • via Nuitee
G
gv • solo_traveller • br
10
Conforto em Madrid
Pros:

Hotel tem quarto limpo, tamanho bom, confortável, funcionários atenciosos, bares e restaurantes.
Esta em frente a uma estação de metrô e se caminha uns 15 minutos esta o el Corte inglés Castellana. Vários restaurantes, cafes, mercado no bairro

O cafe da manhã super completo

2026-05-17 • via Nuitee