Alpen Ville

Hotels
8.7 (220 reviews)
Sanatornaya Street 14 , Almaty , kz

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good room size
Cons:
Cleanliness issues
Limited amenities
Breakfast quality could improve

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, such as mold in the bathtub.
Service
9.31
Guests appreciated the staff's efforts and attempts to provide good service.
Location
9.35
Many reviews praised the beautiful and serene location surrounded by nature.
Room Quality
8.8
Rooms were large and reasonably clean, but some concerns were raised about maintenance.
Amenities
8.33
Guests enjoyed the sports complex amenities, but noted the absence of porters.
Value for Money
8.79
Described as good value for the overall experience and facilities provided.
Food and Beverage
8.34
Breakfast was reported as tasty but modest with room for improvement.
Overall Experience
8.81
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:14

Property Description

Luxurious Accommodations
Indulge in our air-conditioned rooms equipped with satellite TV, a fridge, and cozy bathrobes and slippers for your comfort.

Exquisite Dining Options
Start your day with a delicious buffet breakfast and savor delectable meals at the Magestic Restaurant complex or unwind at our bar.

Relaxation and Recreation
Enjoy our outdoor pool, fitness center, and spa center for ultimate relaxation. Engage in activities like football and lawn tennis during your stay.

Book your stay at Alpen Ville Hotel for a blend of luxury, comfort, and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for KZT 8,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 220 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
M
Mauletbayev • solo_traveller • kz
5
2026-07-25 • via Nuitee
N
nyuni • couple • kz
2
2026-07-24 • via Nuitee
V
VALIHAN • family_with_children • kz
8
Pros:

Расположение супер, как в лесу. Персонал очень вежливый. Цены умеренные. Завтраки хорошие. За такую цену очень хороший отель

2026-07-23 • via Nuitee
Исмайлова • family_with_children • kz
7
2026-07-21 • via Nuitee
Утеулиева • solo_traveller • kz
10
Pros:

Прекрасные администраторы, приятные, дружелюбные
Обслуживание в ресторане оставляет желать лучшего, еда в ресторане вкусная
В номерах всегда чисто, хороший теплый бассейн

2026-07-21 • via Nuitee
N
Nurgalym • solo_traveller • kz
9
2026-07-17 • via Nuitee
P
Paul • extended_group • de
8
2026-07-17 • via Nuitee
Камила • family_with_children • kz
10
2026-07-17 • via Nuitee
S
Shokanov • family_with_children • kz
1
Cons:

Общий туалет и душевая на 2 номера

2026-07-16 • via Nuitee
H
Helle Foldbjerg • extended_group • dk
8
Pros:

Pool area and pool bar had excellent food

Cons:

Breakfast was lackluster

2026-07-16 • via Nuitee
J
Jaafer • couple • sa
8
Pros:

The facilities were very good, they have a pool and a football field and tennis courts
Also the looks of the hotel is very unique

Cons:

The glass of the windows in the apartment is transparent at day and night
Also the curtains in the living room did not fully cover the windows

2026-07-15 • via Nuitee
Магрипа • solo_traveller • kz
10
2026-07-14 • via Nuitee
Гульмира • couple • kz
8
2026-07-14 • via Nuitee
куандык • couple • kz
10
2026-07-14 • via Nuitee
Федоренко • solo_traveller • kz
10
Pros:

Всё было очень здорово 👍

2026-07-14 • via Nuitee
C
Chingiz • solo_traveller • kz
9
Pros:

Отличный отель. Приветливый персонал.

Cons:

На двуспальной кровати, два отдельных матраса, что немного не комфортно. Ресторан закрывается в 9.

2026-07-13 • via Nuitee
A
Andrei • solo_traveller • kg
10
Pros:

бассейн, тишина, природа, кафе

2026-07-12 • via Nuitee
D
Daulet • family_with_children • kz
7
Мне кажется, уже пора заменить входные двери в номера. Они выглядят устаревшими, напоминают межкомнатные двери из 90-х,
Pros:

Локация

Cons:

Картонные двери. Звук от кондиционера. Отсутствие лифта. Отсутствие кровати Кинг сайз.

2026-07-12 • via Nuitee
N
Natalie • family_with_children • se
10
Nice to have pool
Pros:

Our kids loved the pool and the staff is superfriendly. We stayed for one day but would love to come back. It’s not walking distance to city center but the location feels calm.

Cons:

Nothing, all great.

2026-07-10 • via Nuitee
S
Sanberk • solo_traveller • kz
9
2026-07-09 • via Nuitee