Hatfield Lodge

Bed springs dug in at some points on bed. Floorboards creaked quite a bit

No hot water from bathroom tap, and leak from taps

Beds were not comfortable mattresses were hard (personal preference), no mini fridge in the room being a family room I’d have expected something to keep kids snacks and baby milk cool. Have to fill kettle with a cup as cannot fit under the tap, no main light only lamps, keycard entry to building and room however felt if the door wasn’t closed properly behind then anyone could walk in. Room didn’t have a lock from inside didn’t find this ideal with small children personally. Bathroom door had a hole in it, limescale build up in the shower on the door tracks, patched wall near window not repainted furniture worn and dated. Large shower space, however door was narrow. Carpets had stains on them. Reception staff not very hospitable. Pictures do not reflect the condition of the rooms. For the price paid and reputation of the chain I’d have expected a better experience

It was dirty, felt unsafe the windows didn’t close probably which when you’re on the ground floor does not feel safe at all. I stayed with just my daughter so as you can imagine not having windows close properly is very unsettling. My door to the room was opening outside instead of into the room which again felt unsafe as there wasn’t even an extra lock to lock it inside.

The Staff stopped us refilling water bottle when checking out which was surprising but no big deal. Rest of hospitality was amazing and nice staff

I was extremely disappointed with my stay at Hatfield Lodge. The room was not as advertised in the photos online and fell far below the standard I expected.
The carpets were dirty, there was mould in both the bathroom and on the bedroom walls, and the shower was in a very poor and unhygienic condition. The bedroom window was also missing a handle, which was concerning and added to the poor overall condition of the room.
I raised these issues with Booking.com, but unfortunately the hotel has denied the problems despite my complaint. Paying nearly £90 for a room in this condition was unacceptable, and I would not recommend staying here. I expected a clean, safe and hygienic room, but that was not what I received.

If you plan to stay here you better hope there’s not a fire as all fire doors were propped open!

With being on a central thoroughfare it was a little noisy till later in the evening during the summer.If air conditioning was available the windows could have been closed reducing the noise and heat on the ground floor especially.

have stade meny times

The bed was very soft! Every time one of us moved it moved the other!

There could be air conditioning in the rooms, unbearable stifling even with fan on and windows open. Seagulls are a big problem, I know this can not be helped but they are so noisy,

So, The Lodge room 2 that mattress is very uncomfortable and needs upgrading or getting rid of. It's a shame that the Lodge looks a bit forlorn from the outside now with the ripped canopy above the main door needing replacing. Also, unfortunately during peak periods parking is a nightmare with only one disabled space (it is signed to say that spaces are limited) and some idiots parking too close to you or where they want. It's not always like this but when people just turn up for tea or coffee or lunch if you're a resident there and pop out you've lost your space by the time you get back.
The only other little quirk is that the Full English Breakfast only has 1 bacon, 1 sausage, 1 hash brown and NO MUSHROOMS (unless you pay extra) but you do get beans ,fried egg, half grilled tomato and toast too

5' bed