Country Cascades Waterpark Resort

Hotels
8.5 (3869 reviews)
204 Sharon Dr , Pigeon Forge , US
+1 (877) 686-7829
[email protected]

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Free
Children allowed

Facilities

Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent water park
Many activities for kids
Close to attractions / Dollywood
Family/kid friendly
Clean rooms reported by some
Friendly staff members highlighted
Good value / great price
Well-kept property and nice grounds
Cons:
Housekeeping inconsistent / rooms not cleaned
Not enough towels provided
Rooms dated; A/C older
Occasional bad smells in rooms
Beds and pillows too firm for some
Noise from other guests/children at night
Some staff rude (candy shop) / room not ready on time
Extra fees for certain activities; limited pool slide hours
Parking difficulty near building

Categories

Cleanliness
6.5
Multiple mentions of rooms not being cleaned, limited towel supply, lingering unpleasant smells, and lapses in housekeeping service indicate below-average cleanliness.
Service
8.8
Service is mixed but generally positive: several staff members (e.g., Gabriela at ice cream/wine) praised for being friendly; however there are reports of rude staff in the candy shop and inconsistent housekeeping/room readiness.
Location
9.5
Frequently noted as very convenient and close to attractions (including Dollywood), making location a strong positive factor.
Room Quality
7
Rooms are described as somewhat dated with older A/C units, some issues with beds/pillows being hard, slippery bathtub/shower curtain problems, and occasional strong odors — overall below top-tier room quality.
Amenities
9.5
Water park and many kid-focused activities are repeatedly praised and are a major highlight; amenities are a clear strength for families.
Value for Money
8.6
Many guests call it great value and a good price for families, though some note extra costs for certain activities which slightly temper the perception of value.
Food and Beverage
8.5
Limited mentions overall: positive notes for specific staff and offerings (ice cream/wine station) but a few reports of unfriendly food/beverage staff; no widespread complaints about quality.
Overall Experience
9.6
Overall guest sentiment is strongly positive—families and kids frequently loved the stay and amenities—despite some service/cleanliness issues, the overall experience remains very favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Country Cascades Waterpark Resort is a family resort in Pigeon Forge, Tennessee with 314 rooms across three towers. The resort includes two waterparks — Braxton Beaver's Shipwreck Bay indoor waterpark (open year-round) and Cascades Waterpark (open seasonally) — plus a bowling alley, arcade, rock climbing wall, gem mine, six dining venues, and daily kids' activities. All waterpark access and resort amenities are included with every stay. Located less than 5 minutes from Dollywood.

Important information:

Please be advised the property water park is open on a seasonal basis (weather permitting) from mid-March through September. Please call the hotel directly concerning dates outside this range.

Please note that a maximum of 8 rooms may be booked by a guest at one time. Contact hotel for details.

The properties require the credit card holder to present proper ID and the credit/debit card used to pay the first night's deposit at check-in.

Please note that parking during car shows is limited to 1 parking space per room. Contact the property for more information.

If the card holder will not be present at check-in, the property requires that the credit card holder complete a Credit Card Authorization form to be sent in advance of arrival.

Per our policies, we cannot rent a non-handicap room when a handicap room is required or requested.

The waterpark is open through mid -October. Parking is always limited to 1 space.

Cashless
Country Cascades will no longer accept cash as a method of payment. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Oct 19, 2026 until Fri, May 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.5
Based on 3869 reviews
Cleanliness: 6.5
Service: 8.8
Location: 9.5
Room Quality: 7
Amenities: 9.5
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 9.6
A
Alexanderia • family_with_children • us
10
2026-10-31 • via Nuitee
C
Charles • extended_group • us
10
2026-10-29 • via Nuitee
T
Tucker • family_with_children • us
7
Pros:

Clean, lots of activities for kids, close to attractions

Cons:

Not enough towels put in room. Four people two towels. Both days that I stayed

2026-10-29 • via Nuitee
C
Cheryl • family_with_children • us
4
It was alright, but doubt we will stay again
Pros:

How close it was to some of the attractions

Cons:

That everything cost extra, like climbing wall and some of those things

2026-10-27 • via Nuitee
C
Charlie • extended_group • us
10
My stay was amazing.
Pros:

The fact that you don’t even have to leave because everything is there.

Cons:

Finding a parking spot near the building I was staying in.

2026-10-27 • via Nuitee
S
Shannon • family_with_children • us
10
2026-10-26 • via Nuitee
K
Karen • family_with_children • us
8
Beds and pillows were hard. Bathtub was slippery and shower curtain did not cover the whole shower. Which made the floor
Pros:

Everything was very nice.

2026-10-20 • via Nuitee
D
Dylanwomac • solo_traveller • us
10
2026-10-19 • via Nuitee
S
Stuart • family_with_children • us
5
Cool water park. Lacks a maid
Pros:

Water park was great.

Cons:

Room wasn’t ready in a timely way. They did not clean rooms while we were there. They only replaced the towels. Did not take out trash, sweep, or make bed etc… Room started to smell so we started to stack trash in the hallway.

2026-10-19 • via Nuitee
J
Jerry Sawyers • family_with_children • us
6
Pros:

The water park was nice

Cons:

The rooms are a bit dated. The A/C units are older and work decently. I feel the rooms could have been cleaned better

2026-10-19 • via Nuitee
G
Gloria • family_with_children • us
7
Mixed reviews
Pros:

Love all the activities for the kids!

Cons:

The air in my room was not working and the toilet ran the whole time. Beds were comfortable 😌

2026-10-18 • via Nuitee
T
Tina • family_with_children • us
10
2026-10-18 • via Nuitee
B
Bonnie • family_with_children • us
5
Pros:

The location was close to Dollywood.

Cons:

Our room had a very strong smell that was not pleasant.

2026-10-17 • via Nuitee
D
Dennis • family_with_children • us
10
Very pleasant
Pros:

Everyone and everything was very pleasing

Cons:

Liked everything

2026-10-17 • via Nuitee
J
John • family_with_children • us
10
Great place to stay!
Pros:

The water parks are great entertainment for the kiddos and adults. The rooms were clean and the beds were comfortable, everything was top notch.

Cons:

Nothing

2026-10-17 • via Nuitee
E
Erica • extended_group • us
10
Happy
Pros:

Everything! I literally cannot say enough about this place. We visited a few years ago before the renovations and loved it back then as well. Now, it's a child's dream!

Cons:

I didn't like that we had to leave and go back home!

2026-10-16 • via Nuitee
H
hugo • family_with_children • us
10
Bueno
Pros:

Las pisinas

Cons:

Que abrieran el acceso de la piscina al segundo edificio

2026-10-16 • via Nuitee
M
Melissa • family_with_children • us
2
2026-10-16 • via Nuitee
A
Amanda • family_with_children • us
9
Beautiful place. Great value
Pros:

It’s beautiful and well kept! The water park is awesome

Cons:

The slides close pretty early. One would hope they would be open the entire time the pool area is open

2026-10-15 • via Nuitee
F
Fraser • family_with_children • us
8
Great for kids
Pros:

Kid friendly

Cons:

Need bigger area for activities

2026-10-15 • via Nuitee