The London, a Luxury Collection Hotel, New York City

Hotels
•
Luxury Collection
8.4 (881 reviews)
151 West 54th Street , New York , US
+1 212-945-0100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Staff friendliness
Location accessibility
Cons:
Room description discrepancies
Fee misunderstandings

Categories

Cleanliness
7.99
Some reviews mentioned housekeeping and cleanliness were generally good, but with mixed sentiments around room setup.
Service
8.96
Numerous reviews highlighted outstanding service, especially from the staff and management.
Location
9
Many reviews praised the central location close to attractions, making it very convenient.
Room Quality
8.45
Guests enjoyed the spaciousness and quality of the suites, though some issues were raised with the room descriptions.
Amenities
8.48
Guests appreciated the offerings such as Nespresso and other conveniences, but some amenities had undisclosed fees.
Value for Money
7.94
Overall good value, but mixed feelings about some hidden charges might affect perception.
Food and Beverage
7.99
Positive mentions of lobby offerings and the breakfast experience, though some fees were a concern.
Overall Experience
8.36
Despite minor issues, the overall guest experience was largely positive with many planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:00

Property Description

This Midtown Manhattan hotel is 1640 feet from Central Park and features an on-site bar. Fifth Avenue is 2641 feet from The London, a Luxury Collection Hotel, New York City. Rooms include flat-screen cable TV, free WiFi, and USB charger. The property features Filli D'oro linens, hand-woven throws, blackout curtains, and turn-down service. Select suites have Central Park views. The hotel has a 24-hour health club and offers 24-hour room service.

Important information:

Please note that newspapers are provided only on weekdays.

Charges may apply for extra beds or cribs, depending upon room type.

Please note that the amount for the first night along with taxes will be pre-authorsided after the reservation is made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Property Video

Property Accessibility

Total Disability Score: 60.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 881 reviews
Cleanliness: 7.99
Service: 8.96
Location: 9
Room Quality: 8.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.36
E
Emilio • family_with_children • it
7
2026-09-14 • via Nuitee
C
CARINA • family_with_children • ar
9
Muy buen hotel. Lo recomiendo!
Pros:

Habitación y baño amplios, limpios, bien amueblados

Cons:

Lo único que tengo para criticar es el desayuno. Hubiera preferido el sistema “buffet” en el cual cada uno elige las distintas opciones

2026-09-07 • via Nuitee
L
Lalindra • couple • bd
9
2026-09-06 • via Nuitee
F
Fernando • couple • br
9
2026-09-03 • via Nuitee
D
DMITRII • extended_group • ru
9
2026-09-02 • via Nuitee
E
Eti • family_with_children • il
8
Pros:

Location

2026-08-31 • via Nuitee
C
cengiz • couple • tr
8
2026-08-28 • via Nuitee
I
Ignacio • family_with_children • es
10
2026-08-27 • via Nuitee
J
Jenna • family_with_children • us
10
Great place to stay!
Pros:

Spacious rooms. Close to everything, but not where it's too loud and busy. Highly recommend!

Cons:

I didn't like that we were only there for 2 nights.

2026-08-26 • via Nuitee
K
ketan • extended_group • in
7
2026-08-24 • via Nuitee
E
El jai • family_with_children • ma
8
Très agréable emplacement, proche de 5th Ave,et de tout d’ailleurs
Pros:

Check in et Out simplifié, personnel attentionné, quelque petit soucis mais immédiatement réglé à la demande , ce qui est le plus important,

2026-08-23 • via Nuitee
G
Gerald • family_with_children • at
10
Lage, Lage, Lage
Pros:

Ich war schon mehrmals in Hotels in NYC, doch dieses war bisher das beste. Die Lage ist optimal: Times Square, Central Park, MoMA, Rockefeller Center und die Broadway-Bühnen sind bequem zu Fuß erreichbar. Auch die Geschäfte an der Fifth Avenue liegen nur wenige Gehminuten entfernt. Auch meine morgendliche Laufrunde konnte ich somit leicht im Central Park absolvieren - daher blieb der Fitnessraum ungenutzt.

Cons:

Wenn man etwas kritisieren möchte: Das das Bett unserer Kinder (Sofa) quietschte und eigentlich nicht ganz dem Standard entspricht.

2026-08-19 • via Nuitee
M
Mariusz • solo_traveller • pl
5
Pros:

Lokalizacja zacna

Cons:

Nie posprzątane , pokojówka miała przyjść za 30min i nie dotarła przez cały dzień.

2026-08-13 • via Nuitee
Y
Yitshak • extended_group • il
10
2026-08-13 • via Nuitee
Y
Yitshak • couple • il
9
2026-08-13 • via Nuitee
G
Gansuvd • family_with_children • mn
5
Pros:

Good location

Cons:

Fake Fire alarm made at midnight. It was unconfortable. After that elevator doesn't work untill 40th floor 😤 Untill next morning .

2026-08-13 • via Nuitee
C
Cristiano • family_with_children • it
9
Un bellissimo appartamento nel cuore di Manhattan. Esperienza WOW
Pros:

Camera molto bella, spaziosa, luminosa, con una bellissima vista (dal 39 piano). Letto ampio e confortevole, anche il bagno molto bello e funzionale.

Cons:

Condizionatore migliorabile, un pò troppo rumoroso.

2026-08-12 • via Nuitee
S
Suren • solo_traveller • gb
1
AVOID THIS HOTEL IF YOU CAN.
Pros:

The good thing about the Hotel is the location.

Cons:

I recently stayed at this hotel and found the staff polite and courteous, but certainly not exceptional, as you would expect from a five-star luxury hotel.
My biggest concern was the poor standard of hygiene and cleanliness. Shortly after checking in, I noticed a coffee mug in the room with lipstick marks and dried coffee stains, suggesting it had not been cleaned after the previous guest. I reported this to the front desk and was assured it would be replaced immediately. Six to seven hours later, nothing had been done, so I spoke to the Guest Services Manager, who again apologised and promised it would be sorted straight away.
What made the situation even more disappointing was that housekeeping serviced the room while we were out, made the bed, tidied the room, yet still left the same dirty mug untouched. I had to contact Guest Services for a third time. The manager came to the room around 30 minutes later and was visibly shocked by the condition of the mug. He admitted the situation was completely unacceptable and even commented that he had previously worked for the Four Seasons Group, where such standards would never have been tolerated.
He sincerely apologised, offered complimentary food and drinks at the restaurant during our stay, and assured me he would raise the matter with the hotel's directors and update me the following day. Unfortunately, no follow-up ever came. I even passed him later during my stay, and although he smiled, there was no acknowledgement or update regarding the issue.
To make matters worse, the duvet/comforter also had blood stains on it. I left a note for housekeeping, and it was replaced, but this should never have been necessary in a hotel of this calibre.
Having stayed at many five-star hotels and luxury resorts around the world, I can honestly say this was one of the worst experiences I have had.

2026-08-12 • via Nuitee
M
Mustafa • family_with_children • ae
8
2026-08-12 • via Nuitee
D
Danielle • couple • ae
5
2026-08-10 • via Nuitee