Renaissance Palm Springs Hotel

Hotels
•
Renaissance Hotels & Resorts
9 (999 reviews)
888 Tahquitz Canyon Way , Palm Springs , us

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Notable concierge service
Cons:
Cleanliness issues
Room comfort lacking

Categories

Cleanliness
8.39
The bathroom needs remodeling and there was a dirty vent, affecting the cleanliness perception.
Service
9.86
Guests noted that Gordi, the concierge, provided exceptional service and was very helpful.
Location
9.9
Multiple reviews highlighted the excellent location close to downtown.
Room Quality
7.85
The room was noted as underwhelming, with an uncomfortable mattress and dated furniture.
Amenities
8.88
The pool area is nice, but some amenities like a good restaurant were lacking.
Value for Money
8.34
Reviews indicated that the hotel is overpriced for the quality offered, especially the room service.
Food and Beverage
8.89
Breakfast was mentioned as great, but room service was considered overpriced.
Overall Experience
9.86
Despite some issues, many guests had a positive overall stay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodations
Experience modern and stylish guest rooms at Renaissance Palm Springs Hotel, complete with LCD TVs, iPod docks, and contemporary furniture. Enjoy stunning views of the San Jacinto Mountain Range from the comfort of your room, along with convenient amenities like in-room coffee makers and ironing facilities.

Exceptional Dining and Entertainment
Indulge in fine dining at Date Restaurant or sip on cocktails at Rocks lounge. With an on-site restaurant and lounge, guests can savor delicious meals and drinks without ever leaving the hotel.

Convenient Location and Recreation
Located just 500 feet from the Palm Spring Convention Center and a short drive from popular attractions like the Palm Springs Arial Tram, our hotel offers easy access to the best of the city. Unwind by the outdoor pool, stay active in the gym, or relax in the private cabanas - there's something for everyone at Renaissance Palm Springs.

Book your stay now to experience luxury and convenience in the heart of Palm Springs!

Important information:

Please note: It can take up to 10 days to drop an authorization for a debit card at this hotel.

Any rates that include breakfast are for a maximum of 2 adults and 2 kids per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 35 per day.

Location

Guest Reviews

9
Based on 999 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.86
S
Saul • solo_traveller • us
7
2026-07-25 • via Nuitee
A
Arman • family_with_children • us
2
Pros:

I liked the stuff the pool

Cons:

Both of my room AC wasn’t working right at all it was so loud i had to take sleeping pill to sleep deep not
To hear the noice

2026-07-23 • via Nuitee
R
Rebecca • solo_traveller • gb
8
Lovely lady on the desk was very kind and helpful. Facilities were very good.
Pros:

Reception staff were extremely helpful and accommodating

Cons:

Air conditioning vent next to my bed was very noisy

2026-07-23 • via Nuitee
A
Alina • solo_traveller • us
7
Staff could use training refresh.
Pros:

Room was clean & comfortable.

Cons:

They wanted $40 to park, I parked off site on the street.
When I checked out they asked if they could email my receipt & verified my email. It was incorrect someone, maybe at check in made up an email. I gave her my correct email. Also when I looked at my account a couple of days later there was a $50 charge pending.

2026-07-22 • via Nuitee
D
Dusan • family_with_children • ca
9
2026-07-22 • via Nuitee
E
Emily • couple • us
1
Pros:

Unprofessional staff and and authorized charges to my room.

2026-07-21 • via Nuitee
A
Aurora • family_with_children • us
6
Pros:

Janet in the restaurant in hotel was so kind and welcoming. She made us feel so welcome.

Cons:

It was booked so much that there no parking.

2026-07-20 • via Nuitee
E
Esperanza • solo_traveller • us
8
2026-07-17 • via Nuitee
G
Gilles • family_with_children • fr
10
amazing
Pros:

piscine incroyable
hotel magnifique
personnel très agréable

2026-07-17 • via Nuitee
C
Curtis • solo_traveller • us
9
2026-07-16 • via Nuitee
O
O Leary • extended_group • ie
10
2026-07-16 • via Nuitee
E
Edward • solo_traveller • us
8
2026-07-16 • via Nuitee
L
Lars • family_with_children • de
7
Ruhig und gut gelegen.
Pros:

Das Personal war jederzeit hilfsbereit und sehr zuvorkommend.

Cons:

Ist mittlerweile in die Jahre gekommen und hat eine Sanierung nötig.
26€ für einen Parkplatz zu verlangen…. sehr fragwürdig.
Musik am Pool war sehr laut.

2026-07-15 • via Nuitee
M
Maria • couple • us
7
Agridulce
Pros:

El lugar está bien no me gustó el cuarto 317 q nos dieron los muebles están un poco viejitos y no habían gavetas para guardado ropa

Cons:

Q los muebles están un poco viejitos el cuarto se me hizo muy chico y habían animalitos como hormigas rojas voladoras

2026-07-15 • via Nuitee
J
JiGang • family_with_children • au
9
2026-07-13 • via Nuitee
V
Viktoriia • family_with_children • ua
5
Clean rooms, but poor service, disappointing cleanliness in common areas, and unacceptable food quality at breakfast.
Pros:

The room itself was clean, and the bed was comfortable. The pool area was nice, and the location was convenient. Overall, the room met our expectations.

Cons:

We arrived at 4:20 PM with our young child after a long drive, even though check-in starts at 4:00 PM. Our room was still not ready, and we had to wait about 30 minutes in the heat. Unfortunately, the staff did not offer any apology or alternative while we waited—no place to relax, no access to the pool area, and not even a complimentary drink or water. We were simply told to wait.

The hotel itself feels old and has many visible signs of wear in the hallways and common areas, which did not look very clean. The room was clean, but the public areas were disappointing.

The children’s pool was dirty in the morning. There were plastic cups and cigarette butts around the pool, and I had to clean the area myself before my child could play safely. The main pool was better but still not as clean as expected.

The biggest disappointment was breakfast. This is not about taste—food preferences are subjective—but serving moldy bread is unacceptable. Unfortunately, we were given bread rolls with visible mold. The staff removed them quickly, so I was unable to take a photo, but this should never happen in a hotel of this standard.

2026-07-11 • via Nuitee
X
Xavier • solo_traveller • us
10
2026-07-11 • via Nuitee
G
ginacM4263PM • Family
6
Limitations
Pros:

pool only open until 8 pm. air conditioner in all rooms cannot be turned down past 69 degrees .

2026-07-10 • via Tripadvisor
S
Sandy • family_with_children • us
8
2026-07-09 • via Nuitee
S
savadabry • Family
2
Unbelievably horrible hotel! Do not stay here!
Pros:

We travel the country and world frequently. This Renaissance property does NOT come close to resembling the professionally taken photos provided. The place was a falling down dump with the rudest staff of anywhere I’ve ever been. To top it off, NO WORKING AIR CONDITIONING!!! And this is nothing new. I looked back at reviews from years ago with guests complaining of no working air conditioning in their room and run down hotel conditions. This place was as run down as it gets. Do not believe these pictures provided by the hotel. Our room was totally run down, old, dirty, broken, and had NO air conditioning with over 100 degree temps outside. When I alerted the front desk that the air conditioning was not working, they handled it shockingly rude and unprofessionally and clearly had heard it many times before because it didn’t phase them that our room didn’t have working air. It took three hours for maintenance to get to the room to “repair” it—basically , he banged on it to get it to wake up. He told me the units are so old they constantly go out and he’s always in guests’ rooms trying to fix the problem. I saw the unit when he had the cover off and it looked so old and worn it was scary. I had no confidence his repair was going to last, and it did not. The unit was extremely loud, banging, and straining to work (we had it set at 76) and died again five hours later and was barely working the five hours it did “work.” The room was very hot and miserable. Hotel staff treated us terribly for complaining about the lack of air conditioning. TERRIBLY!!! I cannot stress that enough! We spent two nights in a horribly hot room. The pool, well, that too was a joke. In the photos provided, they show it looking all pretty with all the blue umbrellas open. Well, we had the ONE AND ONLY WORKING UMBRELLA at the pool. When we got to the pool we tried finding an umbrella that opened and stayed open. We walked from one umbrella to the next, and EVERY SINGLE UMBRELLA, except for one, had the missing pin needed to hold it up. Hotel staff didn’t bat a lash. Wouldn’t a properly run hotel purchase new pins to hold up the umbrellas? Not a single staff member assisted guests and clearly this, too, they’d seen a thousand times before. While we sat under the only working umbrella that the pool (thanks to a person leaving and giving us his) we watched other guests arrive at the pool and walk to every umbrella trying to find one that stayed up. NOT ONE WORKED! I felt terrible and guilty. After what we were experiencing, we were too afraid to try anything to eat or drink at the property, so I cannot comment on the food. Additionally, we didn’t want to give this dump one extra cent, so we ate elsewhere. The staff CLEARLY KNOWS this place has A LOT of serious issues and looking back in the comments, has known for years, yet gives a canned response to reviews and does nothing when you’re there in person. They could care less. I’ve never encountered anything like this in all of my travels. We checked out from this dump earlier than anticipated, flew to San Diego, stayed at the Westin Bayfront and had a wonderful time the rest of our week. If you’re going to Palm Springs, I can recommend the JW Marriott Desert Springs. Whatever you do, DO NOT stay here at the Renaissance. DO NOT believe the nice pictures as they are NOT representative of what you’re walking into today. This place is a disgrace. The health department needs to get involved. I just might make a phone call. Jackie, I don’t want a canned response thanking me for my review. I’m reviewing this dump to warn others to stay away. Jackie is clearly as unprofessional as it gets. These problems have existed for years. The place is a wreck.

2026-07-07 • via Tripadvisor