Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable accommodations
Exceptional service
Cons:
Limited food options
Age of the building affecting perception

Categories

Cleanliness
8.36
Several reviews mention cleanliness positively, though some concerns about age affecting perception.
Service
9.53
Many reviews highlight exceptional service, with specific praise for helpful and accommodating staff.
Location
8.37
Location is acceptable but noted to be inconvenient for nearby exploration.
Room Quality
8.82
Rooms are generally spacious and comfortable, with positive feedback on their quality.
Amenities
8.85
Facilities such as the pool and gym received mixed feedback, but overall described as satisfactory.
Value for Money
9.31
Many reviews mention reasonable pricing corresponding with quality services.
Food and Beverage
8.36
Breakfast and restaurant experiences are varied, with great breakfast and mixed feedback on other meals.
Overall Experience
8.83
Overall experiences are positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:44

Property Description

Luxurious Accommodation
Experience a blend of Asian and Javanese luxury at Shangri-la Surabaya. Each air-conditioned room features modern amenities and elegant decor, ensuring a comfortable stay.

Recreational Activities
From a free-form outdoor pool to tennis courts, guests can enjoy a variety of recreational activities during their stay. Relax in the tropical landscapes or engage in a friendly game of tennis.

Convenient Location
Ideally located near popular attractions and shopping centers, Shangri-la Surabaya offers a convenient stay for both leisure and business travelers. Plus, enjoy complimentary shuttle services to nearby malls for a seamless shopping experience.

Book your stay at Shangri-la Surabaya now for an unforgettable luxurious experience!

Important information:

Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 518 reviews
Cleanliness: 8.36
Service: 9.53
Location: 8.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.36
Overall Experience: 8.83
S
Shantharam • couple • us
10
Pros:

Excellent location and very clean

2026-06-15 • via Nuitee
S
Sharon • family_with_children • de
8
The staff are very friendly, helpful and pay attention to the guest needs!
Pros:

Very nice property and service were excellent. The executive deluxe room was really spacious, very clean and very nice. We booked two rooms, asked for early check in at 12:00hrs but the hotel allow us to check in at 10:00am already. It was really great service! Love to stay there and looking forward to be back again soon.

2026-06-15 • via Nuitee
R
Rene • solo_traveller • nl
10
2026-06-14 • via Nuitee
Y
Yu Ying • solo_traveller • tw
10
2026-06-11 • via Nuitee
A
Andrea • solo_traveller • au
10
Pros:

The staff at the hotel were excellent; always welcoming, kind and professional. It is always a pleasure staying at the hotel.

2026-06-11 • via Nuitee
N
Niki • solo_traveller • qa
9
Perfect for business, silent and comfortable room. Great staff, especially at breakfast. Will return
Pros:

The room was excellent, comfortable bed and silent. Bathroom had all you could wish for. The Jamoo restaurant provided a nice dinner buffet, and especially the breakfast buffet was extensive, and even with local live cooking stations. Miss Fio, at the breakfast reception welcomes you with a wonderful smile, and the manager Mr. Khusaeri made great effors in welcoming you, and explain details about the food. Very pleasant experience!

Cons:

The gym is quite basic, but it will do. And the steam room in the Spa was way too hot, so be careful. Since they have closed water bottles, they might as well can provide more than 2 bottles in the room as better service.

2026-05-31 • via Nuitee
D
Dave • couple • nl
9
2026-05-29 • via Nuitee
J
Jacques • solo_traveller • fr
8
Satisfait dans l'ensemble par rapport au prix payé
Pros:

L'hôtel, la piscine et son cadre très dépaysant, le petit-déjeuner sous forme d'un très bon buffet, la vue sur la ville depuis le 9ème étage

Cons:

petit soucis de machine pour payer à l'accueil, après 2 essais de 2 cartes différentes on me demande si j'ai une 3ème cartes, ce n'ai pas à moi de palier aux soucis techniques !

2026-05-26 • via Nuitee
M
Mohd Azhani • couple • my
9
2026-05-24 • via Nuitee
Y
young • couple • au
10
2026-05-19 • via Nuitee
C
Cheng,su-jung • solo_traveller • tw
10
Pros:

放假的時候住在這裡真的很讓人放鬆心情，好好休息。

2026-05-15 • via Nuitee
A
Angela • couple • pa
9
Pros:

Me encantó mi estadía en este hotel. Desde el check-in hasta la salida, todo fue excelente. El ambiente es muy agradable, las instalaciones están bien cuidadas y el servicio supera las expectativas.

2026-05-10 • via Nuitee
K
keepyercool • family_with_children • mo
10
High-class hotel and customer service with nice resort feel, in the middle of Surabaya
Pros:

Room was large, bed large and comfy (not too soft, not too hard), pool area lovely, and the wood fired oven at Osteria make delicious pizzas. It's just a pleasure to stay at a comfortable 5 star hotel where the staff are efficient, friendly and trained to such a high standard.

Cons:

Everything was as it should be. We had a great time.

2026-05-07 • via Nuitee
W
Wayne • solo_traveller • au
10
Pros:

Everything was good

Cons:

Nothing

2026-05-07 • via Nuitee
M
Mohd Azhani • couple • my
10
Another short break to remember
Pros:

The whole Shangri-la experience

2026-05-06 • via Nuitee
A
Andre • solo_traveller • gb
8
Pros:

Pool

2026-05-05 • via Nuitee
A
Andre • solo_traveller • gb
8
Pros:

Pool

2026-05-05 • via Nuitee
A
Andre • solo_traveller • gb
8
Pros:

Swimming pool

2026-05-03 • via Nuitee
Y
Yoshe • couple • id
10
2026-05-02 • via Nuitee
M
Maygy • couple • id
8
2026-04-30 • via Nuitee