Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Comfortable accommodations
Exceptional service
Cons:
Limited food options
Age of the building affecting perception

Categories

Cleanliness
8.36
Several reviews mention cleanliness positively, though some concerns about age affecting perception.
Service
9.53
Many reviews highlight exceptional service, with specific praise for helpful and accommodating staff.
Location
8.37
Location is acceptable but noted to be inconvenient for nearby exploration.
Room Quality
8.82
Rooms are generally spacious and comfortable, with positive feedback on their quality.
Amenities
8.85
Facilities such as the pool and gym received mixed feedback, but overall described as satisfactory.
Value for Money
9.31
Many reviews mention reasonable pricing corresponding with quality services.
Food and Beverage
8.36
Breakfast and restaurant experiences are varied, with great breakfast and mixed feedback on other meals.
Overall Experience
8.83
Overall experiences are positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:44

Property Description

Luxurious Accommodation
Experience a blend of Asian and Javanese luxury at Shangri-la Surabaya. Each air-conditioned room features modern amenities and elegant decor, ensuring a comfortable stay.

Recreational Activities
From a free-form outdoor pool to tennis courts, guests can enjoy a variety of recreational activities during their stay. Relax in the tropical landscapes or engage in a friendly game of tennis.

Convenient Location
Ideally located near popular attractions and shopping centers, Shangri-la Surabaya offers a convenient stay for both leisure and business travelers. Plus, enjoy complimentary shuttle services to nearby malls for a seamless shopping experience.

Book your stay at Shangri-la Surabaya now for an unforgettable luxurious experience!

Important information:

Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 509 reviews
Cleanliness: 8.36
Service: 9.53
Location: 8.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.36
Overall Experience: 8.83
Y
young • couple • au
10
2026-05-19 • via Nuitee
C
Cheng,su-jung • solo_traveller • tw
10
Pros:

放假的時候住在這裡真的很讓人放鬆心情，好好休息。

2026-05-15 • via Nuitee
A
Angela • couple • pa
9
Pros:

Me encantó mi estadía en este hotel. Desde el check-in hasta la salida, todo fue excelente. El ambiente es muy agradable, las instalaciones están bien cuidadas y el servicio supera las expectativas.

2026-05-10 • via Nuitee
W
Wayne • solo_traveller • au
10
Pros:

Everything was good

Cons:

Nothing

2026-05-07 • via Nuitee
K
keepyercool • family_with_children • mo
10
High-class hotel and customer service with nice resort feel, in the middle of Surabaya
Pros:

Room was large, bed large and comfy (not too soft, not too hard), pool area lovely, and the wood fired oven at Osteria make delicious pizzas. It's just a pleasure to stay at a comfortable 5 star hotel where the staff are efficient, friendly and trained to such a high standard.

Cons:

Everything was as it should be. We had a great time.

2026-05-07 • via Nuitee
M
Mohd Azhani • couple • my
10
Another short break to remember
Pros:

The whole Shangri-la experience

2026-05-06 • via Nuitee
A
Andre • solo_traveller • gb
8
Pros:

Pool

2026-05-05 • via Nuitee
A
Andre • solo_traveller • gb
8
Pros:

Pool

2026-05-05 • via Nuitee
A
Andre • solo_traveller • gb
8
Pros:

Swimming pool

2026-05-03 • via Nuitee
Y
Yoshe • couple • id
10
2026-05-02 • via Nuitee
M
Maygy • couple • id
8
2026-04-30 • via Nuitee
S
Sameeh • solo_traveller • au
10
Pros:

Food and room

Cons:

It can get a little warm in the lounge area due to the big windows

2026-04-29 • via Nuitee
W
Waleed • solo_traveller • sa
9
2026-04-20 • via Nuitee
A
Ali • solo_traveller • au
10
2026-04-20 • via Nuitee
C
Chandra • solo_traveller • id
10
Pros:

Lobby luas. Staff baik. Kamar bersih dan nyaman.

Cons:

Breakfast kurang sesuai untuk ukuran hotel bintang 5

2026-04-12 • via Nuitee
M
Mertawasesa • solo_traveller • id
9
2026-04-11 • via Nuitee
K
keepyercool • family_with_children • mo
10
Still the gracious Queen of 5 star hotels in Surabaya: great staff, facilities, rooms and F&B
Pros:

Shangri-La Surabaya is still the gracious Queen of 5 star hotels in Surabaya, with impeccable service from qualified and well-trained staff, excellent facilities - a really nice, large resort pool with kids' pools and water slide not interfering with the main pool, a good spa/gym area with free and bookable table tennis - comfortable rooms with large windows, expansive views and very comfortable beds providing firm support with a soft topper. Wood fired pizza oven in the Italian restaurant meant yummy fare there too.

Cons:

Nothing to fault. My dream weekend getaway whenever I have the time again in future. Desperados was closed when we were there, so we'll try it on our next visit.

2026-03-26 • via Nuitee
D
Dirk • family_with_children • nl
10
2026-03-25 • via Nuitee
J
Joshua • solo_traveller • gb
10
2026-03-05 • via Nuitee
P
Paul • couple • gb
10
Stay as always was relaxing and a truly lovely experience. Cant thank the staff enough!
Pros:

I stay at the hotel regularly which says a great deal on ow I value the service and experience when staying at Shangra-la. I really enjoy the staff who are very friendly, call me and my wife by name and we have conversations during our stay. I use the executive lounge and staff are truly excellent. The gym and changing rooms are excellent something I always use during my stay ie the gym. Pool, breakfast, dinner especially in the Chinese and Italian restaurants are excellent also.

Cons:

No complaints

2026-03-02 • via Nuitee