Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Cleanliness issues
Inconsistent amenities
Some service issues

Categories

Cleanliness
7.2
Noted issues with cleanliness such as used trays and glasses left outside rooms, and lack of bath towels in the room.
Service
8.7
General positive feedback on staff, with one noted negative interaction addressed by a professional receptionist at checkout.
Location
9.2
Very good location, central with easy access to city amenities.
Room Quality
8.2
Rooms were generally described as lovely and warm, but some issues with missing items noted.
Amenities
7.7
Several amenities were mentioned as not functioning properly or had issues, like the sauna and faulty showers.
Value for Money
8.2
Considered a good value overall, but noted minor issues affecting guest experience.
Food and Beverage
8.2
Breakfast praised for variety but noted minor issues with temperature.
Overall Experience
8.2
Pleasant experience overall with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Luxurious Stay in the Heart of Cardiff

Indulge in Relaxation: Unwind in our indoor swimming pool or hit the gym for a rejuvenating workout session.

Culinary Delights: Enjoy a variety of modern dishes and drinks at Elements Restaurant and Bar.

Family-Friendly Experience: Kids stay free and have access to fun activities, while families can enjoy late check-out on Sundays.

Experience comfort, convenience, and luxury at our Novotel Cardiff hotel. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. The third person named by the parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Cash payment is not possible upon arrival.

Please note that this property cannot accommodate stag, hen and similar parties.

Up to 2 children aged 0–15.99 years can stay free of charge with breakfast when using existing bedding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.2
Based on 5745 reviews
Cleanliness: 7.2
Service: 8.7
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
C
Christine • solo_traveller • gb
1
2026-06-20 • via Nuitee
M
Madeline • solo_traveller • gb
4
2026-06-20 • via Nuitee
R
Rhys • family_with_children • gb
10
2026-06-20 • via Nuitee
S
Sade • couple • gb
10
2026-06-20 • via Nuitee
M
Mateusz • couple • gb
3
2026-06-20 • via Nuitee
J
James • couple • gb
8
2026-06-19 • via Nuitee
J
Julier • solo_traveller • gb
10
2026-06-19 • via Nuitee
E
Elyssia • couple • gb
10
2026-06-19 • via Nuitee
M
Malcolm • solo_traveller • gb
9
2026-06-18 • via Nuitee
D
Dinu • solo_traveller • gb
4
2026-06-18 • via Nuitee
D
Davidson • couple • gb
8
Very pleasant and would yous again,
Pros:

Nice room good breakfast enjoyed the pool. Staff were really friendly and helpful.

2026-06-17 • via Nuitee
R
Ryan • couple • gb
10
2026-06-16 • via Nuitee
F
Fynn • solo_traveller • gb
7
2026-06-16 • via Nuitee
A
Annmarie • solo_traveller • nz
10
2026-06-16 • via Nuitee
S
Samuel • couple • gb
9
2026-06-16 • via Nuitee
F
Full • solo_traveller • gb
8
2026-06-16 • via Nuitee
A
Andrew • couple • gb
10
2026-06-15 • via Nuitee
D
Daniel • solo_traveller • gb
10
2026-06-15 • via Nuitee
L
Lucy • solo_traveller • gb
6
Better communication by reception staff beeded
Pros:

The restaurant staff particularly in the evening especially one of the senior members of staff who checked with me that my meal was ok.I didn't nite his name. Friendly and relaxed vibe in the evening

Cons:

There had been a problem with processing my payment and just after breakfast I got escorted to reception, it felt like they thought I was going to leave without paying. The lady on reception was wearing a mask and that hampers communication, they could have handled it better or brought it to my attention sooner. Left a bitter taste and spoiled my stay. .

2026-06-15 • via Nuitee
A
Andrei • solo_traveller • fi
6
Pros:

Spa keskus on tosi mukava: uima allas, kaksi eri kuntosalia ja suihkut. Sääli se ei ollut millään tavalla puhdasta

Cons:

Henkilökunta ei vastannut mihinkään pyyntöihin. Siivpus ei ollut tehty kun pyysin. Myös sijainti on epämukavaa. Päästäkseni kaupungin keskustaan piti kävellä liian pitkään ja tie oli epämukava. Hotelli itse asiassa on vanha

2026-06-15 • via Nuitee