Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Cleanliness issues
Inconsistent amenities
Some service issues

Categories

Cleanliness
7.2
Noted issues with cleanliness such as used trays and glasses left outside rooms, and lack of bath towels in the room.
Service
8.7
General positive feedback on staff, with one noted negative interaction addressed by a professional receptionist at checkout.
Location
9.2
Very good location, central with easy access to city amenities.
Room Quality
8.2
Rooms were generally described as lovely and warm, but some issues with missing items noted.
Amenities
7.7
Several amenities were mentioned as not functioning properly or had issues, like the sauna and faulty showers.
Value for Money
8.2
Considered a good value overall, but noted minor issues affecting guest experience.
Food and Beverage
8.2
Breakfast praised for variety but noted minor issues with temperature.
Overall Experience
8.2
Pleasant experience overall with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Luxurious Stay in the Heart of Cardiff

Indulge in Relaxation: Unwind in our indoor swimming pool or hit the gym for a rejuvenating workout session.

Culinary Delights: Enjoy a variety of modern dishes and drinks at Elements Restaurant and Bar.

Family-Friendly Experience: Kids stay free and have access to fun activities, while families can enjoy late check-out on Sundays.

Experience comfort, convenience, and luxury at our Novotel Cardiff hotel. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. The third person named by the parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Cash payment is not possible upon arrival.

Please note that this property cannot accommodate stag, hen and similar parties.

Up to 2 children aged 0–15.99 years can stay free of charge with breakfast when using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.2
Based on 5646 reviews
Cleanliness: 7.2
Service: 8.7
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
S
Sara Hallett • solo_traveller • gb
8
Great location
Pros:

The location was great.
Very clean and tidy
Great breakfast selection.

Cons:

If you pay a premium.to have one of the 3 suites as we did I'd hope it also had sound proofing like the other rooms but alas no.
With wall mounted tvs you can hear everything even when next door stirs their tea

2026-05-23 • via Nuitee
S
Sim • family_with_children • ch
8
2026-05-23 • via Nuitee
N
Naomi • family_with_children • gb
6
2026-05-22 • via Nuitee
M
Mark • couple • gb
9
Great stay at a lovely friendly hotel
Pros:

The staff were very polite, friendly and helpful. The facilities were good although the furniture in our room was very tired and the sofa bed was damaged. The breakfast was excellent with waiter Lit going above and beyond, a real credit to the restaurant. Evening menu was a little limited and to be honest not as well cooked and presented as the breakfast. The swimming pool, sauna and jacuzzi was very clean and well maintained. Will definitely be staying here again.

Cons:

Our executive room was not as expected, the bed settee was damaged with material ripped and hanging off. The toilet could perhaps do with a toilet brush, and the shower door didn't close properly allowing water to escape onto the tiled floor which is a slip hazard. One of the lights was not working which meant the room was a little dark.

2026-05-21 • via Nuitee
D
Daniel • extended_group • gb
10
2026-05-21 • via Nuitee
R
Rebecca • family_with_children • gb
8
Great location. Great value. Good facilities. Family friendly. Fantastic staff.
Pros:

Family friendly. Pool and spa facilities good for families.
Restaurant was good.
Staff very friendly and helpful. Many thanks to Barbara on reception who made a big effort to help us out. She was extremely helpful, welcoming snd professional. A real asset to the hotel.

Cons:

One side of the hotel is very noisy. With traffic noise going all night. We heard it even from the 5th floor.

2026-05-21 • via Nuitee
M
Michael • family_with_children • gb
3
The restaurant / bar was closed on our arrival, possibly due to the time. The day after, we were advised the restau
Pros:

Smart entrance with good facilities. Good location.

Cons:

Room was poor. Only 1 ceiling light in the bedroom, 3 in the bathroom? Only 1 bed side light working. Bath waste blocked. Grime under bath taps. Some sockets were broken.

2026-05-21 • via Nuitee
S
Shaun • extended_group • gb
10
Very Enjoyable And By Far The Most Cleaniest Hotel I’ve Ever Stayed In
Pros:

The hospitality was amazing and when we requested a heater and a fan cause I get hot and my partner gets cold easy within 20 minutes we recieved both requests which is amazing customer service

Cons:

Nothing

2026-05-21 • via Nuitee
M
Meredith • couple • gb
10
2026-05-21 • via Nuitee
D
Daniella • couple • gb
8
Good value for money. Would return but be better prepaid.
Pros:

Hotel staff were friendly and accommodating. Answered any questions we had. The hotel room was clean. Hotels provided. Surprised us with a plate of a mini cake, Welsh cake and strawberry as I mentioned on the booking it was for a birthday getaway.

Cons:

The prices at the hotel were odd. Breakfast was first quoted at £18 each then were told we could have it for £12 each. Hotel didn’t have a lot of options for food. The drawers in the room were broken. And the air conditioning didn’t work properly.

2026-05-20 • via Nuitee
G
Gokhan • solo_traveller • gb
10
2026-05-20 • via Nuitee
O
Olivia • family_with_children • gb
9
Good
Pros:

All the staff were amazing and very helpful.

Cons:

Unfortunately I tv or phone didn’t work in our room, which was a worry for me because there is also now signal as the WiFi wasn’t the best. I was worried if anything happened I would have no way of getting hold of someone..

2026-05-19 • via Nuitee
M
Maisie • family_with_children • gb
10
We had a relaxing, peaceful stay and it was very family friendly
Pros:

Really welcoming and friendly staff, comfortable room, great kids play area, lovely spa area.

Cons:

The cot was a bit broken

2026-05-19 • via Nuitee
P
Philip • solo_traveller • gb
9
Pros:

All of it facilities and staff the layout rooms all good

Cons:

Nothing bad a out my stay that I can say

2026-05-19 • via Nuitee
B
Becky • solo_traveller • gb
10
2026-05-19 • via Nuitee
A
Adam • family_with_children • gb
9
Pros:

Good breakfast, location suited us and we enjoyed the leisure facilities.

2026-05-18 • via Nuitee
B
Bobby • solo_traveller • gb
10
Pros:

Lovely Staff.

Cons:

Too many kids in the pool and facilities

2026-05-18 • via Nuitee
J
Jane • solo_traveller • gb
8
Great Stay, Great food/sleep/staff - Parking is £24 for 24 hours.
Pros:

All staff were friendly, room was good size, bed was super comfortable and food was lovely (calamari and ceasar Salad) Food prices were very reasonable and room price was good.

Cons:

Parking was £24 for 24 hours, which I felt was too high, however the cheap room did compensate a little

2026-05-18 • via Nuitee
P
Patrick • solo_traveller • de
7
Pros:

Freundliche Mitarbeiter
Schicker Frühstückssaal

Cons:

Lobbybereich etwas eng und chaotisch.
Poolbereich grundsätzlich schön, aber leider etwas alt und vor allem dreckig und nicht richtig sauber.
Nur zwei Aufzüge, von dem einer die gesamte Zeit kaputt war. Dies hat bei einem so großen Hotel zu Chaos und langen Wartezeiten geführt.

2026-05-18 • via Nuitee
S
Sarah • family_with_children • gb
10
Pros:

The location and the small play area inside was fantastic

2026-05-18 • via Nuitee