Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Cleanliness issues
Inconsistent amenities
Some service issues

Categories

Cleanliness
7.2
Noted issues with cleanliness such as used trays and glasses left outside rooms, and lack of bath towels in the room.
Service
8.7
General positive feedback on staff, with one noted negative interaction addressed by a professional receptionist at checkout.
Location
9.2
Very good location, central with easy access to city amenities.
Room Quality
8.2
Rooms were generally described as lovely and warm, but some issues with missing items noted.
Amenities
7.7
Several amenities were mentioned as not functioning properly or had issues, like the sauna and faulty showers.
Value for Money
8.2
Considered a good value overall, but noted minor issues affecting guest experience.
Food and Beverage
8.2
Breakfast praised for variety but noted minor issues with temperature.
Overall Experience
8.2
Pleasant experience overall with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Luxurious Stay in the Heart of Cardiff

Indulge in Relaxation: Unwind in our indoor swimming pool or hit the gym for a rejuvenating workout session.

Culinary Delights: Enjoy a variety of modern dishes and drinks at Elements Restaurant and Bar.

Family-Friendly Experience: Kids stay free and have access to fun activities, while families can enjoy late check-out on Sundays.

Experience comfort, convenience, and luxury at our Novotel Cardiff hotel. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. The third person named by the parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Cash payment is not possible upon arrival.

Please note that this property cannot accommodate stag, hen and similar parties.

Up to 2 children aged 0–15.99 years can stay free of charge with breakfast when using existing bedding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.2
Based on 5899 reviews
Cleanliness: 7.2
Service: 8.7
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
D
daisyj906 • Couples
10
Novotel
Pros:

Had such a lovely time visited the restaurant and our server Anthony was brilliant!! Would totally recommend if you’re nearby or visiting☺️

2026-07-25 • via Tripadvisor
T
Terfasa • couple • et
5
Building and room needs improvemnet facility provided in the room must match other novotel facilitie
Pros:

Not much

Cons:

The location, the building, the room facility

2026-07-25 • via Nuitee
Y
YIYI • solo_traveller • gb
8
2026-07-25 • via Nuitee
P
pejman • family_with_children • gb
7
2026-07-25 • via Nuitee
A
Awele • family_with_children • gb
8
Comfortable stay
Pros:

Location, pool, sauna, hot tub, clean, prompt response

Cons:

Wished the toilet had a place to wash hands after use and also wished the TV had more options to watch rather than featuring boring outdated stuff

2026-07-25 • via Nuitee
E
edward • couple • us
10
2026-07-25 • via Nuitee
V
Vajiheh • family_with_children • gb
5
2026-07-24 • via Nuitee
S
Stefanie • couple • nl
8
Prima hotel om te verblijven.
Pros:

Het hotel heeft veel faciliteiten zoals een gym, een klein zwembad en een restaurant waar je heerlijk kunt lunchen en dineren. Verder konden we onze auto opladen. De kamer was royaal met een goed bed en de kamer was schoon. De kamer zou wel een update kunnem gebruiken.

Cons:

De kamers/hotel zouden een upgrade kunnen gebruiken

2026-07-24 • via Nuitee
L
Loulouuk • solo_traveller • gb
8
Pros:

Location and friendly staff

Cons:

Toilet flush didn't work, should have been checked before our stay

2026-07-24 • via Nuitee
R
Rui • family_with_children • gb
3
2026-07-24 • via Nuitee
F
Fulbrook • solo_traveller • gb
9
2026-07-24 • via Nuitee
M
Misha • family_with_children • gb
7
Good base for a quick trip to Cardiff with family.
Pros:

Convenient to walk into Cardiff centre. Pool was nice with clean facilities and hot tub, sauna, steam room. Breakfast good, nice dining area. Staff were helpful and friendly. The room itself was a little tired, but clean.

2026-07-23 • via Nuitee
S
Susan • solo_traveller • gb
8
I’m happy with the breakfast and all the facilities provided. Staff are very polite and kind.
Cons:

There was no USB port for phone or other device changing and only one socket outlet available next to the desk.

2026-07-22 • via Nuitee
S
Sue • couple • gb
10
Lovely night away in great location for restaurants and bars in Cardiff
Pros:

Excellent location. Lovely pool. Friendly helpful staff. Comfortable bed.

Cons:

N/A

2026-07-22 • via Nuitee
M
Michael • solo_traveller • gb
7
Pros:

Air Con

Cons:

Expensive Breakfast

2026-07-22 • via Nuitee
B
Brown • solo_traveller • gb
10
Pros:

Staff were very friendly

Cons:

Pool was busy with public using it... not exclusive for hotel guests

2026-07-22 • via Nuitee
S
Samantha • solo_traveller • gb
8
2026-07-21 • via Nuitee
E
Eniola • solo_traveller • gb
7
2026-07-21 • via Nuitee
E
Ella • solo_traveller • gb
9
Pros:

Friendly and helpful staff, swimming pool amd changing room was brilliant

Cons:

Nothing

2026-07-21 • via Nuitee
S
Samantha • solo_traveller • gb
8
Pros:

Food is good
Facilities are amazing too
Pool is open 7-10 my kids loved it
Ohh and breaksfast is ok too lots of variety

Cons:

The fact i had to leave beacase we enjoyed it so much

2026-07-21 • via Nuitee