Residence Inn by Marriott at Anaheim Resort/Convention Center

I rarely leave reviews, but I feel compelled to share this experience because it caused me an incredible amount of unnecessary fear and emotional distress.

I was staying at the hotel with two close friends for a Disneyland trip, and late at night I returned to the room only to find that my key had suddenly stopped working. At the same time, both of my friends had stopped responding to calls and texts, their phones appeared off, and their locations stopped updating. Since all of my belongings — including expensive personal items — were inside the room, and because this behavior was completely unlike them, I became genuinely worried for both their safety and wellbeing.

I went to the front desk for help, where Melissa assisted us. We explained that our friends were not answering calls or texts and that we were concerned something may have happened. Melissa told us that the guest on the reservation (my friend) had allegedly moved rooms and that there were private notes on the reservation she could not disclose. She also specifically told us something along the lines of, “If I call her, she might answer me,” after we explained that our friends were not responding to us.

Melissa then went to the back and later returned telling us that Evelyn had allegedly answered the phone and specifically stated that she was safe but did not want us in the room, even after Melissa stated she allegedly referenced us by name. We were led to believe we were intentionally not being allowed in and that our friends had requested distance from us.

This information was incredibly upsetting and honestly terrifying to hear. These are close friends I have known for years, and we had experienced absolutely no issues during the trip. I spent the night unable to sleep, genuinely scared for my friends, confused, and deeply hurt wondering if something had happened to our friendship or if they were unsafe. This would have been a huge issue if I hadn’t had a close friend that lived nearby that allowed me to stay with them for the night, otherwise we would have been left stranded without a place to sleep.

The following morning, I learned from my friends that none of this was true. What happened was both their phones had died, and they just went to sleep when they got to the hotel and assumed I would just be able to enter the room once I got back (I had the other key). They had never moved rooms, never answered a phone call from the hotel, and never told staff that we were not allowed in the room or unwanted. My friend even showed me her phone log confirming she had not spoken with the front desk at all. The actual issue was simply that after they reported losing a key, the hotel had deactivated the old one without realizing I still had it.

I fully understand and respect hotel privacy and safety policies. Had Melissa simply explained that my name was not on the reservation and therefore she could not issue me a key or provide information, I would have completely understood. Instead, I was given highly specific misinformation that escalated an already stressful situation into hours of unnecessary panic and emotional distress.

I appreciate the professionalism of the daytime staff and management, named Christian, afterward, but I sincerely hope this feedback is taken seriously. Situations involving guest safety and wellbeing should be handled with care, and inaccurate information can have a very real emotional impact.

Excellent Location for Convention Center and Disneyland Access
We had a very pleasant stay at the Residence Inn Anaheim and found it to be an excellent home base for our trip. The location was a standout — exceptionally convenient for Disneyland and just a few minutes from the convention center, which made our stay especially easy and efficient. It offered the perfect balance of accessibility and comfort after long days out. The room was spacious, clean, and well suited for a family stay, and the overall experience felt easy and well considered throughout. The staff was warm and professional, and the property itself felt welcoming and well maintained. The complimentary breakfast was also a meaningful plus, especially for a family, and added to the overall convenience of the stay.

Location and size of rooms.

Clean, safe, breakfast was the best free continental breakfast I’ve had.

Ver specious and well equipped rooms. Break was very good compared to American standard with daily changing elements.

The morning breakfast and walk to Disney

The room was very spacious and comfort for our stay here. The kitchen was staffed with all necessary items and allowed for us to be able to cook if needed and to have constant cold beverages with a full fridge. The bed itself was very comfortable to sleep in and the bathroom had ample amount of towels.
Overall, great room!

Breakfast was good

Clean, tidy rooms with good housekeeping services. The pool and spa (hot tub) were great. Very relaxing and enjoyable.

Very clean and inviting

Clean, friendly, good location, amenities