Newport Beach Marriott Bayview

Le confort , le personnel serviable et avenant , les infrastructures

Quiet

The lobby was welcoming and faced the bay. Spa water was readily available and replenished often.

Old and uncomfortable room
Takes money from my master card many times

Staff was great and lobby looks nice when you walk in. Also enjoyed the complimentary lemon and hibiscus water.

Location

Parking is expensive $45 Snacks are expensive $8.00 for a kind bar

Convenient to UCI
View of lovely bay is essential. Don’t get a room that looks at cars in the parking lot. Bonvoy members should be able to request an upgrade at no charge
Lots of shopping nearby and restaurants

The room was clean and ample room, when running the shower it smelled like sewer

Never received a single response:

Dear Mr. Hartwell,

I am writing to express my disappointment regarding my family’s recent stay at the Newport Beach Marriott Bayview. I take no pleasure in writing this email because I have been a loyal Marriott customer for many years. I am a Lifetime Titanium Elite member, and through my career with Major League Baseball I travel extensively, spending thousands of dollars each year with Marriott properties across the country. Marriott has long been my hotel brand of choice, which is why this experience was so disappointing.

Unfortunately, this was one of the poorest Marriott experiences I have ever had.

To begin with, the refrigerator in our room was not functioning properly. We stored food inside, only to have it spoil because the unit was broken. We reported the issue immediately, yet it took several days—and a follow-up call from me—before it was finally replaced. That simply should not happen.

The rooms themselves felt tired and outdated, and the condition of the bedding was unacceptable. There were visible stains on the sheets, which immediately raised concerns about cleanliness and quality.

I also booked two rooms for my family and was extremely disappointed with how the breakfast benefit was handled. I understand hotels have policies, but exceptional hospitality requires good judgment. As a Lifetime Titanium member who has demonstrated years of loyalty to Marriott, I expected a reasonable effort to accommodate my family. Instead, the front desk representative was unwilling to help in any meaningful way and showed little interest in finding a solution. It wasn’t simply the policy that was disappointing—it was the complete lack of customer care.

Safety became another major concern during our stay, particularly on the Fourth of July. The parking lot was filled with individuals whose behavior made many guests uncomfortable, and it was obvious that security staff were overwhelmed. There simply did not appear to be enough security personnel to maintain a safe environment. My family genuinely felt uneasy, which is the last thing any guest should experience while staying at a Marriott property.

The hallways were noticeably dirty, the food was mediocre at best, and the overall level of customer service throughout the hotel was far below the standards I have come to expect from Marriott.

One additional observation that several guests commented on was the baby doll positioned on top of the front carport. From a distance, it looked disturbingly realistic and gave the appearance of a possible crime scene. It created unnecessary concern for arriving guests and is something I would strongly encourage the hotel to remove.

Perhaps the most disappointing part of the entire stay was that this is the first Marriott property I can remember visiting where I was never once thanked for my loyalty as a Lifetime Titanium Elite member. While a simple acknowledgment may seem insignificant, it reflects the overall culture of hospitality at a property. Throughout our stay, there was little indication that guest loyalty or satisfaction was a priority.

This email is not written because I enjoy complaining. Quite the opposite. I genuinely enjoy Marriott properties and have proudly recommended them to friends, family, and colleagues for years. Unfortunately, after this experience, I can honestly say we will not be returning to the Newport Beach Marriott Bayview, nor can I recommend this hotel to others.

My hope is that you receive this feedback in the spirit in which it is intended—not simply as a complaint, but as constructive criticism from a loyal customer who believes this property has fallen well short of the standards associated with the Marriott name. I sincerely hope meaningful improvements can be made so future guests do not leave with the same level of disappointment that my family experienced.

Easy to get to !

Room service was fast

Location

NA