Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Spacious accommodations
Cons:
Cleanliness issues
Room condition
Check-in delays

Categories

Cleanliness
6.76
Some reviews mention dusty carpets and odor issues, indicating that cleanliness could be improved.
Service
8.23
Generally positive experiences with staff being prompt and helpful, though some service issues were noted.
Location
9.27
Highly praised for central location near Shinagawa Station, making it convenient for travelers.
Room Quality
6.72
Comments about the room being run down and some concern over the condition of furniture.
Amenities
8.25
Facilities like restaurants and stores within the hotel are appreciated, but limited availability mentioned.
Value for Money
7.21
Mixed feelings due to the aging facilities, with some guests noting high pricing for the condition.
Food and Beverage
7.76
Breakfast is enjoyed by many, though chaotic experiences were noted, impacting overall satisfaction.
Overall Experience
8.23
General satisfaction with the stay, despite some negative observations about specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:43

Property Description

Luxurious Amenities and Dining Options
Prince Hotel offers a plethora of choices with 15 food and beverage options, 2 swimming pools, and even its own aquarium. Indulge in the stunning Tokyo views while enjoying free WiFi throughout the property.

Entertainment and Recreation Galore
Experience a city within a city at this hotel with a movie theatre, bowling alley, tennis courts, and a karaoke bar. Relax at the indoor and outdoor pools, sauna facility, or with a rejuvenating massage.

Exquisite Dining Experience at Dining & Bar Table 9 Tokyo
Elevate your dining experience at the 39th-floor Dining & Bar Table 9 Tokyo, offering unparalleled views of Tokyo. Delight in unique Western cuisine, grill and steaks, fusion tapas, and a wide selection of beverages.

Book your stay at Prince Hotel for a luxurious and unforgettable experience.

Important information:

Please note that all Special Requests are subject to availability and additional charges may apply.

One baby cot can be added to rooms at the Main Tower and Annex Tower, subject to availability.

The fitness center is on a reservation basis. Available for ages 18 and above only.

Please note that renovation work of the main tower: guest rooms (from 6th to 37th floors), and the lobby (1st floor), the annex tower: guest rooms (from 8th to 32nd floors), and the lobby (7th floor), and the Restaurant Ajikaido Gojusanji main tower (38th floor) will be carried out from November 1, 2026 to April 2029.

Guests may experience some noise or light disturbances from November 1, 2026 at 09:00 to April 2029.

Renovation work is taking place from 09:00 to 17:00 daily. The lobby, restaurant F38, and some rooms are under renovation.

Children aged 3 to 5 years can stay free of charge when using existing bedding with a plan that includes breakfast.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

7.8
Based on 13060 reviews
Cleanliness: 6.76
Service: 8.23
Location: 9.27
Room Quality: 6.72
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 8.23
M
marathe • solo_traveller • in
9
Pros:

Location is very convenient
Close to railway station that has very good connectivity Airport and Shinkansen

2026-05-30 • via Nuitee
M
Mariusz • solo_traveller • jp
10
2026-05-30 • via Nuitee
O
Omar • couple • nl
8
2026-05-30 • via Nuitee
M
Mariusz • solo_traveller • jp
10
2026-05-30 • via Nuitee
A
Atakan • family_with_children • tr
8
Cons:

Kahvaltı çok zayifti

2026-05-30 • via Nuitee
C
CHENG HSUAN • family_with_children • tw
10
2026-05-30 • via Nuitee
H
Hisashi • couple • jp
7
良い
Pros:

利便性と景色

Cons:

割高

2026-05-30 • via Nuitee
Y
Yui • couple • jp
4
サービスが良くない
Pros:

立地

Cons:

部屋の掃除を不要にするとタオル類も交換してくれません。ビジネスホテル以下のサービスです。自動チェックイン機も外国人とご高齢の方の多くがスムーズに操作できず、長蛇列でスタッフは2名。並んでいる間に操作方法を事前に説明しておくなどの工夫はできるのではないかと思います。スタッフも愛想がいいとは言えなかったです。

2026-05-30 • via Nuitee
L
Lara • couple • es
9
2026-05-30 • via Nuitee
D
Desavatu Chiranjeevi • solo_traveller • in
4
Pros:

Location

Cons:

They gave me smoking rooms - un breathable. Insist on non smoking rooms

2026-05-30 • via Nuitee
M
Mariusz • solo_traveller • jp
10
2026-05-30 • via Nuitee
C
Ching Ying • extended_group • tw
10
地點佳 早餐豐盛 隔音還不錯
Pros:

早餐很豐盛

Cons:

房間小了點

2026-05-30 • via Nuitee
A
Arnold • family_with_children • us
7
2026-05-30 • via Nuitee
M
Maree • couple • au
8
After a flight into Tokyo, then accommodation in Shinagawa to facilitate access to Shinkansen following morning to Kyoto
Pros:

An accommodating, just what you need overnight stay.

Cons:

No complaints

2026-05-30 • via Nuitee
S
Sudhir Dattatraya • extended_group • sg
7
Overall reasonable stay
Pros:

Ideal location. Walkable distance from Shinagawa JR station. Convenience store inside the property with food options

Cons:

Rooms are very small, crappy

2026-05-29 • via Nuitee
K
kevin on • solo_traveller • au
7
2026-05-29 • via Nuitee
T
Tejeshvini • couple • au
8
Pros:

Convenient location

Cons:

Laundry charges were not added to the room we had to pay outright

2026-05-29 • via Nuitee
C
Carlos Emilio • family_with_children • ar
8
2026-05-29 • via Nuitee
R
Renee • solo_traveller • us
9
2026-05-29 • via Nuitee
A
Ayako • couple • jp
10
2026-05-29 • via Nuitee