Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Spacious accommodations
Cons:
Cleanliness issues
Room condition
Check-in delays

Categories

Cleanliness
6.76
Some reviews mention dusty carpets and odor issues, indicating that cleanliness could be improved.
Service
8.23
Generally positive experiences with staff being prompt and helpful, though some service issues were noted.
Location
9.27
Highly praised for central location near Shinagawa Station, making it convenient for travelers.
Room Quality
6.72
Comments about the room being run down and some concern over the condition of furniture.
Amenities
8.25
Facilities like restaurants and stores within the hotel are appreciated, but limited availability mentioned.
Value for Money
7.21
Mixed feelings due to the aging facilities, with some guests noting high pricing for the condition.
Food and Beverage
7.76
Breakfast is enjoyed by many, though chaotic experiences were noted, impacting overall satisfaction.
Overall Experience
8.23
General satisfaction with the stay, despite some negative observations about specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:43

Property Description

Luxurious Amenities and Dining Options
Prince Hotel offers a plethora of choices with 15 food and beverage options, 2 swimming pools, and even its own aquarium. Indulge in the stunning Tokyo views while enjoying free WiFi throughout the property.

Entertainment and Recreation Galore
Experience a city within a city at this hotel with a movie theatre, bowling alley, tennis courts, and a karaoke bar. Relax at the indoor and outdoor pools, sauna facility, or with a rejuvenating massage.

Exquisite Dining Experience at Dining & Bar Table 9 Tokyo
Elevate your dining experience at the 39th-floor Dining & Bar Table 9 Tokyo, offering unparalleled views of Tokyo. Delight in unique Western cuisine, grill and steaks, fusion tapas, and a wide selection of beverages.

Book your stay at Prince Hotel for a luxurious and unforgettable experience.

Important information:

Please note that all Special Requests are subject to availability and additional charges may apply.

One baby cot can be added to rooms at the Main Tower and Annex Tower, subject to availability.

The fitness center is on a reservation basis. Available for ages 18 and above only.

Please note that renovation work of the main tower: guest rooms (from 6th to 37th floors), and the lobby (1st floor), the annex tower: guest rooms (from 8th to 32nd floors), and the lobby (7th floor), and the Restaurant Ajikaido Gojusanji main tower (38th floor) will be carried out from November 1, 2026 to April 2029.

Guests may experience some noise or light disturbances from November 1, 2026 at 09:00 to April 2029.

Renovation work is taking place from 09:00 to 17:00 daily. The lobby, restaurant F38, and some rooms are under renovation.

Children aged 3 to 5 years can stay free of charge when using existing bedding with a plan that includes breakfast.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

7.8
Based on 13641 reviews
Cleanliness: 6.76
Service: 8.23
Location: 9.27
Room Quality: 6.72
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 8.23
F
Fon Hou • family_with_children • au
10
2026-07-18 • via Nuitee
Z
ZHICHENG • couple • cn
10
2026-07-18 • via Nuitee
K
KERR JR • solo_traveller • jp
8
2026-07-18 • via Nuitee
M
MANLIN • couple • tw
9
2026-07-18 • via Nuitee
E
Elizabeth • family_with_children • gb
1
Misleading photos implying pool is included and room in poor state.
Pros:

Location

Cons:

The pool is not included and is super expensive and you have to pay each time you want to use (£20 per person!!!). Room had lots of mould and was badly cleaned. Not many of the staff speak English. Air-con also didn’t work in the room very well and they claimed it’s because we had the curtains open in reality it’s just old.

2026-07-18 • via Nuitee
L
liping • solo_traveller • cn
10
2026-07-18 • via Nuitee
U
Ula • solo_traveller • gb
7
2026-07-18 • via Nuitee
B
Boyce • family_with_children • gb
3
Cons:

Needs refurbishing.

2026-07-18 • via Nuitee
M
MICHlKO • solo_traveller • jp
7
2026-07-18 • via Nuitee
M
MIZUKI • extended_group • jp
6
2026-07-18 • via Nuitee
Z
ZHICHENG • couple • cn
10
2026-07-18 • via Nuitee
P
Pradyumna Madhukar • solo_traveller • in
10
2026-07-17 • via Nuitee
C
Cesar • solo_traveller • es
10
Pros:

Located right next to a major station, this hotel is a perfect base to explore Tokyo and beyond. As a four‑star **property**, it offers everything you would expect: comfortable rooms, plenty of facilities, and good value for the area. I booked a room on the 27th floor and the view over Tokyo was absolutely breathtaking. Staff are friendly and helpful, and the breakfast – either buffet or fixed menu – is excellent, with a wide variety of both Japanese and Western options.

2026-07-17 • via Nuitee
W
Wei • family_with_children • hk
1
2026-07-17 • via Nuitee
K
Karen • solo_traveller • gb
9
Pros:

We only stayed on a short stopover on our way to the airport. It was clean, staff were polite and helpful. Excellently placed for a short train ride to Haneda airport, slightly longer, but direct ride to Narita airport.

Cons:

Vegetarian food was difficult to get in the food court☹️

2026-07-17 • via Nuitee
H
haja isata • solo_traveller • se
9
It's recruitment
Pros:

We're thing abut the hotel

Cons:

The Rooney views mt location

2026-07-17 • via Nuitee
T
TAKAKO • couple • jp
10
いつも利用しています　ありがとうございます
Pros:

駅から近いスムーズ

2026-07-17 • via Nuitee
A
Alex • solo_traveller • sg
10
Pros:

Old hotel, but overall great as they have many facilities and location. Room was clean

2026-07-17 • via Nuitee
S
stephane • solo_traveller • fr
7
2026-07-17 • via Nuitee
F
Fetaiaki • family_with_children • nz
6
Somewhat disappointed
Pros:

I liked where the hotel was situated - right opposite Shinagawa station. Was attached/connected to a mall which included a food court and a convenience store.

Cons:

Overall disappointed by the stay. We had opted for 'pay at property' which we were fine to do, we were aware we would have to pay more due to the taxes which was fine, but at the time of payment the eftpos machine stated "includes 5% increase" this worked out to be more than what we had booked to pay for. The hotel staff couldnt explain it, she rang customer service of eftpos machine who also couldn't help. There was no resolution to this - everyone was tired from travelling all day. Had tried to negotiate holding onto my card until they had the answers and letting us check in to get elderly mum and 2 kids in to rooms but staff said no leaving me no real choice but to pay and no explanation for what the 5% was that I was paying for. There was no follow up! We stayed there for 3 nights, and no one ever came back to me to explain what the 5% was for. Had a situation where I forgot my room key in the room, had asked if someone could help me with the elevator - but was told to ring my partner who was in the room with the 2 kids. This just so happened to be the morning of checking out and he was in the shower. Tried to ask a second staff member, but no luck and I was left waiting/wasting time. Charging points are all one sided, the room itself felt outdated that there were no usb charging points. We were pleased that there were 2 pools to use with the heat and something nice for our kids to do but only to find it was costly to use.

2026-07-17 • via Nuitee