Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Exceptional location next to Shinagawa station — ideal for transfers and Shinkansen
Helpful and available staff; good luggage storage service
Wide on-site amenities: restaurants, shops, convenience store (7-11), and family facilities
Good food options with praised Japanese/sushi restaurant
Cons:
Cleanliness issues: dirty carpets, stains and unpleasant room odors reported
Rooms are often small, dated and in need of renovation
Some guests find the hotel expensive for the room quality
Large hotel can be confusing to navigate; crowds and limited visible staff at peak times
Occasional long check-in times and problems with self-check-in terminals
Reception/ breakfast area can be crowded and, in at least one report, unclean

Categories

Cleanliness
5.6
Multiple reviews note dirty carpets, strong unpleasant odors in some rooms, and a generally unclean reception area — cleanliness is a notable weakness.
Service
9
Staff frequently described as helpful (assisting with check-in issues, luggage storage, and generally attentive), though staffing can feel minimal during busy times.
Location
9.6
Overwhelmingly praised for exceptional convenience — immediately adjacent to Shinagawa station and close to Haneda/Narita transport links; ideal for transfers.
Room Quality
6.2
Rooms are often described as small, dated, and tired with some requiring renovation; occasional room layout/smell issues reported.
Amenities
8.6
Good on-site amenities (restaurants, shops, 7-11, bowling alley, annex tower dining) but some guests noted lack of certain in-room amenities or confusing building layout.
Value for Money
6.4
Several guests find the hotel expensive for the condition/size of rooms; mixed perceptions of price versus quality.
Food and Beverage
8.8
Food outlets receive positive mentions (notably the sushi/Japanese restaurant), though breakfast can be crowded during busy periods.
Overall Experience
8.2
Strongly driven by unbeatable location and helpful staff; appropriate for transit/congress stays but can feel impersonal and dated for leisure stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Amenities and Dining Options
Prince Hotel offers a plethora of choices with 15 food and beverage options, 2 swimming pools, and even its own aquarium. Indulge in the stunning Tokyo views while enjoying free WiFi throughout the property.

Entertainment and Recreation Galore
Experience a city within a city at this hotel with a movie theatre, bowling alley, tennis courts, and a karaoke bar. Relax at the indoor and outdoor pools, sauna facility, or with a rejuvenating massage.

Exquisite Dining Experience at Dining & Bar Table 9 Tokyo
Elevate your dining experience at the 39th-floor Dining & Bar Table 9 Tokyo, offering unparalleled views of Tokyo. Delight in unique Western cuisine, grill and steaks, fusion tapas, and a wide selection of beverages.

Book your stay at Prince Hotel for a luxurious and unforgettable experience.

Important information:

Please note that all Special Requests are subject to availability and additional charges may apply.

One baby cot can be added to rooms at the Main Tower and Annex Tower, subject to availability.

The fitness center is on a reservation basis. Available for ages 18 and above only.

Please note that renovation work of the main tower: guest rooms (from 6th to 37th floors), and the lobby (1st floor), the annex tower: guest rooms (from 8th to 32nd floors), and the lobby (7th floor), and the Restaurant Ajikaido Gojusanji main tower (38th floor) will be carried out from November 1, 2026 to April 2029.

Guests may experience some noise or light disturbances from November 1, 2026 at 09:00 to April 2029.

Renovation work is taking place from 09:00 to 17:00 daily. The lobby, restaurant F38, and some rooms are under renovation.

Children aged 3 to 5 years can stay free of charge when using existing bedding with a plan that includes breakfast.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

7.8
Based on 14084 reviews
Cleanliness: 5.6
Service: 9
Location: 9.6
Room Quality: 6.2
Amenities: 8.6
Value for Money: 6.4
Food and Beverage: 8.8
Overall Experience: 8.2
M
Mitsuo • solo_traveller • jp
1
2026-10-31 • via Nuitee
V
Virginie • family_with_children • fr
4
2026-10-31 • via Nuitee
F
Frederic • couple • ca
7
Pros:

Great location, 2 min walk from train station. Regular standard hotel. Having restaurants and shops on lower floors is a plus.

Cons:

The carpet was really dirty. I usually don't mind that much, but there were big stains, gum, etc. And a weird old carpet smell.

2026-10-31 • via Nuitee
左記 • solo_traveller • jp
6
2026-10-31 • via Nuitee
S
SHENGKAI • family_with_children • tw
8
2026-10-31 • via Nuitee
酒井 • family_with_children • jp
8
Pros:

スタッフの対応が、良かったです😊

Cons:

施設のミスということでしたが、チェックインに大変
時間がかかりました…

2026-10-30 • via Nuitee
K
KERR JR • extended_group • jp
9
2026-10-30 • via Nuitee
A
Anett • solo_traveller • gb
7
Pros:

Some parts require renovation and it has an old style.

2026-10-30 • via Nuitee
D
Dean • couple • us
9
Fantastic location. Older hotel but has all the conveniences you need for your stay.
Pros:

This hotel is older but the convenience can't be beat. It's right across Shinagawa station which is a major hub. 7-11 is basically part of the hotel. There's a bowling alley for the kids when they get tired of sightseeing. They do a great job of storing luggage while you wait for check-in or after check out.

Cons:

The in room thermostat doesn't seem to do anything. I was fine but my wife was a little warm. Also the self-check in terminals always give me problems but there is a staff there to assist.

2026-10-30 • via Nuitee
S
Shigeri Peggy • couple • us
5
Cons:

最初頂いたルームは15階でエレベーターからかなり歩いて
ルームを開けるととっても嫌な匂いがしました
なのでルームを変えて頂く羽目になりました
後で頂いたルームは6階でエレベーターから近かったので良かったです
ありがとう御座いました

2026-10-30 • via Nuitee
J
Jonathan • couple • gb
8
Pros:

Proximity to the airport and stunning view of Tokyo

Cons:

It was initially hard to find the correct entrance, due to constructions and multiple buildings

2026-10-30 • via Nuitee
C
Camille • extended_group • us
6
Pros:

Location is great

Cons:

Since the location is so great, there were huge crowds staying at the hotel. The staff is minimal and hotel room is extra small.

2026-10-30 • via Nuitee
K
KERR JR • extended_group • jp
9
2026-10-30 • via Nuitee
松本 • couple • jp
6
Pros:

寿司屋が素晴らしい

2026-10-30 • via Nuitee
J
James • family_with_children • gb
5
Expensive but convenient.
Pros:

Location - very convenient for Shinagawa station

Cons:

Massive labyrinthine hotel; bedrooms were small, dated & tired, single beds, expensive.

2026-10-30 • via Nuitee
まっちゃん • family_with_children • jp
7
2026-10-29 • via Nuitee
A
Alexander • solo_traveller • ca
10
No place more convenient if your flying in and then taking the Shinkansen after
Pros:

My next destination was by Shinkansen. There’s no hotel more conveniently located to stay and hop onto the train the next day. The staff were great and readily available the moment we walked in.

Cons:

The annex tower was a bit confusing to find after a long day travelling and being unfamiliar with the area.

2026-10-29 • via Nuitee
K
Katrin • family_with_children • de
6
Pros:

Nähe zum Flughafen

Cons:

Der Blick auf die Lüftungsanlagen und deren Geräusche

2026-10-29 • via Nuitee
T
TETSUJI • couple • jp
8
結婚式だったので交通アクセスの良さが🙆‍♂️
Pros:

品川駅前で交通アクセスは最高。

Cons:

アメニティが無いのは不便さを感じた。

2026-10-29 • via Nuitee
B
Bonnie • couple • au
10
2026-10-29 • via Nuitee