Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Location
Exceptional Service
Cons:
Noisy Rooms
Lift Issues

Categories

Cleanliness
8.58
Overall cleanliness was highlighted positively, but some mentioned noise issues that affected perception.
Service
9.55
Service was consistently praised, with many guests highlighting exceptional staff interactions.
Location
9.09
Location was mentioned as fantastic, central to attractions, though some found it noisy.
Room Quality
8.54
Rooms were spacious and comfortable, although some mentioned decor looking tired.
Amenities
9.07
Amenities received positive feedback, especially breakfast and special touches for celebrations.
Value for Money
9.03
Guests felt the experience offered good value, particularly given the location and service quality.
Food and Beverage
9.08
Breakfast and overall food quality were noted as highlights of the stay.
Overall Experience
9.05
Overall sentiment from reviews reflects a highly positive experience with only minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:33

Property Description

Central Location and Elegant Rooms
Located between Piccadilly and Regent Street, The Dilly offers spacious and elegantly furnished rooms with private bathrooms, bathrobes, and slippers.

Convenient Amenities
Guests can enjoy free newspapers, a refrigerator, and 24-hour room service. The hotel is a short walk from popular shopping destinations like Oxford Street and Bond Street.

Health Club and Dining Options
The Health Club features a steam room, state-of-the-art gym, squash courts, and a dance studio. Guests can dine at the Terrace restaurant with an outdoor terrace or savor Indian cuisine at Madhu's restaurant in the Oak Room.

Book your stay at The Dilly for a luxurious and convenient experience in the heart of the city.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorisation form that will be sent by the property. If you plan to bring your pet with you, please note that a GBP 35 cleaning fee will be applied. Children under 18 years of age are not permitted in the swimming pool unless supervised by a parent or guardian aged 18 or over. Children under 18 years of age, supervised by parents or guardians aged 18 or over can access the swimming pool from Monday to Friday between 07:00 and 21:30 and on weekends from 08:00 to 20:00. Please note that Madhu's Restaurant will be closed from January to June.

As we approach our 120th year, The Dilly are delighted to announce the beginning of an extensive renovation programme that will restore our hotel as one of Piccadilly’s most iconic landmarks.

From May, our new entrance and lobby will reopen, signalling the start of our detailed bedroom refurbishment. The Dilly appreciate your cooperation and understanding whilst we undergo this exciting transformation.

We're thrilled to announce that Madhus of Mayfair will reopen on June 4th, with a stunning transformation of the restaurant and bar, making it one of the most prestigious dining rooms in all of London.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

9
Based on 18587 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
A
Annami • family_with_children • fi
8
Pros:

Great gym and delicious breakfast. Good service!

Cons:

The room needed a renovation.

2026-10-14 • via Nuitee
A
Aimee • couple • gb
10
2026-10-14 • via Nuitee
V
Valerio • family_with_children • it
9
2026-10-14 • via Nuitee
R
Rajiv • couple • gb
1
the property is dirty & not fit for purpose
Pros:

nothing at all

Cons:

the property was dirty , in need of repair, the shower was not suitable for disabled access as advertised, the shower had no soap , the room as extremely cold , access to get to the toilet was impossible, the mini bar was empty, the coffee machine was broken,

2026-10-13 • via Nuitee
G
Giovanni • family_with_children • it
4
Pros:

Posizione e staff

Cons:

Camera e in particolare bagno non all’altezza

2026-10-13 • via Nuitee
J
Janis • couple • lv
10
2026-10-13 • via Nuitee
S
Sylvie • couple • gb
10
Beautiful hotel in central London
Pros:

Cleanliness beautiful building good customer service and location

2026-10-13 • via Nuitee
M
Mary • extended_group • gb
7
Lovely experience but the additional charge fro breakfast left us disappointed
Pros:

Excellent location and rooms were a good size. Staff went an extra mile to decorate my son’s room as we were celebrating his 18th birthday and that was a lovely touch.

Cons:

We were charged an additional £33 for one person for breakfast even though we booked 2 rooms for 4 people and when we checked in staff could see that there were 4 of us. We should have been told at check in that they could only see 3 people in the booking. The room rates were very expensive ( over £300 per night) but because breakfast was included we chose this hotel. To be charged extra for the one breakfast was in my opinion unnecessary.

2026-10-13 • via Nuitee
T
Tatevik • couple • am
6
2026-10-13 • via Nuitee
H
Hussam • couple • sa
9
Pros:

Location

Cons:

Old utilities

2026-10-13 • via Nuitee
K
Kelly • couple • be
10
Amazing!!!
2026-10-12 • via Nuitee
N
Nicolaas • extended_group • nl
6
2026-10-12 • via Nuitee
P
PugBoy • couple • gb
9
Pros:

最高のロケーション。特にショッピングするにはベストな立地で、地下鉄やバスを乗らずに徒歩で回りたい方、ロンドン初心者には最適なホテルです。スタッフも皆さんフレンドリーで気持ちよく滞在できました。

Cons:

特にないです!

2026-10-12 • via Nuitee
A
Andrew • couple • gb
3
Hotel requires a substantial investment to bring it up to 5 Star
Pros:

Breakfast was passable but far from 5 star

Cons:

The hotel is shabby and feels unclean, the airconditioning in our room was noisy, we had to turn it off to sleep, the TV did not work at all, the bathroom is tiny, the loo seat fell off, the water in the bath came out brown

2026-10-12 • via Nuitee
A
Adil • couple • nl
7
Pros:

The location was outstanding.
The gym was really good with well-maintained equipment.

Cons:

The property is old and requires maintenance. The floor of our room was creaky. There wasn’t enough lighting in the room which is why it felt dark and a bit claustrophobic throughout the day. The customer service was average. Had to visit reception multiple times just to get an extra bottle of water. The steam room was out of order.

2026-10-12 • via Nuitee
N
Neville • couple • gb
9
The hotel was very good, front of house was excellent and the staff were very polite, a good stay.
Pros:

The location was ideal, close to theatre land and other places of interest. The room, whilst a bit dated, was large and well proportioned, we were upgraded to a Junior Suite for our stay. The breakfast was good with a wide selection, but one complaint is that the Bain Maries didn't keep the food hot and the freshly prepared fried eggs were very oily and not fully cooked.

Cons:

the hot breakfast food was not hot, the Bain Marie did not keep it hot, the fried eggs were undercooked and oily

2026-10-12 • via Nuitee
A
Adrian • couple • gb
10
Pros:

Ideally located, staff were very attentive and went the extra mile as we were celebrating a birthday.

2026-10-12 • via Nuitee
T
Town • couple • gb
9
Excellent location and breakfast
Pros:

The breakfast was fabulous and the room you eat it in is just stunning. The hotel is nice and in a great location. The room was comfortable and they had made a nice welcome card and gift when we got there.

Cons:

The room was very dark and I would have preferred more lighting.

2026-10-12 • via Nuitee
A
Anne • family_with_children • ch
9
Un super séjour
Pros:

Emplacement idéal, accueil et service au top.

Cons:

Chambre un peu "vieillotte" avec tapis mais tout à fait OK.

2026-10-12 • via Nuitee
T
Tamas • solo_traveller • gb
1
Terribe service
Cons:

Terrible costumer service

2026-10-12 • via Nuitee