Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Location
Exceptional Service
Cons:
Noisy Rooms
Lift Issues

Categories

Cleanliness
8.58
Overall cleanliness was highlighted positively, but some mentioned noise issues that affected perception.
Service
9.55
Service was consistently praised, with many guests highlighting exceptional staff interactions.
Location
9.09
Location was mentioned as fantastic, central to attractions, though some found it noisy.
Room Quality
8.54
Rooms were spacious and comfortable, although some mentioned decor looking tired.
Amenities
9.07
Amenities received positive feedback, especially breakfast and special touches for celebrations.
Value for Money
9.03
Guests felt the experience offered good value, particularly given the location and service quality.
Food and Beverage
9.08
Breakfast and overall food quality were noted as highlights of the stay.
Overall Experience
9.05
Overall sentiment from reviews reflects a highly positive experience with only minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:33

Property Description

Central Location and Elegant Rooms
Located between Piccadilly and Regent Street, The Dilly offers spacious and elegantly furnished rooms with private bathrooms, bathrobes, and slippers.

Convenient Amenities
Guests can enjoy free newspapers, a refrigerator, and 24-hour room service. The hotel is a short walk from popular shopping destinations like Oxford Street and Bond Street.

Health Club and Dining Options
The Health Club features a steam room, state-of-the-art gym, squash courts, and a dance studio. Guests can dine at the Terrace restaurant with an outdoor terrace or savor Indian cuisine at Madhu's restaurant in the Oak Room.

Book your stay at The Dilly for a luxurious and convenient experience in the heart of the city.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorisation form that will be sent by the property. If you plan to bring your pet with you, please note that a GBP 35 cleaning fee will be applied. Children under 18 years of age are not permitted in the swimming pool unless supervised by a parent or guardian aged 18 or over. Children under 18 years of age, supervised by parents or guardians aged 18 or over can access the swimming pool from Monday to Friday between 07:00 and 21:30 and on weekends from 08:00 to 20:00. Please note that Madhu's Restaurant will be closed from January to June.

As we approach our 120th year, The Dilly are delighted to announce the beginning of an extensive renovation programme that will restore our hotel as one of Piccadilly’s most iconic landmarks.

From May, our new entrance and lobby will reopen, signalling the start of our detailed bedroom refurbishment. The Dilly appreciate your cooperation and understanding whilst we undergo this exciting transformation.

We're thrilled to announce that Madhus of Mayfair will reopen on June 4th, with a stunning transformation of the restaurant and bar, making it one of the most prestigious dining rooms in all of London.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

9
Based on 18587 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
F
Fred Neal solo_traveller hk
5
Misinformation and unrenovated rooms
Pros:

Location

Cons:

Brochure info shown in Booking.com implied beautifully renovated hotel BUT
Placed in unrenovated double room. Floor creaked so loudly woke sleeping partner up, one bedside table for double bed?No bureau or drawers, one luggage rack, bathroom no shelves or storage for wash bags etc. Mirror lighting a joke, ....changed room second day to ok but unrenovated room..
Dilly gave 10% discount but should have given at least 20% for first room.

2026-08-29 via Nuitee
F
Frazer couple gb
4
Unloved by staff and guests
Pros:

Location and breakfast

Cons:

We are regulars, so being greeted with ‘is this your first time at the Dilly’ just doesn’t quite cut it. Had to wait 30min in lobby waiting for room to be ready. Room old and unloved. Bath with enamel peeling

2026-08-29 via Nuitee
H
hüseyin extended_group tr
6
Berbat a yakın…
Pros:

konum ve yenilenmiş resepsiyon…

Cons:

Çok ama çok eski bir oda konsepti… tavandan sarkan soğutma bloğu parçaları, ayarlanamayan oda sıcaklığı…Eski püskü , kullandığınızda elinizde kalacakmış gibi görünen eşyalar. Doğru düzgün kapanmayan kapılar. Şampuan ve duş jeli istedik. Bir saat gelmedi. Resepsiyondan aldık.Yukarıdan gelen tuvalet ve sifon sesleri.(odanın içinde sanki su akıyor)yeterince aydınlatılamamış oda ve priz yerleri sıkıntısı. Hiçbir priz yatağa yakın değil ve ingilterenin kendi adaptör sistemi ile çalışmıyor. İkinci denenem . Bir daha bedava olsa kalmam. Sabah uyandığımızdada bir böcek tarafından ısırıldığımız için de iyice huzurumuz kaçtı…

2026-08-29 via Nuitee
C
Carver couple gb
10
Very comfortable stay in a fab location!
Pros:

The welcome and effort the hotel had gone to in order to help make room nice as was a birthday.

2026-08-29 via Nuitee
M
michele solo_traveller gb
10
2026-08-29 via Nuitee
E
Emma couple gb
10
Pros:

⭐️⭐️⭐️⭐️⭐️ Amazing anniversary stay at The Dilly

We had the most wonderful stay at The Dilly to celebrate our 20th wedding anniversary. From the moment we booked, the communication from the hotel was fantastic and they really went above and beyond to make our stay feel special.

We were very kindly upgraded, and when we arrived at our room we couldn’t believe the effort they had gone to. The beautiful anniversary decorations, balloons, towel swans, rose petals and lovely treats were such a thoughtful surprise❤️ It really made our anniversary feel extra special.

The hotel itself is beautiful and in a fantastic location for us to see Moulin Rouge. We also really enjoyed using the swimming pool during our stay.

Breakfast at The Terrace was amazing, with plenty of choice and such a lovely setting. Everything was fresh and there was something for everyone.

The staff throughout our stay were friendly, welcoming and attentive, and the communication both before and during our visit was excellent.

Thank you to everyone at The Dilly for making our 20th anniversary so memorable. We felt thoroughly spoilt and would absolutely recommend staying here. We would definitely return! ❤️🥂

2026-08-29 via Nuitee
H
Harsha couple gb
10
Excellent
Pros:

The staff really looked after us. Prosecco, cake, fruit platter and room decorations.

Cons:

Room dated and tired

2026-08-29 via Nuitee
G
Gerard solo_traveller gb
10
Highly recommended
Pros:

Perfectly placed for what we had planned. Very clean hotel, friendly staff. Decorated our room as they knew it was a celebration stay

Cons:

The only thing and I am being very picky here was that extractor fan did not seem to work in the bathroom. However the hotel is undergoing a refurbishment and we were told this beforehand

2026-08-29 via Nuitee
F
Faisal couple qa
10
2026-08-29 via Nuitee
E
Elif family_with_children tr
10
2026-08-29 via Nuitee
A
altaf solo_traveller kw
1
سيئ جداً جداً
Pros:

مكان الفندق فقط

Cons:

الحمام جداً جدًا سيئ ،، واول مادخلت عندهم خذوا مني 50 باوند ديبوزت
وصارلي الحين اسبوعين من طلعت منهم وليلحين مارجعوا المبلغ
والغرفه مافيها تليفون علشان اذا ناقصك شي تبي تطلب منهم لازم تنزل لهم الوبي وتطلب منهم مباشره

2026-08-29 via Nuitee
D
Duncan couple gb
10
Enjoyed it a lot. We will be back next year (God willing). we have also recommended the hotel to fri
Pros:

Location is fantastic
Staff is very friendly
Restaurant is very good
Breakfast is excellent

Cons:

Strange problem with the TV in that it would come on on its own= at any time- even at $am.
That connect is Netflix or YouTube was not always reliable.
The chairs in the breakfast room, just put those things on the bottom of the legs to muffle the sound. The chairs are comfortable but heavy. It would seem an easy fix.
We booked through Booking.com come, just as we did last year. But the free taxi service to and from the airport to the hotel that they advertise is just not available when you try to book, It worked great last year, but big disappoint men this year. Also, the car the sent to pick us up to take us to Heathrow (that we had to pay for) could only fit our two large cases in the trunk, and the driver said he was not allowed to that our carry-on luggage in the car with us, meaning we had to then pay for a taxi to the airport- still waiting to see if they are going to refund us,

2026-08-29 via Nuitee
E
Emma family_with_children gb
7
Pros:

The staff were really good with our daughter.
Great location for what we had planned.

Cons:

The room we were in was very tired and worn looking and the shower was poor.

2026-08-29 via Nuitee
M
Marie-Antoinette couple gb
4
Air conditioning not working, windows did not open, no phone in room and room very dark
Cons:

Suite very dark and when made up items left out in the room

2026-08-28 via Nuitee
D
Douglas couple gb
10
Beautiful Hotel staff amazing and felt very welcomed indeed.
Pros:

The staff were very very helpful friendly and made you feel very special . Rooms were very clean , and breakfast in the morning was very nice . Everything you could possibly want for a breakfast . 10/10

Cons:

It was my daughter’s 18th birthday . We was upgraded to a beautiful room with champagne and our bedroom beautiful decorated .i cannot thank the staff enough for making our visit special and at such short notice too. I would definately go back , no hesitation . Thank you for making our stay so special xx

2026-08-28 via Nuitee
L
Lauren couple gb
10
2026-08-28 via Nuitee
N
Nyenyezi couple au
9
I would definitely stay there again but will also need the wifi issue sorted
Pros:

The space, cleanliness and location was so perfect

Cons:

The wifi didn’t work and there was poor reception in the room which made using our own data useless too.

2026-08-28 via Nuitee
L
LYNN couple gb
10
Very comfortable
Pros:

Location

Cons:

Bedrooms rather dark but wonderfully large.

2026-08-28 via Nuitee
A
Alison solo_traveller gb
6
One night stay, single female so put in the worst room
Pros:

Location

Cons:

Rooms are dated

2026-08-28 via Nuitee
R
Richard family_with_children gb
10
2026-08-28 via Nuitee