Holiday Inn Grand Rapids Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.8 (853 reviews)
310 Pearl Street Northwest , Grand Rapids , US
+1 616-235-7611

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and professional staff
Excellent location
Cons:
Breakfast not included
Some rooms small
Perceived as overpriced

Categories

Cleanliness
8.99
Many reviewers commented on the hotel's cleanliness, noting that it was very clean and well-maintained.
Service
9.06
Staff were frequently described as friendly, accommodating, and professional.
Location
9.3
Multiple reviews praised the excellent location, particularly its proximity to downtown and event venues.
Room Quality
8.55
Some reviews indicated that the rooms were comfortable but mentioned issues like small size in some cases.
Amenities
8.68
Amenities were positively noted, though some reviews expressed disappointment with the breakfast options.
Value for Money
8.24
Some complaints were made regarding pricing issues providing sense of being overpriced for certain aspects.
Food and Beverage
8.49
The breakfast and restaurant experiences were generally positive, though there were issues noted about breakfast not being included.
Overall Experience
9.06
Most reviews conveyed a positive overall experience, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:38

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Featuring an indoor pool and situated along the Grand River, Holiday Inn Grand Rapids Downtown offers a serene escape. Unwind in well-appointed rooms with modern amenities, including flat-screen TVs and free WiFi.

Delight in Culinary Experiences
Savor American cuisine at the on-site Burger Theory and Lounge, or grab essentials at the convenience store. With a fitness center and business facilities, your stay is both satisfying and productive.

Explore with Ease
Located near key attractions like the Grand Rapids Public Museum, this hotel is a gateway to the city's vibrant culture. Book now for a memorable stay in Grand Rapids!

Important information:

Room rates are based on 2 guests. There is a charge of USD 10 per person, per night for additional guests.

Please note that "breakfast included" rates include a nontransferable $20 tax-inclusive breakfast voucher.

Any guest wishing to check into the hotel must provide a credit or debit card in his or her own name that will authorize for the full amount of the room and tax plus USD 25 per night for incidentals. Should the guest elect not to use, or if the guest does not have a credit or debit card in his or her own name, they may pay with cash upon arrival with management approval only, and must provide the full amount of the room and taxes for the stay plus an additional USD 250 cash deposit to be returned via check sent through the mail within 7-10 business days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 853 reviews
Cleanliness: 8.99
Service: 9.06
Location: 9.3
Room Quality: 8.55
Amenities: 8.68
Value for Money: 8.24
Food and Beverage: 8.49
Overall Experience: 9.06
J
Jhaleel • couple • us
9
2026-09-17 • via Nuitee
M
Marilyn • extended_group • us
10
2026-09-16 • via Nuitee
J
Jazzmine • couple • us
7
2026-09-14 • via Nuitee
J
Joseph • couple • us
7
It was fine. Clean hotel, nice staff
Pros:

Did not get breakfast, $16 for breakfast was too much and not having complimentary coffee in the lobby lost points with me

Cons:

Room phone did not work, room smelled like smoke, no complimentary coffee in the lobby

2026-09-14 • via Nuitee
T
Tokarz • extended_group • us
8
Pros:

Really like the shuttle service offered by the hotel.

Cons:

The layout of the room.

2026-09-14 • via Nuitee
J
Jessica • couple • us
10
Pretty perfect.
Pros:

Very clean and modern.

Cons:

Nothing

2026-09-14 • via Nuitee
M
Michael • couple • us
10
2026-09-13 • via Nuitee
S
Shawndra • couple • us
9
I will definitely stay there again!!
2026-09-12 • via Nuitee
O
Olivia • family_with_children • us
9
2026-09-12 • via Nuitee
E
Emma • solo_traveller • gb
6
Pros:

Good location to walk to venues.

Cons:

Shame breakfast not included in price.

2026-09-08 • via Nuitee
M
Michele • solo_traveller • us
7
It was quiet and comfortable
Pros:

Upgraded facilities

Cons:

Coffee did not have stir sticks available so it was hard to add cream/sugar when using in room coffee maker. TV was unplugged? Not sure why

2026-09-07 • via Nuitee
Y
Yvette • couple • us
6
Would stay again
Pros:

Shuttle service, fur baby friendly

Cons:

There was a lingering odor on 4th floor

2026-09-05 • via Nuitee
L
Lopez • couple • us
10
2026-09-05 • via Nuitee
O
Osires José • solo_traveller • br
9
Ótima localização e confortável
Pros:

Localização

Cons:

O café da manhã poderia ser melhor

2026-09-02 • via Nuitee
M
Michael • couple • us
4
If it wasn’t for the location would have booked some where else
Pros:

Proximity to downtown grand rapids events

Cons:

Cleanliness of the room. Some small mold in the bath room. Found a wasp in the room. Headboard had hand prints on it that were not clean. Wasn’t told about conjoined rooms….

2026-08-30 • via Nuitee
S
Sean • couple • us
8
2026-08-29 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-08-28 • via Nuitee
M
Maria • couple • us
10
2026-08-28 • via Nuitee
R
Ralph • extended_group • us
10
Relaxing and fun.
Pros:

Everything was fine.

Cons:

Nothing, all good.

2026-08-27 • via Nuitee
P
Patricia • couple • us
9
Pros:

Great breakfast!!

2026-08-26 • via Nuitee