The Water Tower Inn - BW Premier Collection

Hotels
BW Premier Collection
8.4 (850 reviews)
360 Great Northern Road , Sault Ste. Marie , ca

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Dirty facilities
Amenities not operational

Categories

Cleanliness
7.48
There were complaints about cleanliness, including dirty dining areas and a neglected sauna.
Service
9.45
Staff were often described as friendly, helpful, and exceptional in their service.
Location
8.99
Location was generally viewed positively, with easy access to restaurants and local attractions.
Room Quality
7.94
Several reviews noted rooms were outdated and in disrepair.
Amenities
6.97
Amenities like the hot tub and sauna were frequently reported as out of service.
Value for Money
8.43
Guests found the price reasonable given the service quality but had frustrations over maintenance issues.
Food and Beverage
9.48
Food quality received high praise, especially breakfast options and restaurant offerings.
Overall Experience
8.45
While there were significant issues, many enjoyed their stays thanks to the staff and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:09

Property Description

Luxurious Amenities

The Water Tower Inn boasts an indoor pool, a la carte restaurant, and a spa and wellness centre. Enjoy complimentary Wi-Fi and unwind in style.

Comfortable Accommodations

Relax in rooms equipped with a flat-screen cable TV, coffee machine, and private bathroom with plush towels. Additional conveniences like a desk and ironing facilities ensure a comfortable stay.

Convenient Location

Located just minutes away from Sault Ste. Marie's city centre and the Canadian Bushplane Heritage Centre, The Water Tower Inn offers easy access to nearby attractions. Book now for a memorable stay!

Important information:

The pool area will be closed for maintenance from June 2nd - 11th 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Jun 2, 2026 until Thu, Jun 11, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YAM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 850 reviews
Cleanliness: 7.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 6.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 8.45
R
Robert solo_traveller ca
4
Pros:

Location and restaurant

Cons:

Price and poor attitude

2026-06-25 via Nuitee
J
John solo_traveller ca
10
Pros:

Great staff,kitchen manager and personal unbelievably attentive to clients and details when serving an excellent variety of dinner selections as well as breakfast!

Cons:

N/A

2026-06-23 via Nuitee
T
tierdyn solo_traveller ca
9
Solid choice. The restaurant made the difference.
Pros:

Location and then on house food was good.

Cons:

Showing its age. Could use a refresh but then so could I.

2026-06-21 via Nuitee
S
Selena family_with_children ca
8
2026-06-19 via Nuitee
C
Corey couple ca
10
2026-06-18 via Nuitee
J
Julie couple ca
8
Short & Sweet
Pros:

Did not have breakfast

Cons:

No issues

2026-06-17 via Nuitee
H
H9034WWmaureenb Family
10
Hospitality was top tier
Pros:

Hospitality was top notch. Highly recommend the breakfast!

2026-06-16 via Tripadvisor
C
Connector50100915211 Family Ottawa, Ontario
4
Not what advertised. Grungy
Pros:

Not as advertised. Did not offer breakfast as other Best Western Premier hotels. Grungy and slow service.

2026-06-16 via Tripadvisor
P
pierre solo_traveller ca
10
2026-06-14 via Nuitee
P
Pioneer30661102834 Family
10
Would stay here again without doubt
Pros:

Staff was very helpful. Room was clean
Kids loved the pool
Casey's restaurant in hotel was excellent.

2026-06-13 via Tripadvisor
C
colinoF5612HB Family Rochester, Minnesota
4
Great rooms…terrible experience overall
Pros:

The rooms and the beds are wonderful. Sadly, my praise ends there.

I was waiting for a simple check in for between 5-10 minutes when I arrived. Cats were backed up, waiting to unload.

The air conditioner in the room was either malfunctioning or just a poor design. When the fan is set to “high”, I barely felt moving air standing directly in front of it. If I set it to “cool”, it would shut off while the room was still over 5°Fahrenheit above what I set it to.

Lastly, the wifi was HORRIBLE. It was crawling, no matter which of my devices I used to connect to it. I did not even dare to try to stream any video, just simple web browsing was painfully slow.

2026-06-12 via Tripadvisor
B
Brandie couple ca
4
Disappointing
Pros:

Location

Cons:

The hotel is very dated, Reno’s are needed. Some have started and been on going for years. The pool is NEVER open.

2026-06-09 via Nuitee
L
lande couple ca
8
Pool and spa under construction
Pros:

Convenient location

Cons:

Did not include breakfast although that was advertised

2026-06-06 via Nuitee
J
Jane couple ca
6
It was a great location, and the pool facilities were great, the room needs renovated
Pros:

Pool and hot tub was great. Good location.

Cons:

The beds were not comfortable , pillows were worn out and way too soft.

2026-06-03 via Nuitee
B
Baer family_with_children ca
10
Pros:

Everything

2026-05-29 via Nuitee
M
mark solo_traveller ca
6
So so in the Sault
Pros:

Location was good. Pub food was good

Cons:

Staff were a bit standoffish. Asked for King and was told absolutely not possible as it was a Booking.com booking. I was told Kings were available.

2026-05-28 via Nuitee
J
joannesF549DE Family
4
😠 Not happy with condition of hotel
Pros:

The hotel is very outdated and run down. The pool area is in dire need of repair and the shower to rinse off was not working. The inside hot tub was not working either. I was surprised to see the suite we stayed in was very outdated and needs refurbishing. The hotel used to have a good reputation but that is not the case now.
I would not recommend this hotel.

2026-05-24 via Tripadvisor
W
Wayne couple ca
7
Perfectly adequate.
Pros:

Nearby EV chargers. Restaurant on site. Good bed.

Cons:

Decor etc. a bit tired.

2026-05-24 via Nuitee
J
Jane couple ca
7
I was disappointed in the hot tub indoor being closed
Pros:

It had a good restaurant and pup

Cons:

It needs to be updated

2026-05-23 via Nuitee
A
Angela family_with_children ca
10
2026-05-19 via Nuitee