Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Room Quality
Cons:
Cleanliness
Service Communication

Categories

Cleanliness
8.18
Some guests reported issues with cleanliness, such as hair on bathroom tiles.
Service
8.95
Most guests reported helpful staff, although there were some complaints about communication.
Location
9.19
Multiple reviews emphasized the excellent location near city center attractions.
Room Quality
8.64
Rooms were generally noted as spacious and comfortable.
Amenities
8.67
Guests appreciated the facilities but noted that the lack of a kettle was disappointing.
Value for Money
8.43
Guests found good value for the price but were surprised by extra charges for amenities.
Food and Beverage
8.68
Breakfast was praised for variety, though some issues with service and item availability were mentioned.
Overall Experience
8.85
General consensus is that the hotel offers a good experience overall despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:18

Property Description

Modern Rooms with Exclusive Amenities
Experience comfort and luxury in our modern rooms at Sercotel Amistad Murcia. With wooden floors, floor-to-ceiling windows, and exclusive Agua de la Tierra toiletries, your stay will be nothing short of indulgent.

Convenient Location and Services
Situated in Murcia’s main shopping and business area, our hotel offers on-site parking and free Wi-Fi throughout. Take advantage of our car rental services, complimentary newspapers in the lobby, and a delicious breakfast buffet at our large restaurant.

Nearby Attractions and Easy Access
Explore the city effortlessly as we are just a short walk from Gran Vía Avenue, San Esteban Palace, and the historic center. With the bus station only 500 meters away and a department store next door, everything you need is within reach.

Book your stay at Sercotel Amistad Murcia today for a memorable experience in Murcia!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Dogs and cats are allowed, max. weight 7kg. Limited availability, please contact the hotel before booking. A charge of 25€ per day will be applied on request (max. 1 pet per room). Guide dogs free of charge.

Please note that for reservations of 5 or more rooms, they will be considered as a group and special payment and cancelation conditions may apply, as well as some supplement. Supplements and specific conditions will also be applied to those individual reservations that are detected to be of a group nature.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MJV

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 24 per day.

Location

Guest Reviews

8.7
Based on 5775 reviews
Cleanliness: 8.18
Service: 8.95
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.43
Food and Beverage: 8.68
Overall Experience: 8.85
S
sonia • solo_traveller • es
8
Murcia increíble.
Pros:

La ubicación,al lado del centro. Cerca del casco histórico y de la calle principal de tiendas.

Cons:

El hotel está bien pero no para un cuatro estrellas,necesita remodelación, aunque tiene de todo se ve viejo. El aire acondicionado está muy bien funciona perfectamente,la cama es cómoda, tiene parking en el hotel a 25 euros la noche si pagas en el hotel,el desayuno es carísimo 18 euros por persona, detrás del corte inglés hay cafeterías que desayunas más barato y con zumo natural incluido.

2026-07-04 • via Nuitee
I
Iranzu • couple • es
8
2026-07-04 • via Nuitee
S
Silvia • solo_traveller • es
10
Totalmente recomendable
Pros:

La amabilidad y el buen hacer del personal

Cons:

Nada, todo me pareció fenomenal

2026-07-04 • via Nuitee
R
RICARDO • solo_traveller • es
9
2026-07-03 • via Nuitee
C
CLARA • solo_traveller • es
8
Bien...pero nuestra habitación era interior y pequeña para precio tan elevado
Pros:

Limpieza, colchón, ubicación

Cons:

Me pareció muy elevado el precio de la habitación,era muy pequeña y con vistas a patio interior y precio alto

2026-07-03 • via Nuitee
R
Rodgers • couple • gb
9
Very good hotel and nice staff.
Pros:

The breakfast was reasonable. The room was great - simple clever design. Staff on reception were great but we should have been asked at the end if we had a good stay.

Cons:

The walls are thin.

2026-07-03 • via Nuitee
I
Israel • couple • es
8
2026-07-03 • via Nuitee
S
Salvatore • couple • es
8
Bien
Pros:

Si

Cons:

Si

2026-07-03 • via Nuitee
V
valentina • couple • it
10
Pros:

Perfetta

Cons:

Nulla
Tutto perfetto

2026-07-02 • via Nuitee
E
Evangelina • solo_traveller • es
9
2026-07-02 • via Nuitee
A
Alexander • solo_traveller • be
6
Disappointed
Pros:

- Very friendly staff,
- good size room
- good Aircon
-

Cons:

- shower of bad quality, hanging 1m75. (I'm 1m93)
- no coffee machine or water boiler for tea
- no complementary water
- warm mini bar
- unstable internet
- very very small gym. Dumbells the only free weights, only up to 14kg, no space for stretching, no other lifting equipment.
- no smart TV. Only 6 or 7 channels

I've been in 2 star hotels that have better amenities

2026-07-02 • via Nuitee
C
Catina Alonso Bernal • extended_group • es
9
100% Recomdable
Pros:

La ubicación es perfecta. Las camas son muy cómodas, un hotel muy tranquilo y céntrico a la vez. El personal muy amable siempre. Totalmente recomendado, volveremos.

2026-07-02 • via Nuitee
C
Campos Matos • couple • es
10
Pros:

El trato del personal fue excelente. La habitación amplia y muy cómoda. La ubicación inmejorable.

2026-07-01 • via Nuitee
Z
Zaid • couple • es
10
2026-07-01 • via Nuitee
S
Sue • family_with_children • gb
7
Very friendly and helpful staff and the hotel was in a good location.
Pros:

Very friendly staff and a good selection for breakfast

Cons:

A slight musty smell, maybe cigarettes in the bedroom. Also, our companions air conditioning didn’t work although this was rectified by moving them to another room to sleep. It would have been good to have tea and coffee facilities in the room.

2026-07-01 • via Nuitee
Z
Zaid • solo_traveller • es
10
2026-07-01 • via Nuitee
E
Escoda jorda • solo_traveller • es
10
Pros:

Muy buena ubicación, limpieza y buen bufet de dessyuno

2026-07-01 • via Nuitee
C
Carmen Andrea • solo_traveller • es
8
2026-07-01 • via Nuitee
O
Oscar • solo_traveller • es
10
Cons:

El gimnasio y que no hubiese piscina

2026-06-30 • via Nuitee
A
Ana Maria • couple • es
8
2026-06-30 • via Nuitee