Hampton Inn Birmingham/Mountain Brook

Hotels
•
Hampton Inn
7.8 (480 reviews)
2731 US Highway 280 South , Birmingham , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.45
Several reviews indicated the hotel was very run down and dirty, with dirty carpets and unclean bathrooms.
Service
9.45
Staff were reported as nice and trying to help despite issues.
Location
9.95
Guests appreciated the convenient location near venues and shops.
Room Quality
6.45
Multiple complaints about outdated rooms and maintenance issues.
Amenities
7.45
Some amenities like the pool were reported as unusable due to construction.
Value for Money
6.95
Complaints about paying high prices for inadequate conditions.
Food and Beverage
7.95
Breakfast was described as subpar.
Overall Experience
7.75
Guests had mixed feelings, with a significant amount of negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:38

Property Description

Convenient Location near Birmingham Zoo
Located just 1 mile from the Birmingham Zoo, the Hampton Inn Birmingham/Mountain Brook offers spacious rooms with free Wi-Fi and flat-screen TVs.

Modern Amenities and Facilities
Enjoy a comfortable stay with a work desk, seating area, and coffee maker in every room. Take advantage of the on-site fitness room, outdoor pool, and meeting rooms.

Delicious Breakfast and Nearby Attractions
Start your day with a hot breakfast and explore nearby attractions such as Brookwood Village Shopping Mall and the Birmingham Civil Rights Institute.

Book your stay now at the Hampton Inn Birmingham/Mountain Brook for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 480 reviews
Cleanliness: 6.45
Service: 9.45
Location: 9.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 7.75
M
Moore • family_with_children • us
3
Way to much money for a horrible hotel. I've stayed at better 50 dollar hotels.
Pros:

Service was fine

Cons:

Everything! Rooms were small and cramped. TV remote barley worked. Beds were subpar. Hotel is in a total mess.

2026-05-22 • via Nuitee
A
anthony • couple • us
7
2026-05-12 • via Nuitee
T
Terpstra • solo_traveller • us
6
Pros:

Convenient to restaurants

Cons:

The room was small

2026-05-11 • via Nuitee
L
Linda • couple • us
7
2026-05-11 • via Nuitee
K
Katya • couple • us
8
Nice stay.
Pros:

we stay 3 nights. Good service - sleep well, quiet. breakfast was good.

Cons:

it was construction in site - but overall it doesn't bother too much.

2026-05-10 • via Nuitee
G
Germán • couple • gt
4
Pros:

La ubicación

Cons:

Instalaciones viejas, muy poco limpias, alfombras con olor a humedad y muy antiguas, cables de cámaras sueltos, puertas deterioradas y varias de ellas sin chapas, ni me esposa ni yo quisimos meternos en las sábanas porque no nos daba confianza.

2026-05-07 • via Nuitee
M
Mcglaun • couple • us
1
Did not get the mobility room I paid for. No water for an hour. Phone did not work and breaker out
Pros:

Location

Cons:

Everything

2026-04-30 • via Nuitee
M
MarioGamez • Business • Miami, Florida
2
TERRIBLE PROPERTY, NOT RECOMMENDED
Pros:

I wish the Hilton app had clearly notified guests that this property is currently undergoing renovations. This was by far the worst experience I’ve had at a Hilton. From the lobby, the route to the elevators is a maze of construction corridors with dirty carpets, and even the elevators had debris. My room (218), although supposedly finished, felt worn and was extremely small. The curtains were too short for the windows, allowing sunlight in during the day and streetlight glare at night.

The digital keys did not work for any rooms, which added to the frustration. The lobby pantry was about 80% empty, and while there are restaurants within walking distance, they’re not ideal—especially in bad weather. There was also no coffee service in the lobby, which is typically a standard amenity at Hilton properties.

Overall, a very disappointing stay. I would not recommend this hotel—stay elsewhere.

2026-04-28 • via Tripadvisor
S
Stovall • solo_traveller • us
4
I will never return to this location.
Pros:

The front desk agents were very hospitable and friendly.

Cons:

The renovations were awful. Security cameras sitting on the floor, side exits that should be locked were open and didn’t even latch, dirty shower curtain used as a partition.

2026-04-28 • via Nuitee
H
HEATHER • couple • us
1
2026-04-25 • via Nuitee
B
Benson • couple • us
7
Pros:

Very convenient location and proximity to the sites we were planning to visit. The beds were very comfortable and parking was ample. Breakfast was good, although the eggs were gone by the time I arrived to eat.

Cons:

Renovations were on going which seemed to show the age of the property. Hall noise was a bit noticeable, but not overly loud.

2026-04-13 • via Nuitee
C
Christine • couple • us
6
Pros:

The breakfast was very limited in options this time around.

Cons:

We thought the renovations would be done by now. Very noisy and dirty on first floor.

2026-04-07 • via Nuitee
C
Cory • couple • us
1
Worst hotel experience in my life!
Pros:

Nothing! We got there and door wouldn’t open. Hour later we got in. Then walking in the room, it hadn’t been cleaned from previous guest. Went to get new sheets and ended up not even fitting, because I had to change them myself.went all the way back down and finally got sheets! Also it’s moldy and nasty. In middle of renovations so it’s dirty as all get out! Horrible experience and the worst hotel experience I’ve ever had. Couldn’t pay me to go back

Cons:

We got there and door wouldn’t open. Hour later we got in. Then walking in the room, it hadn’t been cleaned from previous guest. Went to get new sheets and ended up not even fitting, because I had to change them myself.went all the way back down and finally got sheets! Also it’s moldy and nasty. In middle of renovations so it’s dirty as all get out! Horrible experience and the worst hotel experience I’ve ever had. Couldn’t pay me to go back

2026-03-22 • via Nuitee
A
allan • solo_traveller • us
3
2026-03-04 • via Nuitee
H
Hayley • family_with_children • us
10
Clean and welcoming staff
Pros:

The staff were really nice and helpful. The A/C in the rooms worked very well.

Cons:

There were guest outside smoking at the front entrance very often. I didn’t enjoy having to walk through cigarette smoke with my infant while trying to get into the hotel every day.

2026-03-03 • via Nuitee
M
Michael • couple • us
7
It was OK for an overnight stop, but not up to normal Hampton standards
Pros:

Breakfast was ok for me. But my wife is gluten free/dairy free. There were no breakfast options except an apple for her. You need to make sure there are options as there are many travelers that have these allergies,

Cons:

You DID have a sign in the lobby to "pardon our dust" because of remodeling. However, some of the things in the room should have been taken care of even with this warning. There were piles of tile grout in the corners of the bathroom, as if some sort of vacuum was used that was circular and could not reach into the corners. There was a rusty drywall screw on the floor next to the bathtub. There were no soaps for the sink. We had to walk over to the tub and take squirts of shampoo to wash our hands. The room door did not close well and really slammed hard when we would enter or leave.

2026-03-01 • via Nuitee
J
Jeanette • family_with_children • us
9
Convenient, clean, friendly, professional.
Pros:

Always love the breakfast. The location is convenient to main roads.

Cons:

The king room is very small with the sleeper sofa out.

2026-02-26 • via Nuitee
D
David • couple • us
10
Very welcoming.
Pros:

The clerk! L A was awesome! My stay was related to health and her kind words really helped.

Cons:

Price!

2026-02-14 • via Nuitee
J
Joy • solo_traveller • us
5
The help was pleasant and helpful and recognizing the situation they gave us restitution.
Pros:

The location

Cons:

The hotel was under construction. The common areas the hallways were not as clean. our room was missing a working clock and telephone. When we arrived at the TV wasn’t working, which they fixed immediately. One of the elevated doors fell off.

2026-02-13 • via Nuitee
M
Mark • couple • us
3
Gross, not what was booked, items taken from room--STAY AWAY
Pros:

Location is great. Front desk staff is very nice.

Cons:

Where to begin. Reserved a room with a king bed and sofa pullout. When we reached the room it was a single queen bed, no sofa and a handicapped shower. Worse, it looked like a bad dorm room. The entire property is in desperate need of renovation and I'm actually shocked that Hampton Inn allows its name to be used on this property. Valuables were left in the room and apparently stolen by housekeeping. Worse, repeated calls were never returned. The breakfast is bad--even for a budget hotel. STAY AWAY!!!!

2026-02-12 • via Nuitee