Hotel Concord Syracuse, an Ascend Collection Hotel

The breakfast was very meager.

Will be great after the Reno.

No housekeeping, minimal breakfast, overworked staff

The room

It smelled like marijuana as soon as you walked in, definitely not as clean as hotels should be. Our neighbor rooms toilet got clogged and nobody came to unclog it, so thankfully we had conjoining rooms and they could come use ours. We had to call a worker up because the conjoining doors would not open, they didn’t have a maintenance worker so the guy from the front desk had to help us. We eventually got it open.

Undergoing a complete renovation everything was closed boarded up. It should’ve just been closed completely completely until they were done.

Breakfast was very bad, only bagel and cream cheese

For a quadruple room, it was tight for a gamily of four.. Upon entering room, threshold was duck taped where tile met carpet. No ventilation fan in the bathroom. The heat/cooling/fan register was located under window. Just using the fan mode all night the register needed to be covered with a bath towel to soak all the water from condensation. Pillows sucked! A pair of winter gloves left in the closet system. Fridge and microwave was unplugged (from behind closet system). Had to pull it out, which was heavy, to plug them in. This should be checked every time the room is cleaned between guests! The fridge stunk so bad because it was unplugged and closed. Ice machine was broken on the floor we stayed on.

The fact that they canceled my reservation the day I was supposed to arrive. I believe they canceled me to get more money from another party.

Please know this…My daughter and I stayed here. It was seedy. Had smells of marijuana on the first floor with doors propped open. Thought we’d be separated but we were put on the 4th floor with other people that I now assume were housed there. There were young kids (3-8) screaming and crying until 12:15 then again at 2:00 in the morning. Doors slamming loudly-auto shut with no soft closure. A domestic situation caused me to call the front desk at 10:45 they came up and we had hoped it rectified it but unfortunately it did not. We contemplated leaving at midnight but were worried and nervous to leave the room. Hoped it would just subside and they would eventually go to sleep.

Went down in the morning they told us we should have said something, that “they know” that the cops will be called if there are too many complaints. They also said they would not charge us for the next night that I had booked so I could find a different place to stay. I was still charged.

Had I read this review I would have certainly not booked here. I’m grateful places offer housing to those who need it, I just don’t want to UNKNOWINGLY book a stay there.

Every review I read was decent. That’s why I booked it. That’s what makes me nervous. We cannot have been the only people who experienced this. Maybe most people know a place this cheap is too good to true??

The hotel was DIRTY! Garbage in the doorway, the floors on first floor were gross! Not sure my room was really cleaned! Nasty hair all over the bathroom the sheets looked like they weren’t changed! (Thank full I brought a blanket to lay in.

En arrivant a l’hôtel le jeune homme étais sortie de l’établissement avec sa voiture pour aller se chercher un lunch nous avons attendu presque 10 minutes 2/ arrivée a ma chambre la tele ne fonctionnait pas …appelé a la réception il m’a avisé que le service reviendrais dans 10-15 minutes mais apres avoir ete souper pas de tele les autre chambre en avais mais pas la mienne j’ai demander a changer de chambre il m’a dit qu’il en avais plus de disponible. Mon constat je ne recommande pas cette endroit je n’ai pad aimer la vibe de cette endroit pour la somme de $205 ? Non