The Ponce St. Augustine Hotel

Hotels
8 (2726 reviews)
1111 North Ponce De Leon Boulevard , St. Augustine , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Cons:
Poor cleanliness
Mixed quality of amenities

Categories

Cleanliness
6.33
Multiple mentions of unclean rooms and issues with bathroom cleanliness.
Service
9.3
Most reviews praised the customer service and staff attentiveness.
Location
9.34
Many reviewers noted the convenient location near attractions.
Room Quality
7.79
Rooms were described as comfortable, but issues with cleanliness affected perception.
Amenities
7.32
A mix of positive remarks about amenities but several complaints about the pool and hot tub.
Value for Money
7.28
Complaints about pricing not matching the quality of the experience.
Food and Beverage
8.33
Positive comments on restaurant offerings, though not heavily addressed.
Overall Experience
8.3
Generally positive, but marred by cleanliness and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:44

Property Description

Riverfront Location and Historic Charm
The Ponce St. Augustine Hotel offers a picturesque setting overlooking the San Sebastian River in the heart of the historic district. Just a stone's throw away from the iconic Castillo de San Marcos National Monument, immerse yourself in the rich history of the area.

Modern Amenities for Comfort
Each room is equipped with a cable TV, DVD player, refrigerator, microwave, and coffee-maker for your convenience. Stay connected with free WiFi and enjoy a comfortable stay with air-conditioning, ironing facilities, and a private bathroom with a hairdryer.

Convenience and Services
Take advantage of the business center, laundry facilities, and free parking during your stay. Our pet-friendly hotel also offers a 24-hour front desk for your convenience. Experience the best of Saint Augustine with easy access to the city center, attractions like the Alligator Farm and Zoo, and shopping at the Saint Augustine Outlets.

Book your stay at The Ponce St. Augustine Hotel for a memorable experience by the river!

Important information:

Guests bringing a pet are kindly requested to call the hotel in advance, so that a pet-friendly room can be assigned.

When traveling with pets, please note that an extra charge of USD 25.00 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 30 pounds. The rooms Classic Suite and Executive Suite cannot accomodate pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8
Based on 2726 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 8.3
C
Christelle couple fr
10
2026-09-03 via Nuitee
J
Janice solo_traveller us
7
2026-09-03 via Nuitee
M
Marilen couple us
10
2026-09-02 via Nuitee
Y
Yehor solo_traveller ua
10
2026-09-01 via Nuitee
T
Tracy solo_traveller us
7
Just okay for the money!
Pros:

The staff was extremely friendly and helpful! The restaurant was good! The room was clean and comfortable.

Cons:

The Hotel is out dated and one side is facing the highway and the other side is facing the Railroad tracks! It was okay for the money but I will not stay again.

2026-09-01 via Nuitee
M
Michael solo_traveller us
2
2026-09-01 via Nuitee
C
Carin couple us
9
2026-08-31 via Nuitee
D
Donna couple us
5
Ok for sleeping but not much else
Pros:

Convenient to main road

Cons:

It wasn’t as clean as it was made to look

2026-08-29 via Nuitee
M
marie solo_traveller fr
3
Ne pas réserver
Pros:

Rien. Nous sommes restées 1 h dans la chambre et avons décidé de partir pour changer d'hôtel.
Personne à l'accueil très agréable.

Cons:

Chambre non isolée d'un côté la route de l'autre la voie de chemin de fer. Chambre humide et donc très bruyante.
On m'a proposé des bouchons d'oreille pour le bruit...
Finalement loin du centre ville puisque la route devant est impossible à traverser.
Parties communes vieillotte et la piscine ne donnait pas envie.
J'ai demandé un geste commercial. On m'a juste remboursé la seconde nuit.
Il n'est normalement de louer ce type de chambre.

2026-08-27 via Nuitee
P
Phoenix couple us
10
Thanks for everything and continue to do a great job that you are doing
Pros:

Everything 😊

Cons:

Nothing everything was great keep up the good work

2026-08-27 via Nuitee
D
Deborah couple us
10
2026-08-26 via Nuitee
R
Ricardo 2897 solo_traveller us
8
2026-08-25 via Nuitee
C
cheri solo_traveller us
10
Pros:

Staff service and restaurant inside hotel amazing

2026-08-24 via Nuitee
M
Maribel solo_traveller us
8
Pros:

The hotel was close to everything. And the rooms were nice

Cons:

The pool was dirty.

2026-08-24 via Nuitee
C
Curt couple us
10
2026-08-24 via Nuitee
L
Levi Smith solo_traveller us
8
Pros:

Location was great. Staff was fantastic. The pool area was nice. However the Jacuzzi didn't get very hot it was bath bath for small children. And the jets didn't work.
Great lobby and staff was super sweet.

Cons:

Only problems the bathroom door needs to be fixed. I had to lift it up to close. And no bathroom vent.
Also the jacuzzi jets don't work and the water is not very hot. It was bath water warm.

2026-08-24 via Nuitee
J
Joe solo_traveller us
7
2026-08-23 via Nuitee
J
James couple us
10
Our stay was extremely pleasant and we both agreed that Cindy was incredible.
Pros:

The staff was always eager to provide extra service and responded quickly to resolve any issues. One of the desk managers (Cindy) was especially helpful in handling every minor problem we had quickly, effectively, and with delightful good humor. We'll certainly use this hotel again.

Cons:

There were some problems with the television broadcast vs VCR movie usage. A small instruction plaque, which explained how to switch between Html-2 and 3 would have been helpful. One system enables the TV stations to work, while the other enables the VCR to play movie disks.

Room cleaning and laundry replacement could have been better.

2026-08-23 via Nuitee
S
Sabrina couple us
7
Great service and cozy stay!
Pros:

Enjoyed the pool, clean room, and excellent customer service.

Cons:

The hotel is by a rail track and the trains passing can get really loud. As a light sleeper I woke up to it a few times.

2026-08-22 via Nuitee
E
Eric solo_traveller us
7
2026-08-22 via Nuitee