The Ponce St. Augustine Hotel

Hotels
8 (2616 reviews)
1111 North Ponce De Leon Boulevard , St. Augustine , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Cons:
Poor cleanliness
Mixed quality of amenities

Categories

Cleanliness
6.33
Multiple mentions of unclean rooms and issues with bathroom cleanliness.
Service
9.3
Most reviews praised the customer service and staff attentiveness.
Location
9.34
Many reviewers noted the convenient location near attractions.
Room Quality
7.79
Rooms were described as comfortable, but issues with cleanliness affected perception.
Amenities
7.32
A mix of positive remarks about amenities but several complaints about the pool and hot tub.
Value for Money
7.28
Complaints about pricing not matching the quality of the experience.
Food and Beverage
8.33
Positive comments on restaurant offerings, though not heavily addressed.
Overall Experience
8.3
Generally positive, but marred by cleanliness and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:44

Property Description

Riverfront Location and Historic Charm
The Ponce St. Augustine Hotel offers a picturesque setting overlooking the San Sebastian River in the heart of the historic district. Just a stone's throw away from the iconic Castillo de San Marcos National Monument, immerse yourself in the rich history of the area.

Modern Amenities for Comfort
Each room is equipped with a cable TV, DVD player, refrigerator, microwave, and coffee-maker for your convenience. Stay connected with free WiFi and enjoy a comfortable stay with air-conditioning, ironing facilities, and a private bathroom with a hairdryer.

Convenience and Services
Take advantage of the business center, laundry facilities, and free parking during your stay. Our pet-friendly hotel also offers a 24-hour front desk for your convenience. Experience the best of Saint Augustine with easy access to the city center, attractions like the Alligator Farm and Zoo, and shopping at the Saint Augustine Outlets.

Book your stay at The Ponce St. Augustine Hotel for a memorable experience by the river!

Important information:

Guests bringing a pet are kindly requested to call the hotel in advance, so that a pet-friendly room can be assigned.

When traveling with pets, please note that an extra charge of USD 25.00 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 30 pounds. The rooms Classic Suite and Executive Suite cannot accomodate pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8
Based on 2616 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 8.3
G
Glynn • solo_traveller • us
10
2026-06-13 • via Nuitee
C
Charityb • solo_traveller • us
8
2026-06-13 • via Nuitee
T
Te • solo_traveller • us
10
Pros:

Good staff

Cons:

Nothing

2026-06-13 • via Nuitee
A
Akiva • solo_traveller • il
5
2026-06-13 • via Nuitee
J
jeffery • solo_traveller • us
5
Pros:

Location. Close to a lot of stuff easy to get places

Cons:

The bed.!!!! the headboard was not attached to the frame headboard kept banging around hitting the wall

2026-06-12 • via Nuitee
D
Dale • solo_traveller • us
10
2026-06-11 • via Nuitee
L
Luiz • family_with_children • us
9
It was a great experience
Pros:

The rooms were very organized.

2026-06-10 • via Nuitee
S
Stephen • couple • us
10
2026-06-05 • via Nuitee
J
Jvante • couple • us
10
Great experience will be back
Pros:

Everything

Cons:

Nothing

2026-06-05 • via Nuitee
H
HwP1002 • couple • us
9
2026-06-04 • via Nuitee
M
Marcel • solo_traveller • us
10
Perfecte plek voor bezoek aan St. Augustine
Pros:

Lekker gezwommen!

Cons:

Ligt langs drukke weg. Dat hoor je goed.

2026-06-04 • via Nuitee
P
Priscilla • couple • us
9
Pleasant stay
Pros:

It was close to the historic district and trolley. Room was clean and the whole was overall good.

Cons:

They should have more security. Some guest smoke around not respecting the smoking areas. Staff is gone at midnight so the area is completely alone.

2026-06-01 • via Nuitee
L
luis • couple • us
9
Pros:

La habitacion y,el restaurant , ubicac ion

Cons:

no hay elevador, no sirven desallunoi

2026-06-01 • via Nuitee
S
Shane • solo_traveller • us
10
Pros:

The location is where I want to be.

Cons:

There were a few issues with bugs getting under the door leading into the room. We place a towel in front of the door to assist .

2026-06-01 • via Nuitee
A
Amy • extended_group • us
9
Conmfortable stay in the heart of St. Augustine
Pros:

Clean rooms, comfortable beds, hot tub.

2026-05-31 • via Nuitee
B
Brent • couple • us
8
Pros:

Internet search

Cons:

There wasn’t anything that I didn’t like. It was a weekend trip for my wife and me. We had our dog also, so it was a great pet-friendly hotel. The staff were very friendly and accommodating. I would definitely recommend and stay there in the future. Very satisfied.

2026-05-30 • via Nuitee
E
Ernesto • couple • us
10
2026-05-30 • via Nuitee
Z
Zagran • couple • ua
9
Pros:

Very clean, friendly staff, 10-minute walk to the center or the first trolley stop.

Cons:

A bit noisy AC

2026-05-30 • via Nuitee
C
Casey • extended_group • us
5
It was ok.
Pros:

I like the location, bed was comfortable.

Cons:

The room was falling apart. Like the door for the toilet/shower its literally flapping from the bottom up from water damage. Where the refrigerator is in a cabinet the fridge is like falling in a water damaged base. So trying to use it was a pain it rocked back and forth when trying to open it. Just disappointed I've been coming here for years now. The price goes up and up but the quality of the place goes down and down.

2026-05-30 • via Nuitee
A
Abid • family_with_children • us
9
Pros:

The room was spacious.

2026-05-29 • via Nuitee