The Ponce St. Augustine Hotel

Hotels
8 (2648 reviews)
1111 North Ponce De Leon Boulevard , St. Augustine , us
+19048245554

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Cons:
Poor cleanliness
Mixed quality of amenities

Categories

Cleanliness
6.33
Multiple mentions of unclean rooms and issues with bathroom cleanliness.
Service
9.3
Most reviews praised the customer service and staff attentiveness.
Location
9.34
Many reviewers noted the convenient location near attractions.
Room Quality
7.79
Rooms were described as comfortable, but issues with cleanliness affected perception.
Amenities
7.32
A mix of positive remarks about amenities but several complaints about the pool and hot tub.
Value for Money
7.28
Complaints about pricing not matching the quality of the experience.
Food and Beverage
8.33
Positive comments on restaurant offerings, though not heavily addressed.
Overall Experience
8.3
Generally positive, but marred by cleanliness and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:44

Property Description

Riverfront Location and Historic Charm
The Ponce St. Augustine Hotel offers a picturesque setting overlooking the San Sebastian River in the heart of the historic district. Just a stone's throw away from the iconic Castillo de San Marcos National Monument, immerse yourself in the rich history of the area.

Modern Amenities for Comfort
Each room is equipped with a cable TV, DVD player, refrigerator, microwave, and coffee-maker for your convenience. Stay connected with free WiFi and enjoy a comfortable stay with air-conditioning, ironing facilities, and a private bathroom with a hairdryer.

Convenience and Services
Take advantage of the business center, laundry facilities, and free parking during your stay. Our pet-friendly hotel also offers a 24-hour front desk for your convenience. Experience the best of Saint Augustine with easy access to the city center, attractions like the Alligator Farm and Zoo, and shopping at the Saint Augustine Outlets.

Book your stay at The Ponce St. Augustine Hotel for a memorable experience by the river!

Important information:

Guests bringing a pet are kindly requested to call the hotel in advance, so that a pet-friendly room can be assigned.

When traveling with pets, please note that an extra charge of USD 25.00 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 30 pounds. The rooms Classic Suite and Executive Suite cannot accomodate pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8
Based on 2648 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 8.3
C
Chad • solo_traveller • us
10
That was wonderful
Pros:

Everything

2026-07-04 • via Nuitee
J
Joshua • couple • us
10
2026-07-03 • via Nuitee
T
Tim • couple • us
10
2026-07-02 • via Nuitee
K
Kathryn • couple • us
10
Clean and comfortable rooms, better than I expected
Pros:

Well maintained and clean

Cons:

I liked everything

2026-07-02 • via Nuitee
S
Salazar • couple • us
8
2026-07-01 • via Nuitee
P
Patricia • couple • us
9
We would definitely stay here again . Convenient, friendly staff , clean and price very reasonable.
Pros:

Very convenient to everything including trolley.

Cons:

Nothing really negative

2026-07-01 • via Nuitee
D
Dragana • couple • us
10
Great
Pros:

Amazing

Cons:

Smell of room

2026-06-29 • via Nuitee
P
Perez • couple • us
10
Greatest place to relax
Pros:

This property is amazing, is not just were is located, (6 minutes from San Marcos Castle.)Since you get in all the staff are welcome you and have you the best experience that you could have.
They have a small restaurants inside, small but with a great service and food!! I enjoy so much with my friends that definitely will come back!

2026-06-29 • via Nuitee
A
Abigail • couple • us
10
2026-06-29 • via Nuitee
L
Louise • couple • us
1
2026-06-29 • via Nuitee
P
Perez • couple • us
10
Lo recomiendo
Pros:

La Atención de Don Gregario en el Restaurante ,son muy profesionales y excelente personas

Cons:

El sabor del cafe

2026-06-29 • via Nuitee
E
Erick • family_with_children • us
10
Perfecto
Pros:

Muy tranquilo el lugar

Cons:

N/a

2026-06-28 • via Nuitee
L
Laurie • solo_traveller • us
10
Nice and relaxing as usual
Pros:

Everything. My desk reservationist was great and very accommodating.

Cons:

Nothing.

2026-06-27 • via Nuitee
S
susana • couple • us
10
2026-06-24 • via Nuitee
M
MAX • couple • pa
9
VIAJE DOMÉSTICO ACEPTABLE
Pros:

BUEN ESTACIONAMIENTO, HABITACIÓN COMPLETA, RESTAURANTE NO LO UTILICE PERO REVISE SUS PRECIOS Y ME PARECIERON ALTOS. NO NOS APETECIA COMER EN ESTE LUGAR

Cons:

UNA CAFETERÍA CON MEJOR DIVERSIDAD DE MENÚ Y PRECIOS UN 10% MENOR.

2026-06-24 • via Nuitee
K
Kieran • solo_traveller • au
10
Pros:

Great beds nice quiet room.
Nice walk into the historic downtown area.
The restaurant at the ponce was awesome.

Cons:

Nothing

2026-06-24 • via Nuitee
M
Miller • solo_traveller • us
8
We had a great stay. Room was clean and comfortable.
Pros:

Peaceful

Cons:

No elevator

2026-06-23 • via Nuitee
I
ian • solo_traveller • gb
8
Good value but be prepared for location.
Pros:

Room had everything you required, clean and staff helpful.

Cons:

Located on a very busy dual carriageway and on the wrong side as you have to cross road if you like to walk.

2026-06-23 • via Nuitee
R
Rick • solo_traveller • us
8
Second time here and will still come back.
Pros:

Pool and location

Cons:

Water pressure and no elevator

2026-06-22 • via Nuitee
J
Jeff • couple • za
8
2026-06-22 • via Nuitee