The Ponce St. Augustine Hotel

Hotels
8 (2591 reviews)
1111 North Ponce De Leon Boulevard , St. Augustine , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Cons:
Poor cleanliness
Mixed quality of amenities

Categories

Cleanliness
6.33
Multiple mentions of unclean rooms and issues with bathroom cleanliness.
Service
9.3
Most reviews praised the customer service and staff attentiveness.
Location
9.34
Many reviewers noted the convenient location near attractions.
Room Quality
7.79
Rooms were described as comfortable, but issues with cleanliness affected perception.
Amenities
7.32
A mix of positive remarks about amenities but several complaints about the pool and hot tub.
Value for Money
7.28
Complaints about pricing not matching the quality of the experience.
Food and Beverage
8.33
Positive comments on restaurant offerings, though not heavily addressed.
Overall Experience
8.3
Generally positive, but marred by cleanliness and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:44

Property Description

Riverfront Location and Historic Charm
The Ponce St. Augustine Hotel offers a picturesque setting overlooking the San Sebastian River in the heart of the historic district. Just a stone's throw away from the iconic Castillo de San Marcos National Monument, immerse yourself in the rich history of the area.

Modern Amenities for Comfort
Each room is equipped with a cable TV, DVD player, refrigerator, microwave, and coffee-maker for your convenience. Stay connected with free WiFi and enjoy a comfortable stay with air-conditioning, ironing facilities, and a private bathroom with a hairdryer.

Convenience and Services
Take advantage of the business center, laundry facilities, and free parking during your stay. Our pet-friendly hotel also offers a 24-hour front desk for your convenience. Experience the best of Saint Augustine with easy access to the city center, attractions like the Alligator Farm and Zoo, and shopping at the Saint Augustine Outlets.

Book your stay at The Ponce St. Augustine Hotel for a memorable experience by the river!

Important information:

Guests bringing a pet are kindly requested to call the hotel in advance, so that a pet-friendly room can be assigned.

When traveling with pets, please note that an extra charge of USD 25.00 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 30 pounds. The rooms Classic Suite and Executive Suite cannot accomodate pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8
Based on 2591 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 8.3
B
Bowman • solo_traveller • us
9
Well worth the $’s. We would stay there again.
Pros:

Clean, decently priced hotel.

Cons:

Room was fine for a night or two, but a tad small for longer stays.

2026-05-23 • via Nuitee
L
Lisa • solo_traveller • us
7
Staff is kind and helpful
Pros:

Location was good

Cons:

Sink and shower drains could have been draining better.

2026-05-23 • via Nuitee
A
Alain • solo_traveller • us
10
2026-05-22 • via Nuitee
M
Melissa • couple • us
10
Pros:

Right on a creek

Cons:

Nothing

2026-05-21 • via Nuitee
R
Robin • couple • us
8
2026-05-21 • via Nuitee
L
Leslie • extended_group • us
10
2026-05-21 • via Nuitee
I
Isabel • couple • nl
8
Pros:

Top locatie en vriendelijk personeel

2026-05-20 • via Nuitee
J
Jeannine • couple • us
9
Pleasant
Pros:

Clean and friendly staff

Cons:

Could use an update

2026-05-19 • via Nuitee
K
Karla • couple • us
7
2026-05-19 • via Nuitee
M
Mark • solo_traveller • us
9
2026-05-18 • via Nuitee
K
Khari • couple • us
10
Great stay!
Pros:

I loved the view from the back of the property. It was a quiet area and I love that I was able to walk to the Historic Downtown area from the hotel! It saved on parking!

Cons:

N/A

2026-05-18 • via Nuitee
S
Shirley • couple • us
10
Nice room, nice staff, clean
Pros:

Breakfast was excellent,; staff was very pleasant.

2026-05-18 • via Nuitee
A
Ashley • couple • us
8
Good value and good service I would stay again
Pros:

Good location close to attractions.

Cons:

No towels at the pool. Noise from trains lol obviously not the hotel’s fault

2026-05-18 • via Nuitee
C
Cristina • solo_traveller • us
7
2026-05-18 • via Nuitee
D
Devorah • couple • pe
10
2026-05-17 • via Nuitee
A
Angela • solo_traveller • us
5
2026-05-17 • via Nuitee
C
Chad • couple • us
10
2026-05-16 • via Nuitee
V
V9376TJnancyh • Couples
10
Very nice Hotel.
Pros:

The Ponce Hotel was very clean, comfortable and fully equipped. The room was big. We visited the area during off season so I had the swimming pool to myself! It was nice to have the restaurant right there where we ordered BBQ sandwiches. My only disappointment was they didn't serve breakfast on weekdays, but there were plenty of places right in the area to eat.

2026-05-14 • via Tripadvisor
S
Serdar • solo_traveller • tr
10
Pros:

Herseyi

Cons:

Sevmediğim yok ki

2026-05-14 • via Nuitee
B
beverly • solo_traveller • us
7
2026-05-14 • via Nuitee