The Ponce St. Augustine Hotel

Hotels
8 (2726 reviews)
1111 North Ponce De Leon Boulevard , St. Augustine , US
+1 904-824-5554

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Cons:
Poor cleanliness
Mixed quality of amenities

Categories

Cleanliness
6.33
Multiple mentions of unclean rooms and issues with bathroom cleanliness.
Service
9.3
Most reviews praised the customer service and staff attentiveness.
Location
9.34
Many reviewers noted the convenient location near attractions.
Room Quality
7.79
Rooms were described as comfortable, but issues with cleanliness affected perception.
Amenities
7.32
A mix of positive remarks about amenities but several complaints about the pool and hot tub.
Value for Money
7.28
Complaints about pricing not matching the quality of the experience.
Food and Beverage
8.33
Positive comments on restaurant offerings, though not heavily addressed.
Overall Experience
8.3
Generally positive, but marred by cleanliness and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:44

Property Description

Riverfront Location and Historic Charm
The Ponce St. Augustine Hotel offers a picturesque setting overlooking the San Sebastian River in the heart of the historic district. Just a stone's throw away from the iconic Castillo de San Marcos National Monument, immerse yourself in the rich history of the area.

Modern Amenities for Comfort
Each room is equipped with a cable TV, DVD player, refrigerator, microwave, and coffee-maker for your convenience. Stay connected with free WiFi and enjoy a comfortable stay with air-conditioning, ironing facilities, and a private bathroom with a hairdryer.

Convenience and Services
Take advantage of the business center, laundry facilities, and free parking during your stay. Our pet-friendly hotel also offers a 24-hour front desk for your convenience. Experience the best of Saint Augustine with easy access to the city center, attractions like the Alligator Farm and Zoo, and shopping at the Saint Augustine Outlets.

Book your stay at The Ponce St. Augustine Hotel for a memorable experience by the river!

Important information:

Guests bringing a pet are kindly requested to call the hotel in advance, so that a pet-friendly room can be assigned.

When traveling with pets, please note that an extra charge of USD 25.00 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 30 pounds. The rooms Classic Suite and Executive Suite cannot accomodate pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8
Based on 2726 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 8.3
S
Steve • couple • gb
8
Value for money.
Pros:

A budget style hotel that delivers. A bit tired, but for the price paid, good value. Walking distance from St George’s street. With the added bonus of a pool. Also a friendly little bar to end the day before bed.

Cons:

The railroad that ran right past our room, all night long, with mile long freight trains! Challenging road to cross out front.

2026-09-18 • via Nuitee
P
Patricia • solo_traveller • us
10
2026-09-17 • via Nuitee
S
stephen • couple • us
1
Pros:

The Staff will all the problems with this hotel .

Cons:

Out Dated / Dirty !

2026-09-16 • via Nuitee
R
Richard • couple • us
10
2026-09-16 • via Nuitee
T
Trevor • couple • us
9
Pros:

Location and friendly staff

Cons:

Shower

2026-09-14 • via Nuitee
A
Anna • solo_traveller • us
8
2026-09-14 • via Nuitee
J
Jose • couple • us
3
Pros:

location

Cons:

First room the door did not open. Asked help and they opened with a strong push. After in with all luggage's etc, the door did not close. Again asked help and received another room.

2026-09-09 • via Nuitee
P
Patricia • couple • us
6
Staff was wonderful but the hotel it self was disappointing.
Pros:

The staff was great.

Cons:

Jacuzzi was very dated and did not feel clean. The pool and pool area needed a through update.

2026-09-08 • via Nuitee
J
Joao Filipe • solo_traveller • br
10
2026-09-08 • via Nuitee
D
Donna • solo_traveller • us
5
Pros:

Staff very nice. Walking distance to every thing

Cons:

Right next to train tracks. Trains all night sound like they where in your room.

2026-09-08 • via Nuitee
C
Carlos • couple • us
10
Great place and great location 5 min of everything
Pros:

Very clean and the staff was super attentive

2026-09-08 • via Nuitee
D
Deanne • extended_group • us
7
2026-09-07 • via Nuitee
R
Rene • couple • us
8
Cons:

THE AC SYSTEM VERY NOISY DURING NIGHT .

2026-09-07 • via Nuitee
P
Phillip • couple • us
10
Put us in walking distance to where we were going
Pros:

Great location and hotel rooms were clean and very well taken care of ..I will stay there again. 😊pool was fabulous

Cons:

No Continental breakfast

2026-09-07 • via Nuitee
J
Janice • solo_traveller • us
7
2026-09-03 • via Nuitee
C
Christelle • couple • fr
10
2026-09-03 • via Nuitee
M
Marilen • couple • us
10
2026-09-02 • via Nuitee
M
Michael • solo_traveller • us
2
2026-09-01 • via Nuitee
T
Tracy • solo_traveller • us
7
Just okay for the money!
Pros:

The staff was extremely friendly and helpful! The restaurant was good! The room was clean and comfortable.

Cons:

The Hotel is out dated and one side is facing the highway and the other side is facing the Railroad tracks! It was okay for the money but I will not stay again.

2026-09-01 • via Nuitee
Y
Yehor • solo_traveller • ua
10
2026-09-01 • via Nuitee