The Metcalfe Hotel

Hotels
•
Independent
9.2 (255 reviews)
123 Metcalfe Street, Ottawa, Ontario, K1P 5L9 , Ottawa , CA
+1 613-231-6555

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Pets allowed

Facilities

Elevator
Breakfast available (surcharge)
Library
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Smoke-free property
Tours/ticket assistance
Wheelchair accessible parking
Braille or raised signage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Minibar charge errors
Noise from outside

Categories

Cleanliness
8.44
The room was clean but there were issues with room assignments and a guest experienced noise from construction.
Service
9.41
Staff were generally described as helpful and friendly; positive sentiments towards staff interactions.
Location
9.95
Great central location with proximity to downtown services and attractions.
Room Quality
8.9
Rooms described as nice and comfortable, although some had complaints about specific views and ceiling heights.
Amenities
8.93
Good basic amenities but could use improvements like better gym equipment.
Value for Money
8.89
Value impacted by minibar charge discrepancies, but overall good experience.
Food and Beverage
9.44
Food praised as amazing; positive comments on breakfast.
Overall Experience
9.61
Despite some issues, guests had great experiences and expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:31

Property Description

Upscale Hotel in the Heart of Ottawa
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a hair salon. Enjoy a meal at Cocotte or take advantage of the hotel's room service. Full breakfasts are served on weekdays and weekends for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Meetings and Events The hotel has 6 meeting rooms available. Comfortable Rooms with Premium Amenities Relax in one of the 108 air-conditioned rooms featuring minibars and flat-screen TVs. Stay connected with complimentary wireless internet and enjoy cable programming. Your pillowtop bed comes with down comforters and premium bedding. Explore Ottawa's Attractions Experience famous landmarks just minutes away, including Parliament Hill and Confederation Park. Book now for a luxurious stay at The Metcalfe Hotel.

Important information:

  • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Property Video

Guest Reviews

9.2
Based on 255 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.95
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 9.61
P
Patricia • couple • gb
9
Staff very helpfull
Pros:

Good location

Cons:

Nothing only stayed 1 night

2026-09-19 • via Nuitee
C
CB • family_with_children • it
8
Pros:

location, arredamento, gentilezza

Cons:

tempi nel servizio al tavolo per la prima colazione

2026-09-19 • via Nuitee
P
Pascale • couple • ch
10
2026-09-19 • via Nuitee
I
Ilo • couple • br
10
Estada muito boa.
Pros:

Limpeza e localização.

Cons:

Não gostei da forma com a gerente do restaurante atende as pessoas.

2026-09-17 • via Nuitee
M
Melanie • solo_traveller • gb
8
Pros:

Comfortable spacious rooms. Nice large towels.

Cons:

Could do with more hooks in the bathroom to hang towels to dry. Not much space for toiletries and wash bags.

2026-09-17 • via Nuitee
G
Gertjan • solo_traveller • nl
9
2026-09-17 • via Nuitee
B
Bruno • couple • fr
6
Piège à touristes
Pros:

L’établissement est bien situé

Cons:

Le service au restaurant Cocotte. Les serveuses parlent bien le Français mais elles s’adressent à vous en Anglais même si elles savent que vous ne parlez pas l’Anglais. Service nul, le café est servi puis vous attendez 20 minutes pour avoir vos croissants. Résultat votre café est froid. Prix très élevés au niveau de la restauration. Ils veulent nous donner l’impression que nous sommes dans un restaurant haut de gamme Français mais ils sont à des années lumières de la qualité du service d’un 4 étoiles Français. Quand nous avons pris possession de notre chambre elle était petite aucune lumière extérieure et la climatisation faisait un bruit à ne pas fermer l’œil de la nuit. Nous avons demandé de changer de chambre et avons pu obtenir une chambre côté rue avec un système de climatisation rénové. La question que je me pose c’est pourquoi ne me l’ont-ils pas proposé dès mon arrivée ?

2026-09-16 • via Nuitee
N
Nora • couple • sa
7
2026-09-16 • via Nuitee
K
Kirsten • couple • de
8
Pros:

Ein sehr schönes Hotel, toll eingerichtet und hübsche Zimmer. Das Bett war himmlisch, nicht zuletzt wegen der tollen Federdecke. Die zentrale Lage ist sehr bequem.

Cons:

Parkplatzsituation. Dafür kann das Hotel nichts, aber es nervt, wenn alles belegt ist und man gezwungen ist einen Tagespass zu kaufen, auch wenn man nur kurz steht.

2026-09-15 • via Nuitee
S
Serena • family_with_children • gb
9
Pros:

Location and staff

2026-09-14 • via Nuitee
M
MacLeod • couple • ca
6
2026-09-11 • via Nuitee
D
Damboise • couple • ca
10
2026-09-11 • via Nuitee
E
Emma • family_with_children • es
8
2026-09-10 • via Nuitee
S
Sabine • couple • at
9
2026-09-09 • via Nuitee
A
Almantas • family_with_children • lt
10
2026-09-08 • via Nuitee
C
Chris • extended_group • ca
9
2026-09-07 • via Nuitee
L
Louise • solo_traveller • ca
10
Le service à la clientèle était excellent!!!!
2026-09-07 • via Nuitee
K
Kim • couple • ca
8
Vue exeptionnelle
Pros:

Le décor et l’emplacement sont magnifiques

Cons:

La ventilation ne fonctionne pas correctement elle souffle plus à médium que high, il y avait un vieux soutien-gorge dans les tiroirs, franchement dégoûtant

2026-09-07 • via Nuitee
A
Arnaud • solo_traveller • ca
8
2026-09-07 • via Nuitee
C
C.A. • couple • ca
9
Pros:

Luminous lobby; beautiful interior design; extremely comfortable bedding; very clean

Cons:

Nothing

2026-09-06 • via Nuitee