Holiday Inn Express South Burlington by IHG

Hotels
•
Holiday Inn Express
8.2 (1127 reviews)
1720 Shelburne Road , South Burlington , US
+1 802-860-6000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Clean rooms and common areas
Good, varied breakfast
Convenient location
Comfortable beds
Laundry/dry-clean available
Cons:
Occasional heating/AC issues (cold room, noisy/old A/C)
Noise from hall/adjoining rooms; doors slam
Breakfast shortages/long lines reported by some
Maintenance issues (cracked shower, carpet smell)
Parking and elevator problems
Inconsistent staff responsiveness (front desk, manager follow-up)

Categories

Cleanliness
8.2
Multiple guests praised clean rooms and common areas; a few noted carpet odor in one room and routine wear in spots.
Service
8
Staff frequently described as friendly and helpful (breakfast attendant highlighted); a few reports of unhelpful or curt front-desk interactions and an unresolved manager follow-up.
Location
8.6
Several guests said the location was convenient for Burlington and nearby sites; one guest noted the hotel is somewhat distant from the center.
Room Quality
8
Beds and furnishings praised as comfortable/like-new and bathrooms liked; some maintenance issues (old/noisy A/C, cracked shower repair, carpet smell) reported.
Amenities
8
Breakfast, coffee, afternoon cookies, laundry and dry-clean services noted; exercise facility described as just okay and occasional equipment/outage issues (dryer, elevator).
Value for Money
8
Several guests called it good value or well worth the price; a few felt it was pricey or noted small overcharges (laundry detergent).
Food and Beverage
8.6
Breakfast repeatedly described as good, varied and well-managed by attentive staff, though one or two guests reported limited options/long lines on a visit.
Overall Experience
8.2
Majority of stays were positive with friendly staff, cleanliness and good breakfast; isolated significant negatives (no heat in one room, noisy rooms) lowered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Indulge in Comfort and Convenience

Spacious Rooms and Modern Amenities: Unwind in our air-conditioned rooms equipped with a cable TV, work desk, coffee maker, hairdryer, and ironing facilities. Stay connected with complimentary Wi-Fi.

Relaxation and Recreation: Take a dip in our indoor pool, rejuvenate in the hot tub or sauna, and maintain your fitness routine in the gym.

Convenient Location and Nearby Attractions: Explore downtown Burlington, visit the University of Vermont, and indulge in a sweet treat at Ben and Jerry’s Ice Cream Factory, all just a short distance away.

Experience a perfect blend of relaxation and convenience at Holiday Inn Express South Burlington. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTV

Location

Guest Reviews

8.2
Based on 1127 reviews
Cleanliness: 8.2
Service: 8
Location: 8.6
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 8.2
R
Ruth • family_with_children • us
5
2026-10-30 • via Nuitee
A
Alice • couple • ca
9
2026-10-27 • via Nuitee
J
Jason • couple • us
10
2026-10-21 • via Nuitee
C
Carol • couple • us
8
2026-10-18 • via Nuitee
M
Maryann • couple • us
7
Overall nice accommodations and good breakfast
Pros:

I’m giving this review a little after the fact so I don’t have a lot of details to offer but my overall recollection is that the room and common areas were clean and the room layout was good. Our bed was comfortable. The continental breakfast offered good variety and was well-stocked. The woman who was in charge of that area was really on top of it and very friendly. I saw her going out of her way to help a family who had a kid with a lot of special dietary needs. The check-people were nice.

Cons:

The parking could have been better and the elevator didn’t work at times. My only real complaint was a staff member at the desk who acted put out when we asked for help when we discovered that our car broke down overnight and wouldn’t operate when we were trying to leave early in the morning (5:00am). Maybe she was just having a bad day and is was quite early. I still wouldn’t hesitate to stay here again.

2026-10-18 • via Nuitee
S
Siddiqi • couple • us
8
Always clean and multiple options for breakfast. We booked a last minute trip but it was heck pricey, they should work o
2026-10-14 • via Nuitee
A
Alketa • family_with_children • us
7
2026-10-14 • via Nuitee
L
Linda • couple • us
9
Overall very good stay.
Pros:

Good location for our visit to Burlington and Stowe. Breakfast was good and convenient. The coffee was really good and the afternoon cookies were a big hit!

Cons:

The rooms were not very sound proof. you could hear everything in the hall and adjorning room. The doors slammed when closing no matter what you tried to do. Luckily I had earplugs.

2026-10-14 • via Nuitee
E
Emanuel • couple • us
10
2026-10-13 • via Nuitee
K
Kathryn • couple • us
9
2026-10-12 • via Nuitee
J
Julie • solo_traveller • us
1
Horrible and cold
Pros:

Location

Cons:

They gave us a room that they knew had no heat. Tried to sleep but it was too cold at around 40*. Called the desk and she said she knew the heat wasn’t working. I would never recommend this hotel to anyone. Manager never got back to me about this problem

2026-10-10 • via Nuitee
H
heather • solo_traveller • us
8
2026-09-19 • via Nuitee
N
Nina • extended_group • us
10
It was a very nice stay
Pros:

Very friendly staff

2026-09-19 • via Nuitee
N
Nina • extended_group • us
10
Excellent stay
Pros:

Dry clean good location and very friendly staff

2026-09-18 • via Nuitee
A
Amélie • family_with_children • ca
7
Bon séjour
Pros:

C’était difficile de se servir, il fallait attendre car le repas était rare, le personnel semblait dépassé. Le petit déjeuner prend la note la plus basse de nous séjours soit 2 sur 5

Cons:

Le petit déjeuner, manque d’aliments, peu ou pas de fruits, longue file d’attente.

2026-09-08 • via Nuitee
O
Othman • family_with_children • ca
9
2026-09-08 • via Nuitee
E
edwin • solo_traveller • us
9
2026-09-06 • via Nuitee
A
Alisha • couple • ca
9
2026-09-06 • via Nuitee
R
Romulo • couple • us
1
Pros:

Yes, when I booked on booking.com I pot in Burlington , Colorado and I don't know how it want to you. I called to try to get this reverse at your hotel, twice! And Angel was the 1st person I talked with and they hung up on me and then I called back and Maria said I need to talk with Booking which I said I did and they told me to call you. So I need this reverse ASAP and I'm still waiting because someone does not know how to do their job.

2026-09-03 • via Nuitee
F
Fabrizio • couple • it
7
2026-08-31 • via Nuitee