voco Brisbane City Centre by IHG

Hotels
Voco
8.4 (1542 reviews)
85-87 North Quay , Brisbane , au

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good food quality
Cons:
Cleanliness issues
Poor mattress comfort
Double charging
Inconvenient parking

Categories

Cleanliness
7.79
Some reviews indicated cleanliness issues, particularly with the shower.
Service
9.26
The staff were very friendly and welcoming, with positive comments on check-in experience.
Location
9.3
Great location, with easy access to Brisbane CBD and surrounding areas.
Room Quality
7.75
Mixed reviews on room quality; some mentioned discomfort with mattress and air conditioning.
Amenities
8.78
Fitness center and pool available; however, parking was challenging.
Value for Money
7.24
Issues with double charging and unfulfilled refund requests lowered perceived value.
Food and Beverage
8.29
Breakfast was praised, and food quality at the on-site bar was decent.
Overall Experience
8.76
Variety of experiences noted; issues encountered were counterbalanced by positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:33

Property Description

Prime Location Overlooking Brisbane River and Southbank Parklands

Luxurious Amenities
The hotel boasts a swimming pool, sauna, and an exquisite restaurant for guests to unwind and indulge in a culinary experience.

Convenient Proximity to Key Attractions
Located in Brisbane’s CBD, just a short 8-minute walk from the bustling Queen Street Mall, guests have easy access to Roma Street Train Station, Museum of Brisbane, Treasury Casino, Brisbane Botanic Gardens, and Brisbane Convention and Exhibition Centre.

Modern Comforts and Services
Each air-conditioned room is equipped with a flat-screen TV, minibar, work desk, and tea/coffee making facilities. Additionally, enjoy the convenience of a 24-hour reception, dry cleaning, and car rental services during your stay.

Book now for an unforgettable experience at voco Brisbane City Centre, an IHG Hotel.

Important information:

Please note that there is a 1.5% surcharge when you pay with a Visa/MasterCard or Amex, 3% surcharge applies when you pay with a Diners at the hotel’s reception desk.

Please note that limited parking is available next to the hotel, operated by Secure Parking. Charges and vehicle height restrictions apply. For more information, please contact the property using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Location

Guest Reviews

8.4
Based on 1542 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.78
Value for Money: 7.24
Food and Beverage: 8.29
Overall Experience: 8.76
E
Elizabeth couple gb
8
Enjoyed our stay
Pros:

Excellent location
Friendly and helpful staff
Clean and comfortable

2026-09-05 via Nuitee
S
Sinnathurai couple au
9
Very good experience.
Pros:

Very clean room with and ideal location with friendly staff.

Cons:

N/A

2026-08-30 via Nuitee
G
Gray couple au
1
Horrible customer service
Pros:

The room was clean and tidy and it was overall a good stay
We were charged twice and then mucked around with misinformation on the phone so moved to contact on emails just to get our money back.
Quick to take the money in an instant and over 5-7 working days to get it back
Will never stay again and unless you have double the room amount to stay you shouldn’t either

Cons:

Charged us twice and made little effort to communicate efficiently regarding rectifying the issue

2026-08-28 via Nuitee
E
Ella couple au
10
Cosy vibe
Pros:

As soon as I entered the building the staff at the front desk were very friendly and helpful, all facilities were clean and worked a comfy vibe and beautiful location

Cons:

The parking

2026-08-23 via Nuitee
O
olivia couple nz
10
Pros:

Perfect location for our show at QPAC! Staff were lovely and so helpful, upgraded us for free! Amazing view of the river!

2026-08-23 via Nuitee
F
Farzana extended_group gb
7
It was a pleasant stay
Pros:

Location was good

Cons:

The staff was unhelpful
No kitchen was available late night
We arrived late and hungry and kitchen was close

2026-08-22 via Nuitee
F
Farzana extended_group gb
7
2026-08-20 via Nuitee
J
Jessica solo_traveller nz
8
2026-08-19 via Nuitee
J
James couple au
10
2026-08-16 via Nuitee
M
Maria solo_traveller au
10
Great stay near Southbank
Pros:

The staff at check in were friendly and very helpful. The room we had was very comfortable, clean, and have everything we needed. The buffet breakfast had a lot of choices so we liked it a lot.

Cons:

Nothing

2026-08-15 via Nuitee
R
Reyce solo_traveller au
7
2026-08-11 via Nuitee
V
Vince extended_group au
7
Same as above
Pros:

Clean room staff were very freindly and very helpfull when booking in and the breakfast staff the next day were very good as well

Cons:

Nothing everything was fine

2026-08-10 via Nuitee
L
Lauren family_with_children au
6
We were only there to attend a function and wanted to stay close so overall it served its purpose.
Pros:

The staff were lovely and helpful. Breakfast was amazing. The beds were comfortable.

Cons:

The rooms needed a better clean. There was dirt and dust in very obvious places.

2026-08-09 via Nuitee
P
Petra solo_traveller de
7
Pros:

- Lage

Cons:

- unmotiviertes Personal
- Frühstück

2026-08-08 via Nuitee
אבשלום extended_group il
8
2026-08-08 via Nuitee
V
Vivian solo_traveller au
8
2026-08-08 via Nuitee
Z
zaki solo_traveller au
10
Pros:

The friendly staff and good location.

Cons:

No plates or cutlery in the room for consuming brought-in food.

2026-08-06 via Nuitee
H
Hoffman couple au
10
2026-08-04 via Nuitee
R
Ryshelle solo_traveller au
8
2026-08-03 via Nuitee
K
Katie solo_traveller au
9
Cons:

Had an amazing big chair to relax on in the room, and everything else was comfortable.

2026-08-03 via Nuitee