Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Good staff service
Convenient location
Cons:
Cleanliness issues
Rooms are small and dated

Categories

Cleanliness
6.69
Dust noted on bedside tables and concerns about room maintenance.
Service
9.16
The staff was very good and check-in/check-out were easy.
Location
8.7
Convenient location, though access could be improved.
Room Quality
7.15
Rooms described as dated and small, needing maintenance.
Amenities
8.18
Facilities available but some aspects (like the food options) were lacking.
Value for Money
7.64
General mixed feedback about price relative to quality received.
Food and Beverage
7.19
Room service food was average with limited options.
Overall Experience
8.46
Mixed experience; some highlights but overall didn’t meet expectations for a major hotel brand.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:58

Property Description

Tropical Oasis Retreat

Largest Free-Form Pool in Townsville
The Mercure Townsville boasts the largest free-form swimming pool in the area, perfect for a refreshing dip or lounging under the sun. Guests can also unwind in the spa pool or let the little ones splash around in the children's pool.

Queenslander-Style Rooms with Modern Amenities
Experience comfort and style in the hotel's 162 spacious Queenslander-style rooms, each equipped with modern amenities including a TV and en suite bathroom. Some rooms even feature a private balcony overlooking the lush gardens.

Ideal Gateway to Great Barrier Reef and Magnetic Island
Conveniently located just 2km from Townsville Airport, Mercure Townsville is the perfect base for exploring the wonders of the Great Barrier Reef and Magnetic Island. Let our tour desk assist you in planning your unforgettable day trips.

Book your tropical getaway at Mercure Townsville now for a memorable stay amidst serene surroundings.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1807 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.19
Overall Experience: 8.46
G
glenys • family_with_children • au
8
Ok
Pros:

My daughter likes the pool

Cons:

The adjoining rooms where a problem when we have some nosey neighbours.

2026-06-13 • via Nuitee
C
Christine Bode • couple • au
8
2026-06-11 • via Nuitee
G
Geoffrey • extended_group • au
8
Pros:

Room was nice though was a little dated. It could do with a general make over. The TV was good, shower was good. Bed was very comfortable. Desk was easy to store stuff on. Lighting was easy to use and you had different levels of adjustment. Nice bar and restaurant.

Cons:

Toilet was right behind the door which made it feel cramped. No exhaust fan to remove steam in the bathroom. Towel holders were right above toilet and difficult to get too.

2026-06-08 • via Nuitee
M
Michael • couple • au
10
Pros:

Very clean and tidy

2026-06-05 • via Nuitee
R
Rosa • couple • au
7
2026-06-05 • via Nuitee
R
Richard • solo_traveller • au
10
Pros:

Staff were great, room was clean

2026-06-05 • via Nuitee
P
Pearce • family_with_children • au
8
Enjoyed it!
Pros:

Resturant staff were amazing!

Cons:

The outside of rooms could use a decent clean and spa needs a deep clean

2026-06-04 • via Nuitee
T
Tori • couple • au
7
2026-06-04 • via Nuitee
R
Robert • extended_group • au
8
2026-06-03 • via Nuitee
B
Belinda • extended_group • au
10
Would recommend it
Pros:

Great venue, staff, location, great rooms and TV entertainment

Cons:

Nothing

2026-06-01 • via Nuitee
M
Michelle • solo_traveller • au
5
Pros:

Proximity to the event we were there for.

Cons:

Overpriced for what we got.
Family room seems to have been forgotten... mouldy, cockroaches, spiders, poorly maintained, linen had some stains, towels were thin and smelt funny, pillows were awful!

2026-05-31 • via Nuitee
N
Nicola • solo_traveller • au
8
Cons:

TV didn't work in our room, not enough towels for 3 people, vent in bathroom needs cleaning

2026-05-31 • via Nuitee
C
Cathie • couple • au
8
We will return as we were very happy in general and friendly staff
Pros:

The staff were amazing and so friendly, loved the location of our room, I requested a room with a lake view which was so nice, also a great restaurant

Cons:

I didn’t think the room we had was good value for money, I know nothing can be done about the dump birds but there was poo all over the patio in front of our room

2026-05-28 • via Nuitee
P
Paul • solo_traveller • au
9
2026-05-27 • via Nuitee
M
Maureen • solo_traveller • au
7
2026-05-26 • via Nuitee
D
Dodie • solo_traveller • au
8
2026-05-26 • via Nuitee
F
Faye • couple • au
6
Queensland Train Union troubles did not help us form a favorable feeling for Townsville - maybe next
Pros:

Sevice and staff were upto expectations

Cons:

Evening meals were over priced, although of good quality.

2026-05-25 • via Nuitee
S
Selina • solo_traveller • au
10
2026-05-25 • via Nuitee
S
SILA • couple • au
10
Great short overnight trip
Pros:

Close to Airport.

Cons:

N/A

2026-05-23 • via Nuitee
T
Thom • solo_traveller • au
8
2026-05-20 • via Nuitee