LHP Hotel Montecatini Palace & SPA

Hotels
8.9 (1587 reviews)
Via Giacomo Puccini 20 , Montecatini Terme , it

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Staff kindness
Great breakfast variety
Cons:
Issues with spa cleanliness
Room quality not as expected for the rating

Categories

Cleanliness
8.63
Generally good cleanliness, but some issues with the spa noted, such as dirty water.
Service
9.4
Staff was consistently praised for their attentiveness and kindness.
Location
8.94
The location was appreciated overall, though some parking issues were mentioned.
Room Quality
8.39
Rooms were considered average for a 5-star hotel with some feedback on size and amenities.
Amenities
8.42
Spa amenities had some functionality issues, affecting the impression of quality.
Value for Money
8.68
Some reviews noted the hotel did not meet 5-star expectations on value.
Food and Beverage
9.43
Breakfast was highly rated with a great variety, although some mentioned minor issues.
Overall Experience
9.3
Overall stay was rated positively, though some areas need improvement to meet full expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:17

Property Description

Luxurious Accommodations
Experience the charm of a bygone era at Hotel Montecatini Palace, a 5-star Art-Nouveau gem dating back to 1910. Each modern room is well-equipped with amenities like air conditioning, satellite TV, and a minibar, ensuring a comfortable stay.

Wellness and Relaxation
Indulge in ultimate relaxation at the hotel's spa, offering a sauna, Turkish bath, ice room, and sensory shower. Unwind in the outdoor seasonal pool or the indoor pool with hydromassage and chromotherapy, rejuvenating your body and mind.

Culinary Delights
Savor the flavors of Tuscany at the on-site restaurant, and enjoy a refreshing drink on the veranda. With free WiFi and proximity to the town's thermal baths and public park, Hotel Montecatini Palace offers a perfect blend of luxury and convenience.

Book now to elevate your stay at Hotel Montecatini Palace and create unforgettable memories.

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

Please note that swimwear and swimming cap are mandatory in the spa area. Children under 14 years cannot access the spa.

Please note that only small pets are allowed.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 3.60 per day.

Location

Guest Reviews

8.9
Based on 1587 reviews
Cleanliness: 8.63
Service: 9.4
Location: 8.94
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 9.3
S
Sharon • family_with_children • ie
7
Nice hotel but there were some issues.
Pros:

The reception and pool staff were fab. Alessandria and Maria and also the guy up at the pool…sorry I don’t have his name. All so nice and so friendly.
The pool was great as was the breeze on the rooftop and the view was amazing.
Also delighted with the balcony and I used it both at night and in the early morning. So lovely.

Cons:

After a mix up in the twin/double situation, which Maria was mind enough to take care of before we arrived, we ended up with two mattresses but maybe one frame? Either way, my large teenager gave me a few elbows during the night as the mattresses were completely against each other.
The shower was a pain as it had to be angled a certain way or it would drown the bathroom.
The two ladies in the breakfast were ok but maybe a little rushed. So I didn’t get to order my eggs and wasn’t asked if I’d like to. Took ages to get their attention. Might also be because I had said that my son was gluten free when we say down.
It was fine. But I found it expensive for what it was and for the breakfast service we received and the sleep wasn’t comfortable.
Lastly, the prawn and courgette black rice had one tiny prawn. My son had the same dish for half the price for lunch the previous day and it was filled with tiny prawns. So while it tasted nice, it was very expensive to only recurve the 1 lonely hidden prawn. Service upstairs is long: even by Italian standards of taking time over a meal. The poor chap who works at the bar, pool and restaurant had to run up and down…I assume to the ground floor…for the food at the pool for lunch. He was either very quiet or running around like a lunatic. Also his bar area got no breeze which, at almost 40 c, seems a but much. My observation, not his.

2026-07-03 • via Nuitee
D
Dorisleidy • solo_traveller • it
9
Benessere
Pros:

La Spa è la camera

2026-07-03 • via Nuitee
P
Piotr • solo_traveller • pl
10
Pros:

Zawsze top 10 pod kazdym wzgledem . Dziekujemy

2026-07-03 • via Nuitee
A
Aldi • couple • it
8
2026-07-02 • via Nuitee
F
Francesco • couple • it
8
2026-07-02 • via Nuitee
A
alberto • solo_traveller • it
9
2026-07-01 • via Nuitee
A
Ayrat • family_with_children • ru
8
2026-06-30 • via Nuitee
I
Ian • extended_group • gb
9
Lovely short stay with friends
Pros:

Modern and friendly

Cons:

All good

2026-06-30 • via Nuitee
K
Krystsina Usheva • solo_traveller • it
9
2026-06-29 • via Nuitee
L
Laura • solo_traveller • it
8
bene, ma non benissimo
Pros:

1) Il personale è stato professionale e gentile, dalle receptionist (mi hanno spiegato tutto bene e poi prenotato un massaggio in un'altra struttura) al responsabile della sala (gentilissimo), così come le ragazze che puliscono la struttura (la pulizia infatti era impeccabile! é la prima volta che alloggio in un hotel che puliscono le camere due volte al giorno).
2) La cena era buonissima e le colazioni fantastiche. Top!
3) Graditissimo l'upgrade.
Nonostante qualcosa da rivedere sono stata benissimo

Cons:

1) La spa era abbandonata; non c'era nessuno che se ne occupasse e lo si capiva anche dal fatto che la vasca riscaldata con idromassaggio non funzionava, la maniglia per tenersi entrando in vasca era scardinata e il soffitto era scrostrato. Un vero peccato. Io mi sono rilassata lo stesso, ma non credo sia da 5 stelle.
Oltre a questo ho pensato che lasciare incustodito una spa è anche pericoloso. Se all'interno della sauna uno si sentisse male non avrebbe tante possibilità di essere soccorso. Bello che tu abbia la spa tutta per te, ma vedere un responsabile gironzolare mi avrebbe fatto sentire meglio e magari mi avrebbe potuto spiegare come funzionava la doccia sensoriale che a me sembrava solo una doccia con la luce rossa, oppure la grotta del ghiaccio? non l'ho proprio capita.
2) In camera il kit di benvenuto è posizionato male e questo porta ad equivoci ingiusti. Ci vuole chiarezza e trasparenza. Dovete fare in modo che il cliente decida se acquistare o meno cose dal frigobar e no che li acquisti per errore!
Io ho trovato un vassoio dove erano poste due lattine di acqua, una piccola bottiglia di vino e poi anche una confezione di wafer. Il tutto con un messaggio che indicava fossero in omaggio, il famoso kit di benvenuto insomma. E invece poi al checkout ho dovuto pagare i wafer. Mi son sentita presa in giro. Consiglio di posizionare il kit tipo sul tavolino e le cose in vendita magari sopra al frigo con i prezzi ben visibili.
C'è troppa confusione. Manca appunto chiarezza e trasparenza.
3) la porta affianco all'ascensore al piano terra dovrebbe aprirsi verso l'interno. Aprendosi invece verso l'esterno mi ha fatto prendere un colpo mentre aspettavo l'ascensore e un addetto ha aperto la porta. Non mi ha fatto male, ma poteva andare peggio. Lui gentilissimo si è scusato in inglese e poi in italiano. Tutto bene, ma ci si potrebbe far male.

2026-06-29 • via Nuitee
T
Tatiana • extended_group • us
7
Great location, great staff, poor AC
Pros:

Location
Staff was very friendly, helpful and great

Cons:

AC is very weak
Linens and towels especially have an overwhelming vinegar smell, that was very strong
Pool is closing way too early.
Breakfast selection is the same every morning.

2026-06-27 • via Nuitee
C
Cynthia • solo_traveller • br
10
Maravilhosa
Pros:

Sou cliente do hotel há 3 anos
Sempre quando venho para Itália me hospedo aqui! O hotel é ótimo , café da manhã excelente, limpeza sensacional ! O pessoal da recepção é super prestativo e a Gerente Ester nos mima tanto que temos vontade de morar no hotel !

2026-06-24 • via Nuitee
C
Cynthia • couple • br
10
2026-06-24 • via Nuitee
S
stefano • couple • it
8
Molto rilassante !!!!
Pros:

La professionalità e la competenza e umanità delle persone

Cons:

Niente in particolare

2026-06-24 • via Nuitee
A
annick • couple • fr
8
Je reviendrais car je ne suis pas allé aux thermes
Pros:

Très bien

Cons:

Dommage que nous n’avons pas eu plus explication sur les endroits à visiter

2026-06-21 • via Nuitee
M
Manuela • solo_traveller • it
7
Buono
Pros:

buoni servizi : parcheggio al coperto palestra spa piscina rooftop ristorante pranzo e cena

Cons:

il personale era poco..le stesse persone facevano tutto..e tutti i clienti si lamentavano

2026-06-20 • via Nuitee
A
Anja Huwe • solo_traveller • de
9
Pros:

Tolles Frühstücksbuffet. Alles da, was es braucht. Sehr aufmerksames freundliches Personal. Toller Roof-Top Pool.

2026-06-19 • via Nuitee
M
Maureen • couple • ie
10
A beautiful hotel. Well deserving 5 stars.
Pros:

Everything. Excellent gluten free options at breakfast.

Cons:

Nothing

2026-06-19 • via Nuitee
L
Lyudmyla • couple • ua
9
2026-06-19 • via Nuitee
L
lea • couple • il
10
2026-06-16 • via Nuitee