Hilton Boston Dedham

Best night sleep of the week, quiet, dark
Helpful staff with all aspects of stay

There is a lady I could not remember her name she was an outstanding woman. As I am a retired veteran she treated me with the upmost respect I pray that she is a manager if not she should be

The location

Closeness to my injured workers doctor's office, right door, staff was very nice but unable to help me, dinner experience was
great chicken noodle soup and a grilled chicken salad excellent and excellent staff in restaurant/bar I tipped him well you can ask him...I also tipped housekeeping because it wasn't their fault things weren't working properly
Internet was cutting in and out I gave up and the TV had no signal on at least 15 channels after they checked it and it was said only 36 but after I left I tried other channels and got no signal, then I went to bed, no problem there, woke up took shower went to blow dry my hair dryer did not work called front desk got another one still didn't work so then I said it may be the plug in the bathroom that's bad, sure enough that's what it was the plug in the bathroom had no power/broken your a HILTON and standards were not meant at all, I am disputing my card, I have been a member for years and never had this experience before, your known for your high standards but not this location, great staff but don't take care of issues

AC not working

The staff was friendly and decent location

Comfortable room, good breakfast, easy access

Nothing

I was very impress with the room, it was clean for the most part.

The location was convenient to the highway and the front desk staff, Brandon.

I ended up unexpectedly stuck in Boston after my flight was cancelled Friday evening, and with every flight on every airline sold out on Saturday, I had no choice but to find a hotel and stay for the weekend. That could have easily turned into a frustrating experience, but the team at the Hilton Boston/Dedham made the situation so much better, especially Brandon, the Front Desk Manager.

The hotel itself is nice, but what really stood out was the exceptional customer service. Brandon was incredibly friendly, accommodating, and genuinely wonderful to work with. He went out of his way to make what was already a stressful travel situation feel much easier. His attitude and willingness to help are exactly what great hospitality should look like.

I also want to recognize the guys working at the bar. Unfortunately, I didn't catch their names, but they were fantastic as well. They were friendly, welcoming, and extremely helpful throughout my stay. One of them even mentioned that it was only his second day at this hotel, and you would never have known it. He fit right in and provided excellent service.

Unexpectedly having to spend an entire weekend in Boston because of cancelled flights wasn't exactly how I planned my trip, but the hospitality I received at the Hilton Boston/Dedham made a difficult situation considerably more enjoyable.

A huge thank you to Brandon and the entire team for taking such good care of me. I would absolutely recommend this hotel to anyone staying in the Boston/Dedham area. Great hotel, but more importantly, great people who genuinely care about their guests.

Ladies at front desk were friendly and helpful. Facilities and rooms were a bit old and run down. Close to rail stop but a bit out of the way from businesses by foot. Microwave available
In lobby. Cleanliness could be improved, toilet
paper had dust on them.

It had a great location, easy walking distance from the train.And although it's expensive, there is a restaurant located inside of the hotel.

There was availablity

My parents stayed at your hotel and their experience with Brandon was amazing. He was very friendly, polite and patient with helping. They thought he was a wonderful young man and I would like to thank him!

Very convenient