Hilton Boston Dedham

Hotel próximo a uma estação de trem que leva para o centro de Boston. Hotel também fica proxima de uma a´rea comercial, com lojas e restaurantes e um Whole Foods. Quarto com boa estrutura e muito limpo. A atendente informou que havia microondas em cada uma dos andares mas não encontrei. Fui para correr a maratona e eles montaram kits de cafe da manhã para os corredores no dia da prova. Os atendentes do bar/cozinha muito atenciosos. Precisei abrir uma garrafa de vinho e eles auxiliaram. No terreo há uma área que pode ser usado o microondas da cozinha e pegar talheres. Há algumas mesas para comer também nessa área (fora da área do restaurante /cafe).

Nothing.

I like retro building and brutalist architecture and the view from the room

I want to start off on a positive note. The service at this hotel was impeccable but that is the only redeeming quality of this property.

I chose this location because I had a meeting taking place at the hotel the day after I arrived.

The first two rooms didn’t have air conditioning. The third room I received had air conditioning but was full of hair…in the shower (six hairs! Yes, I counted them!) and a gigantic hair ball in the carpet between the bathroom and bedroom.

The hotel is dirty and old. It was so gross.

If you’re a Hilton person who usually stays at a Hilton, this property does NOT live up to their standards.

Do not waste your money on this property. It has much less to be desired.

Location was good.

There wasn't much to like. We walked in and were greeted with 2 large holes in the ceiling. The leather couches are peeling. The man at the front desk was unpleasant.

I’m in this hotel for almost a month, working for the football World Cup. We’re a group an around 50 people living here. This is the worst experience I ever had for an hotel in my life. Today, I saw a mouse crossing my room such as other guest who experienced the same in their rooms ! Air Conditioning works … when it works but never when you need it ! Equipment in the room and bathrooms are in a bad state such as they’ve never been renovated for decades. I will contact tomorrow the Board of Health of Dedham as the mouses in the hotel are unacceptable and are an health hazard.

My wife and I traveled all the way from California for our honeymoon and our first World Cup experience, and unfortunately our stay at the Hilton Dedham has become one of the most disappointing hotel experiences I have ever had.

When I made my reservation, I specifically booked and paid for a King Bed room because this was our honeymoon. Earlier on the day of arrival, I contacted the hotel through the Hilton app and also called to confirm that we needed the King Bed that we had reserved. Despite those confirmations, when we arrived late at night, just before 11 PM after a long day of travel, we were informed that there were no King Bed rooms available.

The explanation given was that the hotel had an unexpected number of guests because of the World Cup. Frankly, I found this difficult to understand. The World Cup is one of the largest sporting events in the world, and Hilton Dedham is one of the closest Hilton properties serving fans attending these events. How was there no planning for such a major event? More importantly, why was the room type that I specifically reserved and confirmed not held for us?

Instead of the King Bed room we paid for, we were offered a room with two separate beds on our honeymoon. We explained the situation and how important this was to us, but the front desk staff told us there was no manager available and that our options were either to accept the room, cancel the reservation, or find another hotel. After traveling across the country and arriving late at night, being told to “go somewhere else” was shocking and completely inconsistent with the level of service I expect from Hilton.

After waiting approximately 30 minutes, we finally accepted the room because we were exhausted. Unfortunately, the problems did not stop there.

Once we entered the room and started unpacking, we discovered that the air conditioning was not working properly. After nearly ten hours of travel and dealing with jet lag, the last thing we wanted was another issue. We had to gather our belongings again, return to the front desk, and explain the problem.

The staff eventually found another room, but it was on the opposite side of the hotel, requiring us to move all of our luggage once again. By this point, we were physically exhausted, frustrated, and deeply disappointed. What was supposed to be the first night of our honeymoon had turned into a stressful series of problems.

The second room had working air conditioning, but the unit was so loud that neither of us could sleep. Every time it ran, it produced excessive noise, making it nearly impossible to rest. We ended up awake until around 3:00 AM. To make matters worse, we also discovered that the sink in the room was cracked, raising even more concerns about the overall condition and maintenance of the property.

What makes this even more frustrating is that this happened just last night, and we still have two more nights remaining in our stay. As of the time of writing this review, nobody from hotel management has reached out to us, offered an upgrade, attempted to move us into the King Bed room that we originally reserved, or provided any meaningful resolution. The issue is still ongoing.

The most disappointing part of this experience is that none of these issues should have happened. The room type we reserved was not honored despite confirmation. We were initially assigned a room with a malfunctioning air conditioner. We had to move rooms in the middle of the night. The replacement room had a noisy HVAC system and a damaged sink. And throughout all of this, no meaningful solution, accommodation, or compensation has been offered.

This trip was supposed to be a special honeymoon memory for my wife and me. Instead, our first night was filled with frustration, exhaustion, and disappointment. We chose Hilton because of its reputation and paid a premium rate expecting quality accommodations and reliable service. Unfortunately, this stay has fallen far below those expectations.

I hope Hilton management reviews this experience seriously and contacts us as soon as possible while we are still guests at the property. At a minimum, I believe some form of compensation or reimbursement is warranted given the number of service failures we have experienced. Most importantly, I hope future guests do not have to go through what we did on what should have been one of the happiest occasions of our lives.

Management may contact me directly for additional details regarding this stay:

Email: mohammadalbdrany@gmail.com

Place is thilthy! Half the rooms air conditioners did not work. Food sucked! Staff was less than helpful!

It was clean and in a great location

Rien