Best Western Orlando Gateway Hotel

Hotels
•
Best Western
7.6 (9441 reviews)
7299 Universal Boulevard , Orlando , US
+1 407-351-5009

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location close to Universal and parks
Friendly and helpful staff (multiple mentions)
Good value / budget-friendly
Free shuttle and ample parking
Pool and other onsite amenities (charger, hot tub)
Cons:
Frequent cleanliness problems (dirty rooms, odors, inconsistent housekeeping)
Room condition issues (old rooms, noisy or ineffective A/C, shower/no hot water, broken fixtures)
Shared pool concerns and some broken amenity features (hot tub jets)
Inconsistent breakfast experience and reports of unfriendly breakfast staff
Occasional policy or guest-service failures (pet policy confusion, delayed refunds)

Categories

Cleanliness
4.5
Multiple reviews report dirty rooms, bad odors, stained sheets, inconsistent housekeeping and missing replenishments; cleanliness is a notable weakness.
Service
9.2
Frequently praised — staff described as very kind, helpful and specifically named for good service (e.g., Luciana); isolated complaints about rude breakfast staff exist but overall service sentiment is strong.
Location
9.4
Repeatedly highlighted as a major positive: very close to Universal and other attractions, convenient and well-located for park visits.
Room Quality
5.2
Several guests cite old rooms, noisy or ineffective A/C, broken bathroom fixtures, lack of hot water and general wear — room condition is below average.
Amenities
8
Amenities commonly mentioned (pool, shuttle, parking, charger, hot tub) are useful; some issues noted (shared pool, broken hot tub jets) but overall amenities add value.
Value for Money
9.3
Many reviewers call this a good budget option or note excellent cost-benefit; value perception is high despite some service/room shortcomings.
Food and Beverage
7.2
Mixed feedback: some praise the breakfast, others note expensive on-site restaurant and unfriendly breakfast staff — overall slightly above average but inconsistent.
Overall Experience
8
Despite recurring cleanliness and room issues, strong location, helpful staff and good value lead to a generally positive overall experience for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location and Shuttle Service
Situated in Orlando, Florida, the hotel offers complimentary shuttle transportation to popular attractions like SeaWorld and Universal Studios Orlando, making exploring the city a breeze.

Relaxation and Recreation
Guests can unwind at the outdoor heated pool and 2 hot tubs, perfect for a relaxing day under the sun. For fitness enthusiasts, the hotel provides a state-of-the-art gym and a basketball court for some friendly competition.

Dining Options for Every Craving
Indulge in delicious meals at Sharky & Jack’s Restaurant, serving up traditional American cuisine and a full-service bar. For a quick bite, Shades Deli offers a variety of options for all meals, from sandwiches to pastries.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Best Western Orlando Gateway now!

Important information:

Please note that a buffet breakfast is available for USD 13.99 per person per night. Please note that hotel parking is not equipped for large trucks or trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 9441 reviews
Cleanliness: 4.5
Service: 9.2
Location: 9.4
Room Quality: 5.2
Amenities: 8
Value for Money: 9.3
Food and Beverage: 7.2
Overall Experience: 8
M
Matthew • couple • au
6
2026-10-31 • via Nuitee
A
Anna Carolina • couple • br
6
Boa localização
Pros:

Localização

Cons:

Quarto muito velho. Tomadas e chuveiro péssimo

2026-10-31 • via Nuitee
R
Rachel • couple • us
10
Fantastic
Pros:

Very clean and close by everything offers free shuttle

2026-10-30 • via Nuitee
A
Alarcon • couple • us
10
Exelente custo benefício
Pros:

O atendimento da Luciana foi incrível

Cons:

Bem comodo o quarto e localização

2026-10-30 • via Nuitee
G
Gusthavo • solo_traveller • br
8
Pros:

Localização

Cons:

Água do chuveiro demora muito pra esquentar

2026-10-30 • via Nuitee
J
Jérémy • family_with_children • mq
4
Pros:

La proximité, l'emplacement

Cons:

Salle de bain très mauvaise, l'eau chaude compliqué, on entend le voisin

2026-10-30 • via Nuitee
C
Caldera • family_with_children • us
10
2026-10-30 • via Nuitee
R
Romina Victoria • solo_traveller • ar
8
Pros:

Cercania al universal
Px accesibles

2026-10-30 • via Nuitee
C
Cibele • couple • us
5
2026-10-30 • via Nuitee
K
Kayleigh • couple • us
1
Pros:

horrible experience still waiting on my refund

2026-10-30 • via Nuitee
M
Michelle • couple • us
7
Nice & quite stay.
Pros:

The breakfast was great!
Good pricing.
The only drawback was the bathroom.
The bathroom rack was falling apart.

Cons:

Excellent customer service at the guest desk.

2026-10-29 • via Nuitee
W
Werner • couple • pe
6
Regular
Pros:

Que estaba limpio

Cons:

Comparten piscina y servicio de habitaciones es cada dos días y no te avisan ni está publicado, el personal del comedor no tiene trato te limitan todo y hablan mal de uno , la piscina es compartida no es propia del hotel por ende es peligrosa para los niños ya que es para dos hoteles distintos

2026-10-29 • via Nuitee
O
Ojeda • couple • ar
10
Excelente y funcional
Pros:

Si

Cons:

-

2026-10-29 • via Nuitee
S
Sarah • couple • jm
5
2026-10-28 • via Nuitee
S
Soraya • couple • us
8
Good location
Pros:

Good location

2026-10-28 • via Nuitee
A
Angel L • family_with_children • us
10
2026-10-28 • via Nuitee
F
flemming • family_with_children • aw
7
Pros:

The location is amazing and staff at frontdesk are very friendly

Cons:

Not one day they came to clean our room. We filled a form for cleaning day we delivered it, but unfortunately no body came.

2026-10-28 • via Nuitee
H
Henry • solo_traveller • pe
10
Ubicación genial
Pros:

La vista de la habitación fue genial

2026-10-27 • via Nuitee
J
Jennifer • family_with_children • us
1
Pros:

Nothing

Cons:

They said they were pet friendly when we booked we got there and they turned us away. My dog is a service dog.

2026-10-27 • via Nuitee
K
Kate • couple • us
5
Pros:

Staff were incredibly kind and helpful.

Cons:

A/c was loud and broken in one room. Another room the a/c was struggling to cool the room. One hot tub bubble jets broken.

2026-10-27 • via Nuitee