Nightelier Mermaid Waters

Hotels
8.5 (5359 reviews)
Cnr Markeri street & Sunshine Boulevard , Gold Coast , au
+61 7 5572 2500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Comfortable rooms
Cons:
Soft mattress
Inconsistent service at night
Breakfast options limited

Categories

Cleanliness
9.08
The hotel is very clean with exceptional upkeep.
Service
9.05
Customer service was amazing, with staff being friendly and helpful.
Location
9.09
Great location in Mermaid Waters, close to beach and shopping.
Room Quality
8.04
Big room, comfortable bed, but some mentioned a soft mattress.
Amenities
8.07
Good amenities, including a pool area and restaurant, although some aspects could improve.
Value for Money
8.03
Very good value considering the amenities and location.
Food and Beverage
8.08
Generally good food quality, though some meals did not meet expectations.
Overall Experience
8.55
An overall enjoyable experience with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.

Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.

Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 5359 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.55
D
Daniel • couple • au
8
Nice,clean and comfy! Reception staff and manger were amazing!!
Pros:

Clean and tidy, comfy bed!

Cons:

Breakfast was ok but almost everything was “warm”

2026-07-25 • via Nuitee
T
Timothy • extended_group • au
10
Will definitely stay here again
Pros:

Great facilities, clean and quiet. Excellent food

Cons:

Visually the scrambled eggs at breakfast looked a bit weird 😂😂

2026-07-25 • via Nuitee
L
Lynn • couple • au
9
enjoyed it. Would return but would like to know security is beefed up.
Pros:

Clean Bath & Hotel room. Easy access, heaps of car spaces, felt the car was safe. Well lit outdoors for evening arrival. Tea and coffee provided

Cons:

Foyers could have been cleaner, rear door left open permanently and leaves blowing in, not great security, anyone could walk in. Walked in at 5.30 am morning of world cup and no one appeared at front desk and did not need our card to get in. Anyone would easily access this hotel at night. I wouldn't stay here by myself unless I had a door jam alarm. Not enough coffee pods provided, although we could have asked for more. Mattress protectors are cheap and nasty and cause the bottom sheet to slip off. Fitted sheets would be better as well as better mattress protectors. Towels were average

2026-07-24 • via Nuitee
K
Kit • family_with_children • au
10
2026-07-23 • via Nuitee
R
Robyn • couple • au
10
We have stayed here before, location is excellent.✅
Pros:

Excellent location ✅

Cons:

Shower water pressure needs sorting out 🤷🏼‍♀️

2026-07-23 • via Nuitee
T
Tony • couple • au
9
2026-07-23 • via Nuitee
A
Alison • couple • au
8
Very happy would definitely stay again
Pros:

I liked everything about this place and would definitely stay again . Didn’t have to go looking for a restaurant for dinner or breakfast it was all in the one place

Cons:

Maybe car park undercover

2026-07-22 • via Nuitee
C
CHIAHUI • family_with_children • tw
9
2026-07-22 • via Nuitee
D
David • solo_traveller • au
3
Emergency accomodation after messed up booking elsewhere. Eventually In a working room No real expec
Pros:

Second room had a soft bed and the electricity worked.

Cons:

The hotel agreed to refund 2 nights unused accomodation out of 3. Booking.com has not refunded this nor communicated for 5 days.

2026-07-22 • via Nuitee
M
Maurice • solo_traveller • au
10
Pros:

Excellent location . Very friendly staff great food. Great value for money. Close to every thing we needed

2026-07-22 • via Nuitee
I
Ivy • family_with_children • au
9
Excellent
Pros:

The buffet breakfast with our stay is amazing. No rush going outside instead relaxing morning. The transport through bus however were limited after 5pm.

Cons:

Bus transport is harder after 5pm especially after going through theme parks , no bus running in front of the hotel however the mall is close to get a taxi

2026-07-21 • via Nuitee
L
Lydia • couple • gb
6
Pros:

Staff were friendly and the location was good, easy to find with secure car park and room was spacious.

Cons:

Cleanliness didn’t feel up to scratch, cups in the room and crockery at breakfast were dirty, towels were very stained.

2026-07-21 • via Nuitee
D
Donna • family_with_children • au
8
Really good I would stay again
Pros:

Breakfast was great

Cons:

Bed was too soft and shower bit slippery and not powerful enough

2026-07-21 • via Nuitee
S
Sue • couple • au
10
2026-07-21 • via Nuitee
J
Jerocho • solo_traveller • au
5
It was okay.
Pros:

- Spacious room.
- Bar and restaurant adjacent
- Breakfast buffet
- Free drink coupons

Cons:

- There were no shaving kit
- I can't cast my screen to the TV, so I'm forced to watch regular TV programming or watch from my laptop
- The "Plus" wifi is crappy, "Guest" wifi is better but not quite

2026-07-21 • via Nuitee
B
Barrett • solo_traveller • au
8
Pros:

The hospitality The choice of room service or eat next door. The breakfast The atmosphere and the locals.

Cons:

I didn't like the fact that I couldn't stay longer. I'll book to stay longer next time.

2026-07-20 • via Nuitee
C
Christine • couple • au
8
Good breakfast and stay.
Pros:

The breakfast was great but gets very busy at times. The food was very good and value for money.

Cons:

The location is quiet and a little out of the way from the beach

2026-07-20 • via Nuitee
S
Susan • couple • au
7
Pros:

Position , cleanliness & friendliness of staff

Cons:

The breakfast buffet was chaotic. Feel more staff were needed at each station to keep it orderly

2026-07-20 • via Nuitee
T
Thomas • solo_traveller • au
9
2026-07-20 • via Nuitee
D
Damian • solo_traveller • au
10
Pros:

Everytime we go here its good

2026-07-19 • via Nuitee