Nightelier Mermaid Waters

Hotels
8.5 (5475 reviews)
Cnr Markeri street & Sunshine Boulevard , Gold Coast , AU
+61 7 5572 2500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Comfortable rooms
Cons:
Soft mattress
Inconsistent service at night
Breakfast options limited

Categories

Cleanliness
9.08
The hotel is very clean with exceptional upkeep.
Service
9.05
Customer service was amazing, with staff being friendly and helpful.
Location
9.09
Great location in Mermaid Waters, close to beach and shopping.
Room Quality
8.04
Big room, comfortable bed, but some mentioned a soft mattress.
Amenities
8.07
Good amenities, including a pool area and restaurant, although some aspects could improve.
Value for Money
8.03
Very good value considering the amenities and location.
Food and Beverage
8.08
Generally good food quality, though some meals did not meet expectations.
Overall Experience
8.55
An overall enjoyable experience with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.

Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.

Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Location

Guest Reviews

8.5
Based on 5475 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.55
A
Alainnah • couple • nz
9
2026-10-31 • via Nuitee
J
Jan • extended_group • au
10
Pros:

Stayed in a lovely room. Staff were friendly and courteous. Will definitely stay again on my next trip.

2026-10-31 • via Nuitee
T
Tiffany Rowlands & Adam • couple • au
10
Loved my stay 5 stars 🩷
Pros:

Breakfast , pool & staff all very friendly

Cons:

Shower, run around shower to get wet lol

2026-10-31 • via Nuitee
T
Tiffany Rowlands & Adam • couple • au
10
Great Place with Everything in one place
Pros:

Lovely stay & lovely Staff I will ba back

Cons:

Shower pressure but other than that Excellent stay

2026-10-31 • via Nuitee
N
Nina • extended_group • fi
10
2026-10-30 • via Nuitee
C
Chris • couple • au
8
the staff were excellent very friendly
Pros:

the room was clean the bed was comfortable the facilities were great

Cons:

the meals

2026-10-30 • via Nuitee
I
Ian • couple • au
10
Pros:

Good location in close proximity to Surfers Paradise. Good facilities within venue.

Cons:

Nothing.

2026-10-30 • via Nuitee
A
Aleisha • couple • au
7
Would stay again
Pros:

Location, friendly staff free parking. Breakfast was awesome also

Cons:

Shower was terrible.

2026-10-29 • via Nuitee
S
Shouvik • family_with_children • in
9
2026-10-29 • via Nuitee
S
Sarah • couple • au
9
2026-10-28 • via Nuitee
A
Andrew • solo_traveller • au
8
Will definitely stay again. While the location was a little removed, that meant it was quiet.
Pros:

Staff was super helpful.

2026-10-27 • via Nuitee
J
julie • couple • au
8
Great location but also quiet
Pros:

Breakfast was good

Cons:

The eggs

2026-10-26 • via Nuitee
S
Sharni • couple • nz
10
Will definitely be back
Pros:

Have stayed here twice now, the beds are so comfy and the breakfast is such a good option.

Cons:

Nothing

2026-10-26 • via Nuitee
L
Leila • couple • au
10
Pros:

Welcoming reception on arrival, large well appointed room with king bed, delicious breakfast, efficient and great service from restaurant staff at breakfast and dinner. We will come again.

2026-10-25 • via Nuitee
T
teresa • couple • au
9
2026-10-25 • via Nuitee
J
Joana • extended_group • au
10
2026-10-24 • via Nuitee
D
damian Peace • solo_traveller • au
9
Pros:

Location

Cons:

Nothing was wrong

2026-10-23 • via Nuitee
M
Michelle • couple • au
10
Fun affordable friendly
Pros:

Everything

Cons:

Nothing

2026-10-23 • via Nuitee
A
Ann • couple • nz
8
2026-10-22 • via Nuitee
J
Jean • couple • au
6
Great location
Pros:

We find the beds too soft and unsupportive hence the reason we now ask for twin beds. The room is quite large and comfortable and provides a separate sitting area.

Cons:

For us the beds are too soft, we stayed on ground floor last visit and it was extremely noisy. The breakfast also is slowly declining with most foods only luke warm. Also seems to be less staff as common areas are looking a little tired.

2026-10-21 • via Nuitee