Nightelier Mermaid Waters

Hotels
8.5 (5475 reviews)
Cnr Markeri street & Sunshine Boulevard , Gold Coast , AU
+61 7 5572 2500

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Comfortable rooms
Cons:
Soft mattress
Inconsistent service at night
Breakfast options limited

Categories

Cleanliness
9.08
The hotel is very clean with exceptional upkeep.
Service
9.05
Customer service was amazing, with staff being friendly and helpful.
Location
9.09
Great location in Mermaid Waters, close to beach and shopping.
Room Quality
8.04
Big room, comfortable bed, but some mentioned a soft mattress.
Amenities
8.07
Good amenities, including a pool area and restaurant, although some aspects could improve.
Value for Money
8.03
Very good value considering the amenities and location.
Food and Beverage
8.08
Generally good food quality, though some meals did not meet expectations.
Overall Experience
8.55
An overall enjoyable experience with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.

Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.

Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Location

Guest Reviews

8.5
Based on 5475 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.55
M
Melissa • family_with_children • au
9
Pros:

Easy to book, great pool, close to food options

Cons:

A little noisy at times

2026-09-19 • via Nuitee
R
Ricky • couple • au
10
2026-09-19 • via Nuitee
M
Miriama • family_with_children • au
10
We only stayed there for one night but it was lovely. Great hotel and excellent service. Keep up the great work Nighteli
Pros:

I had a group of 10 people and everyone had a great time. Everything was great. Could not have been better. Location was good. Staff were wonderful and helpful. Beds were very comfortable. Rooms were clean. Food was great, buffet breakfast was very nice. everything was so nice. Worth the money..
Would stay there again…10/10.

Cons:

The only negative thing was there were a few people arguing so loudly down the corridor late at night, a lot of swearing and yelling but otherwise everything else was great.

2026-09-19 • via Nuitee
G
gillian-faith • extended_group • ca
7
Pros:

Comfy beds in the room and a good breakfast. Washers and dryers worked well, detergent was free at the front desk.

Cons:

Shower took forever to heat up and was impossible to regulate the temperature.

2026-09-18 • via Nuitee
V
Vaibhav • couple • au
9
2026-09-18 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

Staff were wonderful, food was amazing, beds were super comfy!

Cons:

Nothing... we had an amazing stay

2026-09-18 • via Nuitee
V
Vadim • family_with_children • au
9
2026-09-17 • via Nuitee
W
Warrun • couple • au
9
Easy, painless experience
Pros:

Great value for money

2026-09-16 • via Nuitee
K
Kath • solo_traveller • au
9
Pros:

Nice big find, good selection of choices for breakfast that was included

2026-09-16 • via Nuitee
N
Nguyen • family_with_children • au
9
It was definitely a very relaxing and comfortable stay with free breakfast.
Pros:

The staff were very welcoming and attentive. The room was very spacious and has everything you need for a hotel room. We even received complimentary water and coffee capsules to use with a coffee machine which was definitely a bonus. We had plenty of towels and were able to have a refresh everyday. The TV was easy to use and placed in a nice spot for us to lay in bed and watch our shows. The shampoo/soaps provided smelt divine! I thoroughly enjoyed using the toiletries provided in the bathroom. Very clean and tidy room and the location is very central to shopping centres and parks, and also nearby beaches. Easy to drive around and locate as well!

Cons:

Even though the beds were nice, they were a bit too soft for my liking. there was a laundry room available to use but I didn't quite like the fact we had to pay to use the washing machine and dryer. The gym was quite small and seemed like it didn't have any ventilation so the gym had a very strong rubber/leather smell.

2026-09-15 • via Nuitee
K
karen • extended_group • au
8
You can stay at this hotel and everything that you need is here - accommodation, meals, drinks, pool
Pros:

One-stop accommodation. Meals and drinks onsite.

Cons:

The breakfast is always the same.
The bistro menu is always the same.

2026-09-15 • via Nuitee
T
Todd • solo_traveller • au
10
Only stayed for 1 night and got a good nights sleep as it was nice and quiet in the room I had.
Pros:

Quick and easy check in and out. Great room; comp coffee and water a plus.

Cons:

Not keen on the $200 security deposit (as a single guest) but do understand this as it appears you have big groups for celebratory functions who I am sure at times can be beligerent. I did get my $200 back within 3 days of my stay. Thank you

2026-09-15 • via Nuitee
G
Grant • solo_traveller • au
8
2026-09-13 • via Nuitee
S
Simone • couple • au
9
2026-09-13 • via Nuitee
K
Karen • solo_traveller • au
8
Pros:

Great Motel and Complex. Staff were fantastic and helpful. Reception, Bar and Restaurant staff were terrific. Complimentary buffet breakfast was very good.

Cons:

The Beds were TOO SOFT...almost hammock like, soft and supportless.
Sadly, that's the type they carry...
Both myself n GF woke up sore. Not a good sleep

2026-09-13 • via Nuitee
A
Antony • couple • au
10
Amazing stay we will definitely be back again.
Pros:

Amazing friendly very helpful staff. The rooms and all public area were very clean and well equipped with lots of little extras.

2026-09-13 • via Nuitee
B
Barnard • solo_traveller • au
10
2026-09-13 • via Nuitee
P
Philippa • solo_traveller • au
10
2026-09-13 • via Nuitee
B
Berube-Logan • couple • au
8
Pros:

Affordable clean

Cons:

My 2 pillows were really big and it was hard to sleep on just one even

2026-09-12 • via Nuitee
W
Whiizz • solo_traveller • au
8
Pros:

Free Parking behind is amazing, will stay here again for just that in itself

2026-09-12 • via Nuitee