Quality Inn & Suites Sevierville - Pigeon Forge

Hotels
•
Quality Inn
7 (1676 reviews)
860 Winfield Dunn Parkway , Sevierville , us
+1 865-366-5936

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good breakfast
Polite staff
Spacious rooms
Cons:
Room cleanliness issues
High pet fee
Inadequate heating

Categories

Cleanliness
5.14
Multiple reviews indicated that rooms were dirty and needed cleaning.
Service
7.61
While staff interaction was limited, those mentioned were polite.
Location
7.15
Overall satisfactory location for a hotel but not mentioned positively or negatively.
Room Quality
6.1
Rooms had issues such as gaps in doors and inadequate heating.
Amenities
7.13
Amenities like breakfast and pools were decent, but experience was mixed.
Value for Money
8.09
Generally perceived as fair value, but complaints about fees.
Food and Beverage
8.14
Fabulous breakfast with a wide selection of items.
Overall Experience
6.61
Experience was average with significant ups and downs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:19

Property Description

Convenient Location near Popular Attractions

The Quality Inn & Suites River Suites is ideally situated minutes away from the Sevierville Events Center, Great Smoky Mountains National Park, and various entertainment venues like Dollywood and Dixie Stampede.

Relaxing Amenities for Every Guest

Guests can start their day with a complimentary deluxe continental breakfast and unwind in the landscaped outdoor pool with waterfalls. For those seeking relaxation, there is also an indoor heated pool and a large hot tub available.

Comfortable Accommodations with Mountain Views

The non-smoking guest rooms at this Sevierville hotel offer a range of amenities including refrigerators, cable TV with free HBO, and the option for private balconies or terraces with stunning mountain views. Upgrade to a suite for extra luxuries like fireplaces and hot tubs.

Book your stay at the Quality Inn & Suites River Suites for a memorable experience in Sevierville, TN!

Important information:

When traveling with pets, please note that an extra charge of $35 for each pet per night applies.Please note a maximum of 1 pet is permitted per room Please note that the property can only allow pets with a maximum weight of 25 poundsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 1676 reviews
Cleanliness: 5.14
Service: 7.61
Location: 7.15
Room Quality: 6.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 6.61
D
Deborah • family_with_children • us
5
Pros:

Breakfast. Attentive staff. Location.

Cons:

Carpet in the rooms, wall-to-wall-gross.

2026-07-25 • via Nuitee
S
Scott • solo_traveller • us
7
2026-07-24 • via Nuitee
L
LeeAnn • family_with_children • us
9
2026-07-20 • via Nuitee
J
Jesse • family_with_children • us
3
Pros:

The pool

Cons:

The place was just overall dirty and gross

2026-07-20 • via Nuitee
C
Crissa • family_with_children • us
10
2026-07-17 • via Nuitee
S
Stacy • extended_group • us
8
Cons:

2 beds were hard

2026-07-13 • via Nuitee
R
Rachel • extended_group • us
5
Ok
Pros:

Had a place to sleep

Cons:

Fleas in room
Privacy curtain fell in front window

2026-07-10 • via Nuitee
P
Priyaa • family_with_children • us
9
Pros:

Rooms were clean. Breakfast was good. Value for money except that laundry services were not available during our stay

2026-07-09 • via Nuitee
S
Samantha • family_with_children • us
8
We spent most of our time out of the room, but for the price and location it wasn’t a bad stay! The staff were kind, and
Pros:

the room was so spacious and we loved that for our big family. We also loved that the beds were away from the window and front of the room, super dark in the mornings! We loved having an indoor and outdoor pool too.

Cons:

The carpet was a little outdated. The dining chair in the room had stains on it. The shower had someone’s hair in it. Breakfast was slim. The doors to the room had holes almost like the wood had rotted in spots.

2026-07-07 • via Nuitee
A
Amy • family_with_children • us
10
Very nice friendly staff good breakfast
Pros:

Clean

2026-07-06 • via Nuitee
P
Patrick • family_with_children • us
10
2026-07-06 • via Nuitee
Z
Zachary • family_with_children • us
3
Do not recommend this hotel.
Pros:

The pool.

Cons:

Half of the outlets didn’t work and my medical son is required to be on humidity and none of the outlets by the beds worked, the fridge took a whole 24 hours to get cold , bathroom cabinet was broke, bath tub railing was ripped off and had holes in it. Carpet was very dirty my son had dirty knees from crawling around on it. Do not recommend this place.

2026-07-06 • via Nuitee
P
Pineda • solo_traveller • us
5
Pros:

Las piscinas de adentro

Cons:

Que las piscinas están un poco sucias y no estaba encendida

2026-07-06 • via Nuitee
W
Woelkers • family_with_children • us
7
2026-07-05 • via Nuitee
J
James • extended_group • us
3
It was the worst stay ever
Pros:

Nothing

Cons:

Cock roaches, air conditioner didn’t work properly, sheets wet, tiles falling from bathroom ceiling, carpet was sticky, paint on inside and outside was awful

2026-07-04 • via Nuitee
B
Bryan • family_with_children • us
7
2026-07-02 • via Nuitee
D
Denise • family_with_children • us
1
We ended up taking the hit and staying at a different hotel that evening.
Pros:

It has a decent location for being close to restaurants and activities.

Cons:

I would not recommend it for families with children. My son refused to sleep near the window as he was concerned with the front door being able to move while locked. We also found a crack in the sink like someone had dropped something in it and spider-webbed the glass. There was also a bug's shell or something that looked like it attached to a pillow on the bed. Attendant was aggressive when questioning why I was checking back out the same evening I checked in.

2026-07-01 • via Nuitee
F
Felicia • family_with_children • us
5
Cons:

Bugs and tub peeing

2026-06-29 • via Nuitee
T
Tamra • solo_traveller • us
5
Pros:

The price and the pools

Cons:

Beds were very hard, had a baby toilet, phone in the room didn't work asked for it to be fixed many time'sbut never was, breakfast meats could have been cooked fully, asked for a fan but never received one. Stayed 6 night's...

2026-06-29 • via Nuitee
A
Amanda • family_with_children • us
1
2026-06-29 • via Nuitee