Quality Inn & Suites Sevierville - Pigeon Forge

Hotels
•
Quality Inn
7 (1699 reviews)
860 Winfield Dunn Parkway , Sevierville , US
+1 865-366-5936

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good breakfast
Polite staff
Spacious rooms
Cons:
Room cleanliness issues
High pet fee
Inadequate heating

Categories

Cleanliness
5.14
Multiple reviews indicated that rooms were dirty and needed cleaning.
Service
7.61
While staff interaction was limited, those mentioned were polite.
Location
7.15
Overall satisfactory location for a hotel but not mentioned positively or negatively.
Room Quality
6.1
Rooms had issues such as gaps in doors and inadequate heating.
Amenities
7.13
Amenities like breakfast and pools were decent, but experience was mixed.
Value for Money
8.09
Generally perceived as fair value, but complaints about fees.
Food and Beverage
8.14
Fabulous breakfast with a wide selection of items.
Overall Experience
6.61
Experience was average with significant ups and downs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:19

Property Description

Convenient Location near Popular Attractions

The Quality Inn & Suites River Suites is ideally situated minutes away from the Sevierville Events Center, Great Smoky Mountains National Park, and various entertainment venues like Dollywood and Dixie Stampede.

Relaxing Amenities for Every Guest

Guests can start their day with a complimentary deluxe continental breakfast and unwind in the landscaped outdoor pool with waterfalls. For those seeking relaxation, there is also an indoor heated pool and a large hot tub available.

Comfortable Accommodations with Mountain Views

The non-smoking guest rooms at this Sevierville hotel offer a range of amenities including refrigerators, cable TV with free HBO, and the option for private balconies or terraces with stunning mountain views. Upgrade to a suite for extra luxuries like fireplaces and hot tubs.

Book your stay at the Quality Inn & Suites River Suites for a memorable experience in Sevierville, TN!

Important information:

When traveling with pets, please note that an extra charge of $35 for each pet per night applies.Please note a maximum of 1 pet is permitted per room Please note that the property can only allow pets with a maximum weight of 25 poundsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 1699 reviews
Cleanliness: 5.14
Service: 7.61
Location: 7.15
Room Quality: 6.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 6.61
L
Lett • solo_traveller • us
3
Pros:

Proximity to town.

Cons:

The beds are terrible super hard and uncomfortable and overall the rooms were not clean.

2026-09-19 • via Nuitee
B
Bernadette • solo_traveller • us
5
Do/be better!!
Pros:

Nothing was outstanding.

Cons:

Poor breakfast. Smelly outside elevator. Pedestrian walkway was blocked by a trailer and truck. Staff seemed to be "spying" on everyone. Breakfast room attendant was continually talking on phone and not replenishing breakfast items or doing any cleaning.

2026-09-18 • via Nuitee
L
Lauren • solo_traveller • us
7
2026-09-18 • via Nuitee
J
Jimmy • solo_traveller • us
8
2026-09-16 • via Nuitee
L
Lisa • couple • us
7
Comfortable, nice, well located.
Pros:

Location

Cons:

Old

2026-09-14 • via Nuitee
L
Lisa • couple • us
7
Nice, comfortable, and well placed.
Pros:

Location

Cons:

A little old

2026-09-14 • via Nuitee
L
Lisa • family_with_children • us
8
Nice, comfortable, and well placed.
Pros:

Location

Cons:

Little old looking

2026-09-14 • via Nuitee
J
Jacqueline • family_with_children • us
4
Was just ok.
Pros:

Location was good

Cons:

It was just poor quality. Very run down

2026-09-13 • via Nuitee
S
Sue • couple • us
7
Cheap price - you get what you pay for
Pros:

The breakfast was fantastic! The property was close enough to the attractions without being so congested.

Cons:

The mattress on the king size bed was rather worn. Did not sleep very well because of that. The property could use a good renovation.

2026-09-10 • via Nuitee
J
Jones • couple • us
1
Burn room down start over
Pros:

NOTHING

Cons:

Roaches, black mold, hole in bathroom wall with toliet paper shoved in it, blood on curtains, they allow lots of locals, carpet filthy, sink stopped up and rusty, poop was smear. on bathroom door I can go on and on charged for service animal

2026-09-10 • via Nuitee
S
Sparks • couple • us
2
It was very disappointing!
Pros:

The indoor pool

Cons:

There was no tv for 2 nights in our bedroom. The beds were hard and hurt. There was something really wet on the carpet under one of the beds. Housekeeping never touched a bed the whole 3 days. The shower had what looked like gray paint splashed in it. The evening shift front desk supposedly left a note for dayshift for 2 nights for the TV but dayshift said they never saw it. The nightshift front desk clerk supposedly texted the manager on the second night but they never responded. We were told we'd get a partial refund but have only gotten the run around from quality inn and suites and booking.com

2026-09-08 • via Nuitee
T
Tracy • couple • us
10
2026-09-08 • via Nuitee
D
Deborah • family_with_children • us
7
I would like to hear from you all about the room I booked and had to cancel
Pros:

Super nice staff

Cons:

We couldn’t get sheets for the roll out bed the first night

2026-09-08 • via Nuitee
S
Santos • extended_group • us
6
Convenient
Pros:

Spacious

Cons:

Ac did not cool off the whole room

2026-09-08 • via Nuitee
G
Gerardo • extended_group • us
8
Like I said, very clean and quiet and not too far away from pigeon Forge and any activities definitely will stay there a
Pros:

It was very clean from the start and easy to work with the staff

Cons:

Very quiet and clean

2026-09-08 • via Nuitee
R
Rodney • solo_traveller • us
9
2026-09-07 • via Nuitee
S
Samantha • couple • us
1
All around awful experience
2026-09-06 • via Nuitee
T
Tiffani • couple • us
4
Ok never again !!!
Pros:

It was near target

Cons:

The a.c.leaked all over the carpet and floor smelled moldy and the sink run non stop so did the toilet

2026-08-24 • via Nuitee
D
Dale • couple • us
3
2026-08-24 • via Nuitee
P
Pamela • solo_traveller • us
5
We had a place to sleep and go to the restroom, and the TV worked but I wouldn’t recommend this place.
Pros:

The people were friendly

Cons:

The indoor pool and hot tub was sketchy, dirty and needed attention.
Our Room had a cracked sink and it had an odor that was terrible, the tub dripped and wouldn’t stop.
The fan in the toilet and shower room was broken.

2026-08-22 • via Nuitee