Holiday Inn Express - Temuco by IHG

Hotels
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Holiday Inn Express
8.9 (2677 reviews)
Avenida Rudecindo Ortega 1800 , Temuco , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good breakfast variety
Cons:
Noise issues in some rooms
Limited food options at dinner
Further from the city center

Categories

Cleanliness
9.3
Overall reviews indicate a clean environment, with little to no negative mentions.
Service
9.3
Positive feedback on the staff's friendliness and attentiveness.
Location
8.3
Some reviews point to the hotel's location being on the outskirts, but it's generally accessible.
Room Quality
8.8
Generally comfortable rooms, but some comments mention noise issues from adjacent rooms.
Amenities
8.8
Amenities like the pool and breakfast received positive remarks; however, some amenities were missing.
Value for Money
9.2
The overall value is seen as satisfactory given the services and amenities provided.
Food and Beverage
8.3
Mixed reviews on food quality; breakfast was noted as good, but some items could improve.
Overall Experience
9.2
Overall sentiment reflects satisfaction with the stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:47

Property Description

Modern Comfort and Convenience
Experience modern comfort and convenience at Holiday Inn Express Temuco, just 3.5 km from downtown. Enjoy free WiFi, cable TV, and amenities like a gym and pool (availability subject to pandemic situation).

Delicious Dining Options
Indulge in a complimentary buffet breakfast each morning, featuring a variety of dishes, sandwiches, desserts, and drinks at the Innporio cafeteria. Plus, prepare your own coffee in the comfort of your room.

Convenient Location
Conveniently situated near Highway 5, with Araucania Airport just 29.8 km away. Book your stay now and enjoy a relaxing and enjoyable experience at Holiday Inn Express Temuco.

Important information:

Upon check inn, all Guest will be asked for a valid credit card as a guarantee.

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

Due to government regulations, there is a maximum capacity of people simultaneously in the breakfast area, so guests must book a time slot for breakfast at the front desk upon arrival. In addition, there are specific service protocols that must be carried out.

In light of COVID-19 and for precautionary measures, the swimming pool is open with time and people restriction, with prior reservation in the front desk.

The pool and jacuzzi will be out of service until February 28th.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.9
Based on 2677 reviews
Cleanliness: 9.3
Service: 9.3
Location: 8.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 9.2
Food and Beverage: 8.3
Overall Experience: 9.2
M
Maria Florencia • family_with_children • ar
10
2026-07-11 • via Nuitee
K
Katherine • solo_traveller • cl
9
Pros:

Las instalaciones, comodidad y amabilidad del personal.

2026-07-09 • via Nuitee
A
Alexis • couple • cl
7
2026-07-08 • via Nuitee
J
Joaquin • solo_traveller • cl
10
Pros:

Se me quedo la insulina y me llamaron pronto y la guardaron refrigerada.

2026-07-06 • via Nuitee
J
Julia • couple • cl
6
Pros:

la comodidad de las habitaciones, grandes, limpias y una tele bien grande,y buena calefaccion.

Cons:

El desayuno, no lo encontre muy bueno. Poderia ser mejor. Sabado fuimos desayunar a las 9 y faltaban productos y se demoraran para reponer

2026-07-06 • via Nuitee
B
Brian Anthony • solo_traveller • cl
10
Pros:

Excelentes instalaciones

2026-07-06 • via Nuitee
K
Katia • couple • cl
8
Pequeño excelente hotel, muy buena relación precio/calidad
Pros:

muy facil acceso, facil check in, buen desayuno, personal muy amable, .
hay dos camas amplias, dos almohadas cada una, sábanos de muy buena calidad, muy suaves.

Cons:

solo me faltó una almohada un poco menos voluminosa y que la ducha no fuera fija, sino tipo teléfono

2026-07-05 • via Nuitee
J
Juan pablo • family_with_children • cl
6
Cómodo, pudo ser mejor pero bien
Pros:

Las camas

Cons:

La ducha, ya que falló y tuvimos que llamar a la recepción para que la repararan

2026-07-05 • via Nuitee
M
marco • solo_traveller • cl
7
Pros:

La calefacción, estaba perfecta

Cons:

Uno de los días colapsó el desayuno, no dieron abasto, en alimentos y en personal, de manera que no tomamos desayuno ese día, siendo que llegue media hora antes del término.
El colchón de nuestra cama estaba muy usado.

2026-07-04 • via Nuitee
C
Claudia • solo_traveller • cl
5
Bien
Pros:

Habitacion comoda

Cons:

Ubicación, no hay room service

2026-07-04 • via Nuitee
S
Sebastian • solo_traveller • cl
9
2026-07-02 • via Nuitee
V
Viviano • solo_traveller • cl
10
2026-07-02 • via Nuitee
G
Guillermo • family_with_children • cl
10
2026-07-01 • via Nuitee
S
Sharon • solo_traveller • us
8
Fine short-term stay
Pros:

The property was good for a one night stay after arriving in Temuco. Breakfast was adequate and there was a grocery store right across the street.

2026-07-01 • via Nuitee
P
Pedro • couple • cl
8
Pros:

La atención del personal y el desayuno

Cons:

Subieron los precios de la comida, ya no hay fruta disponible y las toallas algo percudidas

2026-07-01 • via Nuitee
P
Paula • family_with_children • cl
10
Maravilloso
Pros:

Me encantó la habitación, buen tamaño y camas muy cómodas. Tenían una sala de juegos que me permitió estar con mis hijos cómodamente, además del desayuno buffet que estaba delicioso. Lo recomiendo

Cons:

Tal vez falta una piscina climatizada para disfrutar en invierno, ya que el hidromasaje está al aire libre y es difícil estar con niños.

2026-06-30 • via Nuitee
A
Anita Camila • solo_traveller • cl
5
Ideal solo para pareja, lugar pequeño
Pros:

Lugar pequeño, cuenta con una habitación, la otra opción para dormir esta en el comedor cama nido. Limpio, artefactos necesarios para pocos dias, no hay opción para secar ropa considerando que es un lugar de alta afluencia por termas, no cuenta con balcón para tendedero, departamento ideal solo para pareja.

Cons:

Trato formal mas no cordial. Persona encargada de las indicaciones no es muy amable, suele comunicarse con hostilidad. Sin embargo mantiene tono de formalidad. Poco cómodo para personas que llegan por vacaciones.

2026-06-30 • via Nuitee
C
Claudia • family_with_children • cl
9
Pros:

Los plaros de la cafeteria

Cons:

El desayuno

2026-06-30 • via Nuitee
Y
Yessica • solo_traveller • cl
10
Excelente
Pros:

Hotel precioso , cómodo, limpio y la atención de todo el personal increíble.

Cons:

Solo la tv que no tiene cable

2026-06-29 • via Nuitee
A
Antone • couple • us
10
Comfortable and the bed was amazing
Pros:

The room was really comfortable and have extra points that had a microwave in it

Cons:

The room and bed comfortable

2026-06-29 • via Nuitee