Best Western San Dimas Hotel & Suites

Hotels
•
Best Western
9 (586 reviews)
501 West Bonita Avenue , San Dimas , US
+1 909-592-0500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Delicious breakfast
Cons:
Cleanliness issues
Uncomfortable bed
Accessibility concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness issues, including stained furniture and cockroaches.
Service
9.8
Numerous comments highlight friendly, helpful, and professional staff.
Location
9.34
Guests appreciate the central location and nearby amenities.
Room Quality
8.79
Rooms were reported as spacious and comfortable, despite some issues.
Amenities
9.32
The pool area and breakfast options received praise.
Value for Money
8.78
Overall good value reflected in reviews discussing room rates for the experience.
Food and Beverage
9.33
Breakfast quality and variety were highlighted as strong points.
Overall Experience
8.8
Mixed reviews, but overall guests had a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:25

Property Description

Year-Round Outdoor Pool:
Take a refreshing dip in our year-round outdoor swimming pool, perfect for relaxation and fun under the sun.

Complimentary Reception:
Indulge in our complimentary evening reception offering a selection of beverages and light snacks, the ideal way to unwind after a day of exploring.

Convenient Amenities:
From free Wi-Fi and cooked-to-order breakfast to a business and fitness center, we provide everything you need for a comfortable stay.

Book now to experience the perfect blend of comfort and convenience at Best Western San Dimas Hotel & Suites.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 586 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 8.8
B
Bec • couple • us
10
Best hotel stay in years!
Pros:

This is seriously one of the best hotels we’ve ever been to. I would live there if I could excellent customer service, delicious continental, breakfast and lovely, clean rooms plus the pool and Jacuzzi were great.

Cons:

The only thing I can complain about is I wish my stay was longer

2026-09-19 • via Nuitee
M
Michael Sekulic • solo_traveller • us
4
Won't be back, disappointed.
Pros:

Pool was ok, room was horrible, cigarette burn on cover. next door was loud. front desk ok. good restaurants nearby. close to freeways.

Cons:

did not eat breakfast, room, shady area. use caution.

2026-09-10 • via Nuitee
N
Nicole • family_with_children • us
9
We plan to stay there again on our next trip. Worth it.
Pros:

The room was big and very clean. The hotel itself was quiet. The breakfast was delightful and the breakfast staff was professional and very friendly.

Cons:

We literally appreciated everything.

2026-09-07 • via Nuitee
C
Craig • solo_traveller • us
10
2026-09-06 • via Nuitee
R
Richard • solo_traveller • us
10
2026-09-03 • via Nuitee
E
Erica • family_with_children • us
10
It was ok
Pros:

Location is great

Cons:

Hotel was super busy a lot of noise

2026-08-30 • via Nuitee
W
W7026HBrandys • Family
2
What a dump
Pros:

Room not clean, bathroom door has water damage, bed is hard as a rock, pillows are small. It’s not that secure. I had someone (kids probably) pound on my door before 6am. Coffee maker and coffee, but no coffee cups.

2026-08-23 • via Tripadvisor
A
Arnold • family_with_children • us
3
Pros:

The staff

Cons:

No smart TVs you only go one breakfast choice

2026-08-17 • via Nuitee
C
cherie • solo_traveller • us
9
Hotel
Pros:

Excellent location
Large comfy rooms
Nice shower .

Cons:

Breakfast was just ok i think best western pluses have more to offerhotel

2026-08-06 • via Nuitee
K
Karl • solo_traveller • us
10
Great place to stay and unwind. Relax by the Pool and enjoy Chef to order Breakfast for the whole family!
Pros:

Everything. Clean rooms, great staff and the Chef to order Breakfasts are awesome!

2026-08-03 • via Nuitee
K
Karl • couple • us
10
Best of the Best
Pros:

Best Stay ever!

Cons:

Zero

2026-08-03 • via Nuitee
F
Francesca • couple • it
8
2026-07-22 • via Nuitee
F
Francesca • couple • it
8
2026-07-22 • via Nuitee
J
John K • couple • us
4
Not the best place to stay.
Pros:

The breakfast was very good, and the staff were very kind. The courtyard was very pretty.

Cons:

The bed was atrocious. I had to fight against rolling off my side. Both my husband and I received multiple spider bites over- night. I also killed one large spider in the bathroom.

2026-07-22 • via Nuitee
M
Mcpherson • solo_traveller • us
9
2026-07-21 • via Nuitee
J
John • couple • us
9
2026-07-20 • via Nuitee
C
Coleman • solo_traveller • us
9
Great place for my workers to recharge and get good rest while they worked in 100 degree days
Pros:

Felt like they cared about us

Cons:

No hassles and low stress clean room and grounds

2026-07-19 • via Nuitee
A
Amber • solo_traveller • us
7
2026-07-16 • via Nuitee
C
Coleman • extended_group • us
9
Enjoyable
Pros:

My guest were treated well and enjoyed a clean well air condition room with nice beds. The grounds and pool were well maintained and bit of a luxury feel making the value great.

Cons:

Nothing

2026-07-15 • via Nuitee
M
Mohammed • couple • us
1
Never again and don’t recommend for any one
Pros:

Just the location

Cons:

Its very uncomfortable
Lets start first at night you can’t sleep due to train super close and all noises in your house.
The pillow is so bad and all polyester inside it accumulates in multiple balls shap
And at night cockroaches on in your shower room

2026-07-13 • via Nuitee