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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Concierge service
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Wheelchair accessible
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Toilet with grab rails
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Wine/champagne
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Sun umbrellas
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Fruits
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Prime Location
Enjoy the convenience of being located in the heart of City Hall, with major attractions just steps away.
Amenities Galore
Take a dip in the outdoor swimming pool, savor delicious meals at 2 dining options, and benefit from free WiFi and complimentary parking.
Comfort and Elegance
Indulge in contemporary-style rooms offering city views, access to the Club Lounge, and modern amenities for a relaxing stay.
To experience the best of Singapore's hospitality, book your stay at Carlton Hotel today.
The name on the credit card used for the booking should correspond to the guest staying at the property.
As part of our ongoing efforts to enhance our facilities, renovation works at the Premier Club Lounge and Premier Wing guest rooms will be carried out in phases from May to December 2026 to elevate your overall stay experience. Premier Club guests are invited to enjoy their club privileges at our Executive Club Lounge located at Main Tower Level 4.
Any damage or loss to the property caused by guests, including from smoking outside designated areas, will incur a charge of SGD 500 for any violations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not possible) and costs SGD 39 per day.
Location
Guest Reviews
Rubber mats on a bathroom floor
The room above 1271 was being renovated, so very noisy till 3pm
All staff were exceptional in their understanding and application of your service ethic.
ALL requests were dealt with promptly and with the utmost courtesy.
Physical environment..... 5 star
No milk in fridge??????
Hotel looks nice
Facilities are good and not too far from locations
For a big chain the staff are not very good. Other than the door staff no one else was friendly.
When it came to check out the bell boy left our suitcases in the middle of the hotel and we had to carry our own suitcase to the taxi.
性價比不夠好
Good
Nothing
Excellent experience, very friendly staff especially Mark the gym instructor. Spotless and well appointed room
Nespresso machine in the deluxe room would be nice. This is a given and common now in hotels of this category.
The location is convenient and centrally situated to go everywhere!
It’s a bit noisy as my room is near the lift. Sometimes I can hear people talking when going to the lift.
Location perfect. A very short stroll to the MRT and the Raffles City Shopping Centre which you can walk through in aircon to get to MRT
Due to the heat, we wished the pool would have been open a few hours more instead of 8pm.
Service is good and the location is great.
The ability to have a shower after check out was very handy
Water temperature was not hot at 9:30am
The location was convenient, and we would especially like to thank Dream at the front desk. She was patient, professional, and genuinely cared about our concerns during check-out. Her excellent service and positive attitude reflected the level of hospitality we had expected from a five-star hotel.
Our check-in experience completely overshadowed our stay. We were greeted by a female front desk staff member who was rude, impatient, and unprofessional from the very beginning. She was not wearing a name tag, making it impossible for us to identify her. When we questioned her attitude, she replied, "Go and complain, I don't care." She then slammed her pen on the counter and pointed her finger at us, which made us feel extremely disrespected and unwelcome. Such behavior is completely unacceptable, especially for a front desk employee at a five-star hotel. It was shocking to experience this level of service, and it significantly affected our overall impression of the hotel.
Wir hätten gerne ein Zimmer in einer der höheren Etagen gehabt
Clean Room
Good location
Value for money
Excellent complimentary breakfast
Nothing
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