Candlewood Suites Columbus North - Worthington by IHG

Poor, only free coffee; bagged processed muffins and cereal boxes available.
Noisy due to concert-goers up until 2AM; elevator running constant dinging sound.
Staff was unassertive.
Noticed iron gated fence around hotel which alerted me to its security concerns.
Depressed looking location.
Gym was out of use due to water leak on one side of the gym.
Nothing to do in the area; barely appealing to walk in the area; sketchy location.

Location, too bad you can’t move it.

The elevator never worked and I didn’t have full size towels and the location was scary surrounding hotels with busted windows and homeless people everywhere I was nervous to stay in the area

The carpet's dirty.we checked under the sofa and it has rose petals probably from previous customer. Paper towel in the kitchen was not refilled.Asked for a extra after finishing it but the receptionist told us its not available..receptionist are not very helpful with the customers concern.

It’s dirty

Elevators where broken the whole stay, the air conditioning unit in the room was extremely loud, the bathroom had not been fully cleaned before our stay, the bed was extremely hard

We were given the wrong room. I mentioned it to the desk clerk, she gave us a new room, exactly the same as the first. We booked a room with a queen bed and pullout couch. We had a room with a queen bed and a recliner. We asked for a cot and one was brought up, so we at least had 2 beds.. I booked a handicap room because it was the only one available online but it still said there was a pullout. When I went down to ask about the room, the desk clerk could have explained that the pullout couches are in the non handicapped rooms and saved us both some trouble. We could have moved to the ither tyoe of room.. Also, the tub in the "handicap room" was a normal tub, not a walk in shower, and the floor was extremely slippery. When we went to check out in the morning, the elevators were broken so I had to carry all of our things down 3 flights of stairs, which took me 4 trips.My husband uses a walker, so he couldnt help, and navigating those stairs was dangerous. At the very least, I should have been given a large discount for the inconveniences. Definitely wont be booking here again.

Sign on the elevator said out of order, but we saw people using it. When we asked the desk attendant she said didnt know if we should use it or not so we used the stairs. She should've found out and removed the sign if needed so other guests would know.

Both desk attendents were dressed in sweat pants and a tshirt or hoodie and crocs or slides. I am all for being comfortable but I feel like in the hospitality industry you should be dressed a little better than sweats and crocs.

Gabe me wrong room

It didn’t have the free breakfast with the room

The HVAC system did not work. We were there on one of the hottest spring days and the room was a steamy 77 degrees. I went to the front desk they came and could not get the system to work. They apologies and offered a discount on the room and a dirty fan (again apologizing) since they had no other rooms. In addition, the toilet appeared to have not been cleaned in months with someone else's hair stuck to the base. The worst part was being lied to. Upon check out, I asked if the discount was applied to my account. I was told yes and it was 20%. At the time, we thought this was more than generous. However, just checked my statement and the discount was 7.5%. I can only guess the policy is to OVER promise and UNDER deliver.

see above