Quality Inn & Suites South Portland

Dirty and run down. Not worth the money we paid. We will never return to THIS hotel again and will make sure friends and family don't either. Already booked a different hotel for our next visit!

Arrived and entering the lobby was blasted with an overwhelming 'pot purri' type scent. Check in was fine. Got to the room and found the mini-fridge did not work. Outlet next to the AC unit was loose, bedding was not clean. Read they only changed bedding every 3 days, upon leaving or if requested more often. we still stayed there. The next morning, reported our issues to the front desk where we were told the items would be taken care of. Upon returning from a day's outing, the linens/towels had been changed, the fridge and outlet not addressed. I figured grab some ice from the ice maker and use our insulated bag....ice maker wasn't working. Went out the next day expectin linen/towels to be changed however they were not. We were then informed, not when we checked in nor when we made the request for daily changes, that towels needed placing outside the door if we wanted new ones. so, aside from day 1, linen and towels were not changed as requested. FYI, the continental breakfast was mediocre at best. Sausage was cold, french toast was hard and difficult to cut with the plastic ware that was provided.

Avoid lol this hotel at all cost. The hotel is disgusting. The rooms are dirty and the locks don’t work properly. There are hairs on the bed and the shower looks like it hasn’t been cleaned in years. The place smells and the hallways look like you are walking through a slum. There are strange people hanging out smoking port and there was another perso passed out in the back of a pickup. We took a good look and left immediately.

The location and room had everything we could need and was overall great.

This location has filthy, dirty and disgusting rooms, bathrooms and the rooms smell horrible, like cigarettes and tobacco. They front desk associates at check in were rude. Rooms are old and out dated. Run away from this place, you will be highly disappointed.

The rooms were clean and the staff were very friendly. The hotel does not have an elevator and minimal amenities. For the price, I would absolutely stay there again. The only thing holding me back is that they seem to use a cleaning solution or maybe a carpet deodorizer that makes the entire hotel scented. It's not that it's unpleasant: it's probably a floral scent. However, it is SO strong. I've been home for a week and I can still smell it on my luggage.

This hotel is over priced and filthy with disgusting smell. Would never recommend anyone to stay here

It was convenient for our trip.

The flexibility of the staff as well as the compassion of the Management Team

The room was bigger than we expected. It has a living room with a sofa bed, ref, a microwave, a TV, and a dishwasher. The bedroom had a TV too. My problem with this hotel is the bathroom. There was a big mold next to the curtain rod. There were two big holes in the tub where the handles were supposed to be, and the shower head looked dirty with white stains on it. The continental breakfast was good.

I would not let your costumers book this hotel. The worst I have stayed in while traveling in the US.

Location

the breakfast was good; very sufficient and eggs were fresh and cooked nicely

Bed was comfortable…room was clean

This stay required multiple room iterations due to issues. The first room had no night latch lock attached to the door or wall. It was ripped out and sitting on the air conditioner unit. This was not acceptable for personal security, and especially since this room was accessed from outside.
The front desk made a room change to the vacant room next door. Unfortunately, this room had the same issue with the night latch lock being ripped out of the wall. Unacceptable.
The desk made another room change to a room inside the main building. The bed sheets were covered in small hairs all over and one of the beds had parts of a knotted plastic bag under the fitted sheet. The sheets had stains all over as well. The showers were not very clean so we did not use them. Stuck it out to get through the night, but I would not recommend staying here.