City Express by Marriott Washington, DC Northeast

- I have to agree with others, the staff was really rude, I didn't even see at least one kind receptionist/manager.
The issue started when we checked in. The receptionist without any will to help us with the check in, just throw the card terminal at me and told that I need to pay fort he room upon arrival, then I told her that I had already paid and she didn't believe me. I asked her to check it and then without any apologies she told that it's okay but I still have to pay 100$ as a deposit, which is fine but still it wasn't mentioned anywhere previously. Next day I woke up and got charged 332$. When I went down to the reception I found another grumpy receptionist who couldn't even explain this to me and she insisted on that I needed to pay upon arrival. After 15 min of discussion, asking for the monitor's screen to check what she sees and thanks to my partner's good logical thinking it turned out that we got charged a credit limit which was not mentioned anywhere previously either. This means they are pre-charging you and you can consume anything from that amount, and you will receive back the amount of money what you haven't spent in the hotel (not that I could have spent 232$ in that hotel on anything, so I find this amount a little crazy...). So for two nights we got charged an insane amount of money and they couldn't even tell us that this will happen and this is not mentioned anywhere. The staff's unprofessional and rude behavior made this worse, you don't treat guests like this for this amount of money in a Marriott affiliate hotel.
- on our floor there was a constant loud humming during the night

Overall I don't recommend this hotel, doesn't deserve to be called a Marriott. You pay a little bit more and they will treat you like a human in other hotels. The hotel itself it is not so bad, but these things are really annoying when you pay this amount of money.

Minor issues during check in
Broken handles/etc
Smoke alarm actually kept going off at like 9:40am due to repairs on the elevators (not sure why or how these 2 are related) which was very annoying and frightening at first. Of course no money back or compensation for anything was offered, just an explanation and "yeah sorry".

More breakfast options but it was alright

Son poco amables con los huéspedes.
La persona que estaba en la recepción que estaba el dia 10 de mayo, fue poco amble y grosera y no hacia ningun esfuerzo por atendernos bien.
Hubo muchos ruidos en la noche en el piso 3 se le si formo de este problema y no hicieron nada.
El dia 13 de mayo fuimos a poner la queja y la manager no nos atendió fue grosera.
Es un hotel que no tiene calidad de servicio.
El desayuno es muy malo y no tiene variedad.
Fue una mala experiencia y no volvería.

The fire alarm kept going off in the morning

Breakfast. The very same breakfast was served every day. Eggs, cereals and bread with butter/Philadelphia. That’s it. If you plan to stay for several days, it gets boring.

Nothing

I didn’t like that the staff came in our room right after we got there and we left for dinner and the water was not hot. It wasn’t but barely lukewarm to take a shower very dissatisfied will not stay again.

Na

I wish the staff was lil nice. She looked overworked and grumpy.