Courtyard Grand Rapids Downtown

Hotels
•
Courtyard by Marriott
8.6 (519 reviews)
11 Monroe Avenue Northwest , Grand Rapids , us
+1 616-242-6000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Dirty rooms
Lousy bathrooms
Inconsistent water pressure

Categories

Cleanliness
8.13
Several comments about dirty rooms and a dusty environment.
Service
9.3
Friendly and accommodating staff, with a few mentions of good service.
Location
9.34
The hotel is centrally located and convenient for events.
Room Quality
7.79
Comments about small rooms, inadequate bathroom facilities, and issues with room condition.
Amenities
8.82
Good amenities such as a fitness center and pool, although some complaints about shower pressure.
Value for Money
7.78
Concerns about high prices compared to the quality and condition of the rooms.
Food and Beverage
8.73
Positive remarks on breakfast but desire for more options.
Overall Experience
8.9
Mixed experiences, but many indicate they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:55

Property Description

Riverside Retreat with Urban Comforts

Indoor Pool and Fitness Center: Take a dip in the indoor swimming pool or unwind in the hot tub after a workout in the well-equipped gym.

Dining Options: Enjoy American meals at The Bistro for breakfast, lunch, and dinner, along with a selection of refreshing drinks and snacks.

Convenient Amenities: Stay connected with free Wi-Fi throughout the hotel and indulge in in-room dining with room service and coffee making facilities.

Book your stay at Courtyard Grand Rapids Downtown for a perfect blend of relaxation and urban convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

8.6
Based on 519 reviews
Cleanliness: 8.13
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 7.78
Food and Beverage: 8.73
Overall Experience: 8.9
L
Linda • family_with_children • us
10
wonderful
Pros:

Parking came with room

2026-08-28 • via Nuitee
R
Rebecca • solo_traveller • us
7
Pros:

Location was great

Cons:

Pool was ice cold, hot tub was broken, overnight parking in the lot owned by the hotel was expensive.

2026-08-27 • via Nuitee
D
Dean • couple • us
9
Fun
Pros:

Food and service

Cons:

none

2026-08-27 • via Nuitee
L
Linda • couple • us
9
Nice place and easy walk to nearby spots.
Pros:

Clean, quiet and good service.

2026-08-27 • via Nuitee
L
Linda • couple • us
9
Nice place and great staff!
Pros:

Location and parking

Cons:

Hard to remedy but the cooling system is very noisy

2026-08-25 • via Nuitee
D
Dawn • family_with_children • us
5
2026-08-18 • via Nuitee
S
Steven • couple • us
10
2026-08-18 • via Nuitee
A
Alyssa • solo_traveller • us
10
2026-08-17 • via Nuitee
A
Agar • couple • us
9
2026-08-17 • via Nuitee
B
Bill • extended_group • us
10
Excellent staff and property
Pros:

Downtown location

Cons:

N/A

2026-08-15 • via Nuitee
H
Heather • solo_traveller • ca
1
Cons:

The hotel had a plumbing issue and was closed. We stayed at another hotel and did not receive the promised refund.

2026-08-14 • via Nuitee
K
Kim • couple • us
1
2026-08-12 • via Nuitee
S
Steve • couple • us
5
They moved us to the Amway Grand Plaza due to their maintenance issue. That hotel was great
Pros:

From past visits the property is great. This time a maintenance issue prohibited us from being able to stay here

Cons:

Water wasn’t working so the hotel was closed. Happened to try to check in early, which was lucky, as they were able to book us at a nearby hotel with only a couple rooms left.

2026-08-11 • via Nuitee
S
Stuart • solo_traveller • au
8
Good standards.
Pros:

Good location for my meetings.
Clean and comfortable.

Cons:

Nil.

2026-08-11 • via Nuitee
L
Lorna • couple • us
2
Disappointed in the communication of the hotel
Pros:

Nothing
We got there and were sent to another hotel because of no water.
They should have contacted us before hand

Cons:

NO contact about no water. Almost missed concert we were attending!
BEtter communication was needed

2026-08-05 • via Nuitee
T
Tabitha • couple • us
9
We truly enjoyed our stay and would happily return in the future!
Pros:

We loved the easy access to Van Andel Arena via the skywalk—it made getting to and from the venue incredibly convenient! The room was clean and made for a relaxing, enjoyable stay!

Cons:

There was honestly nothing we didn't like—our stay was wonderful from start to finish!

2026-08-03 • via Nuitee
P
Philip • couple • us
6
2026-08-03 • via Nuitee
V
VINCENT • solo_traveller • us
10
The hotel staff was polite, the location of the hotel is a good location for downtown Grand Rapids.
Pros:

The location and the availability of parking

Cons:

A greater variety of meals at the restaurant

2026-07-25 • via Nuitee
N
Nikki • couple • us
8
2026-07-21 • via Nuitee
A
Anthony • solo_traveller • us
1
Pros:

Nothing

Cons:

NO WATER. COULDN'T GET A RESERVED ROOM.WASNT GIVIN AN OPTION JUST CRAPPY "sorry"
Handled so poorly. Turned in to another hotel last minute for $500
Will be contacting this hotel Monday.
Disgraceful.

2026-07-19 • via Nuitee