Galaxy Iraklio Hotel

Hotels
9 (2818 reviews)
75 Dimokratias Ave , Heraklio Town , GR
+30 281 023 8812
[email protected]

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Free
Children allowed

Facilities

Free breakfast
Full-service spa
24-hour fitness facilities
Free buffet breakfast
Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, varied breakfast
Friendly and helpful staff
Great central location
Clean rooms and public areas
Strong amenities (pool, gym, poolside service)
Good value for the price
Cons:
Rooms often small and tight for 3 people
Poor soundproofing / loud neighbors
Parking can be difficult
Some guests reported uncomfortable beds or pillows

Categories

Cleanliness
9.4
Multiple reviews explicitly note rooms and public areas were very clean and well maintained.
Service
9.6
Staff repeatedly described as very helpful, attentive and professional across several reviews.
Location
9.4
Location praised as central, close to bus stations, old town and harbor; convenient for sightseeing.
Room Quality
7
Consistent complaints about small rooms for three people, somewhat dated bathrooms, uncomfortable beds/pillows and thin walls/noise.
Amenities
9.6
Pool, well-equipped breakfast area, 24h gym and available massage services highlighted positively; poolside food/drinks praised.
Value for Money
8.6
Several guests mention good value/price and reasonable offerings, though parking problems and small rooms for larger groups lower perceived value slightly.
Food and Beverage
9.4
Breakfast described repeatedly as excellent, varied and high quality across many reviews.
Overall Experience
9
Generally very positive stays with excellent service, location and facilities; overall rating tempered by room-size, noise and parking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 15:13

Property Description

The Galaxy Hotel offers a 5 Star luxury experience artfully blended with innovative modern comforts. Elegant minimalism, polished modernity and plush materials in soothing neutral tones define a decor that inspires effortless comfort and style. Located in a quiet area just outside of the centre of Heraklion, the hotel is housed in an immaculately renovated building in an accessible area with parking. 127 rooms and Executive Suites with pool or city views.

Important information:

Please note that Galaxy Iraklio Hotel serves Greek Breakfast certified by the Hellenic Chamber of Hotels.
For group reservations of 5 rooms or more, different policies and additional supplements may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
When booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HER

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children up to 11 years costs 20 EUR per night. An extra bed for children 12+ years costs 30 EUR per night. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

9
Based on 2818 reviews
Cleanliness: 9.4
Service: 9.6
Location: 9.4
Room Quality: 7
Amenities: 9.6
Value for Money: 8.6
Food and Beverage: 9.4
Overall Experience: 9
B
BENJAMIN • solo_traveller • fr
10
2026-09-19 • via Nuitee
A
Andrea • solo_traveller • ch
5
Pros:

war nicht mach unserem Geschmack.
Doe Altstadt und der Hafen sind zufuss git erreichbar in 20 Minuten.
Das Frühstück war grosszügig.

Cons:

Sehr jleines Zimmee. Am Abend war noch Party, welche sehr laut war. Mehr wie eine Nacht würden wir nicht bleiben.

2026-09-19 • via Nuitee
M
MIYO • solo_traveller • kr
10
Pros:

객실관리가 매우 청결하게 잘 되었고 조식도 좋았어요. 수영장 옆에서 아침식사할 때 휴양지 온 것 같은 기분이었어요.

2026-09-19 • via Nuitee
A
Andri • couple • cy
10
2026-09-17 • via Nuitee
R
Ritha • couple • be
8
Génial
Pros:

Super

Cons:

Super

2026-09-16 • via Nuitee
S
Stavros • solo_traveller • be
10
2026-09-16 • via Nuitee
T
Turpel • solo_traveller • lu
9
2026-09-16 • via Nuitee
X
Xhilda • family_with_children • it
9
2026-09-15 • via Nuitee
R
ROZA • family_with_children • il
10
2026-09-15 • via Nuitee
V
Vasile • couple • ro
9
Excelent!
Pros:

Locația este grozavă.
Zonă centrală, frumoasă și liniștită.
Mic dejun absolut excelent.
Personal foarte atent și politicos.
Parcare foarte mică dar am prins un loc.

Cons:

Camere mici, dar am plătit un preț bun.

2026-09-14 • via Nuitee
J
James • solo_traveller • gb
8
2026-09-14 • via Nuitee
H
Helmut • solo_traveller • at
7
2026-09-13 • via Nuitee
A
Atiler • couple • us
8
2026-09-13 • via Nuitee
G
gottfried • extended_group • de
6
2026-09-13 • via Nuitee
S
Steven • family_with_children • gb
9
Enjoyable one night stay.
Pros:

We had an adjoining room. The two children were in one and my wife and I in the other with an adjoining door which we kept open. It worked well. The staff were very helpful. We arrived late, just before the restaurant closed but the staff were very helpful and friendly. No long faces about people turning up just before home time. There was a good variety of food available at breakfast with plenty of staff to assist. We didn't use the pool or the health facilities.

Cons:

We had a view of the pool and the dining area deck from our room. We could see that the North European habit of claiming pool side loungers was heavily in practice. Lots of towel covered loungers with no one on them.

2026-09-11 • via Nuitee
R
rajesh • couple • us
10
2026-09-09 • via Nuitee
T
Timothy • family_with_children • be
8
Goed hotel als uitvalsbasis voor uitstapjes in en rond Heraklion.
Pros:

Ruim en gevarieerd ontbijtbuffet met voldoende keuze, personeel heel vriendelijk. Leuke bar met terras, goede service van alle personeel. Goede keuze aan eten en drinken aan het zwembad. Niet in de drukte van de stad die te voet makkelijk bereikbaar is.

Cons:

De kamers waren goed maar aan de kleine kant voor 3 volwassen personen en bijhorende koffers en toch wel aan enige vernieuwing toe. Soms moeilijk parking te vinden.

2026-09-09 • via Nuitee
R
Rachida • extended_group • fr
7
Pas d’avis car j’ai passé une seule nuit.
Pros:

L’emplacement et le petit déjeuner étaient top.

Cons:

Espace trop réduit pour 3 personnes et l’agencement de la chambre .

2026-09-09 • via Nuitee
Y
Yael • couple • il
9
2026-09-09 • via Nuitee
B
Behrens • family_with_children • ro
10
Pros:

Clean, friendly staff, good breakfast. Good value for the money

Cons:

Car parking its a problem

2026-09-09 • via Nuitee