Crowne Plaza Silicon Valley North - Union City by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.9 (520 reviews)
32083 Alvarado-Niles Road , Union City , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean place
Close to attractions
Nice pool area
Cons:
Room maintenance issues
Poor food quality
Lack of communication from staff

Categories

Cleanliness
6.86
The towel wasn't washed clean.
Service
8.33
Issues with providing invoices and general service concerns.
Location
9.37
Very local to everything.
Room Quality
7.32
Problems with heater, TV remote, and overall room maintenance.
Amenities
7.85
Basic amenities available, but not always functioning properly.
Value for Money
9.31
The price fits the experience, though issues were noted.
Food and Beverage
6.36
Many dining issues were reported, including poor quality meals.
Overall Experience
7.83
Mixed feelings due to several service and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:28

Property Description

Convenient Location and Amenities
Situated off Freeway 880 in San Francisco’s East Bay, Crowne Plaza Silicon Valley North - Union City offers free WiFi and an on-site restaurant. Each studio includes a flat-screen TV, seating area, and en suite bathroom, along with tea/coffee facilities and a microwave.

Delicious Dining Options
The Royale Cafe Restaurant at the hotel offers a full a la carte breakfast and a diverse lunch/dinner menu featuring everything from omelets to fresh seafood.

Relaxation and Recreation
Guests can unwind in the outdoor pool, hit the fitness center, or enjoy a game of tennis on the sports court during their stay at Crowne Plaza Silicon Valley North - Union City.

Book your stay now to experience comfort and convenience at our Union City hotel!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 520 reviews
Cleanliness: 6.86
Service: 8.33
Location: 9.37
Room Quality: 7.32
Amenities: 7.85
Value for Money: 9.31
Food and Beverage: 6.36
Overall Experience: 7.83
A
Arturo • couple • us
6
2026-09-11 • via Nuitee
S
Suin • couple • us
1
2026-09-11 • via Nuitee
A
Arturo • couple • us
6
2026-09-11 • via Nuitee
D
Deo • couple • us
3
not good
Cons:

no microwave, no fridge no breakfast- not worth paying $150

2026-09-10 • via Nuitee
A
Adjani • extended_group • us
8
2026-09-09 • via Nuitee
C
Chongxiang • couple • us
10
2026-09-08 • via Nuitee
R
Reem • extended_group • ca
3
Low than what i expected.
Pros:

The water fountain.
The few

Cons:

The water pressure was too low.
The room was not clean, some food waste was under the ac.
The room serves cleaning was very slow.
The staff at reception was so rude and she told my husband no reservation under my name or his name.
Mainly the employee does not speak English or understand English.

2026-09-07 • via Nuitee
M
Maureen • solo_traveller • us
1
Will not recommend
Pros:

How it’s close to everything

Cons:

The staff was not attentive to our needs

2026-08-21 • via Nuitee
M
Maureen • solo_traveller • us
1
Horrible Hospitality and False advertisement
Pros:

I Ike how close it was to everything

Cons:

The staff was not attentive to our requests and when asked for towels it’s either not cleaned yet or there’s none. One staff told us we have to pick it up front but the others said we didn’t have to. First day, our room shower did not have a cold setting, it was only HOT WATER , The light went out in the bathroom and the AC was not blowing cold air. when asked to switch rooms the first day they said they’ll send someone to “FIX” it. Maintenance guy was very patient and he fixed PARTIAL of the issue but our whole stay was not as welcoming as I thought. On the website when booking, it prompted that breakfast was included with the stay, but upon arrival the front desk stated the breakfast was not included and it was $17 per person. This is my first time booking here and will be my last.

2026-08-21 • via Nuitee
M
MINGCHIH • family_with_children • tw
10
2026-08-20 • via Nuitee
F
Fiatoa • family_with_children • us
5
Pros:

Parking.

2026-08-10 • via Nuitee
P
Philip • family_with_children • us
10
2026-08-09 • via Nuitee
V
Vicente • couple • us
10
2026-08-04 • via Nuitee
V
Vicente • couple • us
10
2026-08-04 • via Nuitee
W
William • couple • gb
10
2026-08-02 • via Nuitee
V
Vilashni • couple • us
9
2026-07-25 • via Nuitee
M
mr i man knight • solo_traveller • us
9
Pros:

Full breakfast

Cons:

No microwave in the room.

2026-07-21 • via Nuitee
P
Perry • couple • us
7
It was ok the room was clean and the bed decent.
Pros:

It was close to family.

Cons:

The smelly hallways and some of the staff were not very bright.

2026-07-17 • via Nuitee
A
Angel • family_with_children • us
6
It was just an okay stay.
Pros:

The pool .

Cons:

No towels for pool . We did not get our $100 deposit back yet ..

2026-07-11 • via Nuitee
A
ana • couple • us
9
2026-07-05 • via Nuitee