Carlisle Station Hotel, Sure Hotel Collection by BW

Hotels
•
Sure Hotel Collection by Best Western
7.9 (2710 reviews)
Court Square , Carlisle , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room comfort concerns

Categories

Cleanliness
6.65
The place requires a good clean and some rooms had a damp smell, indicating cleaning issues.
Service
8.65
Staff were consistently noted as friendly and exceptional across multiple reviews.
Location
8.65
Multiple reviews highlight the excellent location near the train station.
Room Quality
7.15
Some rooms reported issues like being 'tired' and having old windows, yet other reviews indicated comfort.
Amenities
7.65
Amenities like breakfast received mixed comments—good quality but some noted issues.
Value for Money
8.15
The price point compared favorably with the services provided, despite some complaint on parking fees.
Food and Beverage
8.15
Breakfast was praised for variety and quality, positively impacting overall experience.
Overall Experience
8.15
Overall experiences shared were positive, with many reviewers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:19

Property Description

Stylish Rooms with Modern Amenities
Experience the elegance of our Victorian hotel with 32-inch Freeview flat-screen TVs and free WiFi in each room. Relax in the contemporary setting featuring a seating area and complimentary tea and coffee.

Convenient Central Location
Situated in the heart of the city centre and adjacent to Carlisle Train Station, our hotel offers easy access to the M6 motorway. Explore the Lake District National Park and the English/Scottish border just a short drive away.

Fitness and Relaxation Options
Enjoy access to discounted rates at the nearby DW Sports Fitness Club, with facilities including an indoor pool, spa baths, steam room, and modern gym. Perfect for unwinding after a day of exploring.

Book now to experience the charm and convenience of Carlisle; Sure Hotel Collection by Best Western.

Important information:

Please note that construction work will be taking place near Carlisle Train Station from 12th October 2025 to 4th April 2026, and some guests may experience travel disruptions in and around the station area.

Guide and working dogs are accepted at the property.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

Location

Guest Reviews

7.9
Based on 2710 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.15
M
Michael • couple • gb
8
Nice hotel and friendly staff Good site next to railway station and short walk to town
Pros:

Ideal location

Cons:

Do not think enough staff
The rooms are not checked properly between customers

2026-05-30 • via Nuitee
A
ANTONIO • couple • gb
4
2026-05-30 • via Nuitee
L
Linfa • solo_traveller • gb
8
2026-05-30 • via Nuitee
H
hodgson • couple • gb
10
very pleasant
Pros:

location

Cons:

nothing comes to mind

2026-05-30 • via Nuitee
J
joel phillips • solo_traveller • gb
6
Pros:

The friendly manager on the front desk

Cons:

Rusty bathtub, view of bins from window

2026-05-30 • via Nuitee
H
Hester • solo_traveller • nl
8
2026-05-29 • via Nuitee
N
Nicola • couple • gb
10
Would definitely recommend
Pros:

Very central, good location. Lovely hotel. Comfortable bed. Friendly staff.

Cons:

Nothing

2026-05-29 • via Nuitee
C
Christopher • couple • gb
8
Ideal friendly hotel in a great location if travelling by train. We use this station and hotel often
Pros:

Room 316 was very spacious and quiet. Also near the lift.

Cons:

Room 316 bathroom was ridiculously small. As the bedroom was so large it was a strange configuration. Only there for one night, so no real problem.

2026-05-29 • via Nuitee
J
john • couple • gb
8
good
Pros:

convenient to centre of town. Close to tourist sites

Cons:

Car park arrangements need clarity. Walk to carpark was particularly nice.

2026-05-29 • via Nuitee
L
lucy • solo_traveller • gb
10
Spot on for the night
Pros:

Location

Cons:

Nothing

2026-05-29 • via Nuitee
D
Darren • solo_traveller • gb
8
2026-05-29 • via Nuitee
M
Michael • solo_traveller • ca
5
Disappointing for a BW property to be honest.
Pros:

Location

Cons:

5am……garbage bins are rolled out down a cobblestone path that faces all the back side rooms….horrible wake up call 😣.

2026-05-28 • via Nuitee
E
Emma • solo_traveller • gb
6
1 night stay
Pros:

Location fabulous , staff very helpful & friendly, comfortable bed

Cons:

Room & bathroom very tired , sofa was disgusting needs good clean or removed , not what expected for £140 a night

2026-05-28 • via Nuitee
B
Billie • extended_group • gb
10
2026-05-28 • via Nuitee
A
Amanda • solo_traveller • gb
6
2026-05-28 • via Nuitee
J
Julie • couple • gb
9
Great location and comfortable
Pros:

Confortable bed and pillows. Great location.

Cons:

Door closures on the room doors meant the doors didn’t close quietly.

2026-05-28 • via Nuitee
J
Julie • couple • gb
9
Clean and comfortable and great location
Pros:

Clean and comfortable and great location

Cons:

Room doors couldn’t be closed quietly due to the door closers

2026-05-28 • via Nuitee
M
Marta • solo_traveller • de
5
Very run down hotel, book something else
Pros:

Location next to the railway station

Cons:

This hotel is very much run down,like literally there werw holes in bed. Shower system from the 80ties I guess which doesn't work,had to call the reception to switch it off,they did with force. And,mind you,I travel like all the time ;-) Breakfast not good, scrumbled eggs from the powder, bad coffee, toast maschine burns the toasts. Staff nice but not trained and kind of unqualified. It costs way too much for what it offers.

2026-05-28 • via Nuitee
H
Hunter • solo_traveller • gb
8
Pros:

The staff was amazing and was soo good to talk to Sophia was amazing 10 out of 10 for her

Cons:

I did not like that it was very warm and heating was on and it was too hot and hard to fall asleep

2026-05-28 • via Nuitee
J
John • solo_traveller • gb
7
2026-05-27 • via Nuitee