Carlisle Station Hotel, Sure Hotel Collection by BW

Hotels
•
Sure Hotel Collection by Best Western
7.9 (3073 reviews)
Court Square , Carlisle , GB
+44 330 028 3401

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room comfort concerns

Categories

Cleanliness
6.65
The place requires a good clean and some rooms had a damp smell, indicating cleaning issues.
Service
8.65
Staff were consistently noted as friendly and exceptional across multiple reviews.
Location
8.65
Multiple reviews highlight the excellent location near the train station.
Room Quality
7.15
Some rooms reported issues like being 'tired' and having old windows, yet other reviews indicated comfort.
Amenities
7.65
Amenities like breakfast received mixed comments—good quality but some noted issues.
Value for Money
8.15
The price point compared favorably with the services provided, despite some complaint on parking fees.
Food and Beverage
8.15
Breakfast was praised for variety and quality, positively impacting overall experience.
Overall Experience
8.15
Overall experiences shared were positive, with many reviewers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:19

Property Description

Stylish Rooms with Modern Amenities
Experience the elegance of our Victorian hotel with 32-inch Freeview flat-screen TVs and free WiFi in each room. Relax in the contemporary setting featuring a seating area and complimentary tea and coffee.

Convenient Central Location
Situated in the heart of the city centre and adjacent to Carlisle Train Station, our hotel offers easy access to the M6 motorway. Explore the Lake District National Park and the English/Scottish border just a short drive away.

Fitness and Relaxation Options
Enjoy access to discounted rates at the nearby DW Sports Fitness Club, with facilities including an indoor pool, spa baths, steam room, and modern gym. Perfect for unwinding after a day of exploring.

Book now to experience the charm and convenience of Carlisle; Sure Hotel Collection by Best Western.

Important information:

Please note that construction work will be taking place near Carlisle Train Station from 12th October 2025 to 4th April 2026, and some guests may experience travel disruptions in and around the station area.

Guide and working dogs are accepted at the property.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.9
Based on 3073 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.15
A
Andrew • family_with_children • gb
9
Pros:

Location

2026-10-17 • via Nuitee
B
Brian • family_with_children • gb
6
Pros:

Location was ideal

Cons:

The room we had, unfortunately backed on to the beer garden of a pub, not a problem during the day but they decided to empty there bottle banks at 6am, not the time we were planning to wake up

2026-10-17 • via Nuitee
K
Kelly • solo_traveller • gb
8
2026-10-17 • via Nuitee
I
Ian • couple • gb
9
Very good “
Pros:

Very nice and easy access to everything

2026-10-16 • via Nuitee
M
Mcchesney • family_with_children • gb
10
Pros:

The breakfast

2026-10-16 • via Nuitee
J
joshua • family_with_children • gb
10
Pros:

Good service clean and tidy

Cons:

Its a little dated but it was expected

2026-10-16 • via Nuitee
V
VINCENT • couple • gb
9
We had a comfortable stay after explaining the double bed against the wall was not ideal for getting out of bed and not
Pros:

It was next to the Railway Station and the staff were very good and solved our issue of bedroom immediately

Cons:

The fact that it was card only all over the hotel. Reason machines do break down. Cash should always be included.

2026-10-15 • via Nuitee
A
Adrian • family_with_children • gb
6
2026-10-15 • via Nuitee
L
Louise • family_with_children • gb
8
2026-10-15 • via Nuitee
S
Sarah • solo_traveller • gb
8
Good location for onward trains and good value.
Pros:

Perfect location to catch an early train for a reasonable price. Good sized room with comfortable bed. Very friendly staff.

Cons:

The room itself was nice but the bathroom was in serious need of updating. The bathroom also could have been cleaner as I found several hairs upon arrival.

2026-10-15 • via Nuitee
J
Jill • extended_group • gb
9
2026-10-14 • via Nuitee
T
Trevor • couple • gb
8
Our stay was enjoyable with polite,friendly and helpful staff
Pros:

Breakfast was very good
Location excellent

Cons:

The room window was dated and wouldn't close.
There isn't a grab rail for getting in and out of the shower.

2026-10-14 • via Nuitee
D
David • family_with_children • gb
10
Bees Knees Tour
Pros:

Good freindy staff nice location for what we needed good selection for the breakfast

Cons:

Prices at the bar at night £26 for 2 drinks

2026-10-14 • via Nuitee
J
Jānis • family_with_children • gb
10
Pros:

Situation.faunded easy

Cons:

Nothing

2026-10-13 • via Nuitee
A
Austin • couple • gb
8
2026-10-13 • via Nuitee
S
Sarah • family_with_children • gb
10
Pros:

Location near the town

Cons:

Mattress was uncomfortable

2026-10-13 • via Nuitee
K
Kevan • couple • gb
9
Pleasant overnight stay
Pros:

Closeness to Railway Station and City centre

2026-10-12 • via Nuitee
K
Katharine • solo_traveller • gb
8
I would certainly stay again.
Pros:

A standard hotel buffet breakfast.
Very convenient for the station with lots of choices of local restaurants for an evening meal. Felt very safe as a solo female traveller.
Welcoming staff.

Cons:

Room had more furniture than needed, making moving around rather cramped.

2026-10-12 • via Nuitee
J
john • couple • gb
10
Good hotel staff good
Pros:

Clean good value

Cons:

Nothing all good

2026-10-12 • via Nuitee
M
McCarthy • couple • gb
8
Pros:

£10 upgrade to an executive room was very welcome! The staff are very friendly, the bed very comfortable and nice spacious rooms. We had a room on the station side, which was quiet.

2026-10-12 • via Nuitee