Embassy Suites by Hilton Raleigh Crabtree

The style and peacefulness of the main lobby, bar and breakfast room made it all the more relaxing to stay there.

The rooms are spacious and comfortable. Excellent breakfast

Staff was friendly and accommodating ! Paula and Kevin stood out to me- thank y’all! The gym was great- big. Meeting rooms were good. Garage parking convenient.

I travel hear weekly for business. It’s always pleasant and a pleasure to have conversations with Eric at the bar.

Our 65th Family Reunion was held in Raleigh NC this year and The Embassy Suites was the designated hotel for our family stay. The rooms and amenities were great and the staff was amazing and very attentive to our requests or needs. The staff was quick to clean away and dishes not needed while we ate and always polite and courteous while doing their jobs. The front desk staff were amazingly friendly as well as helpful with answering questions about the city. Paula at the front desk and Hycenna(not sure of the spelling)as the bartender for the complimentary drinks on Friday evening was a joy to interact with. Overall I give this hotel a 8.5 out of 10 only bc there was no large outdoors seating areas which would have been PERFECT for our large family.

Jalen was SO helpful when we had issues with Hilton points. He made our stay so wonderful and seamless

I was helped and taken care of by Jaylen and Farina. They went above and beyond for me... I am so grateful!

Jaylen checked me in and provided me with an exceptional customer service experience. As an Honors member, he was sure to provide me with some complimentary treats that made me smile and it was a plus that he was a cutie. This was my 2nd stay at the hotel and both times we're great with clean rooms and friendly staff.

Best managed hotel property in Raleigh. DT Hilton Durham airport page road outstanding also.

Hotel is clean, wonderful rooms, food, but what stands out is how it’s managed & the service quality for guests. people like Elijah, Jaylen, Steph, Paula, Frank(maint), Maria, Ricardo and farina, Yojaira(best cook in Raleigh), Fran(eve recption)make this property shine!

Richard in the bar area was a very gracious host…the bar was closed, we were there at 430, wanting a snack and a beverage before a concert … the kitchen barely open (although the website said 11a-11p)… Richard made sure we had good food and a beverage before we had to leave… we could not have eaten outside of the hotel and made the concert ontime. Richard was a life saver …… Richard needs a raise , or a bonus .

Overall experience was a good one. Hotel and rooms are dated and in need of some renovations but overall pretty good. I was on business so didn’t have a lot of free time to experience the amenities. I will say all the staff were friendly and helpful. Kevin however was great to deal with. We met the first night at the reception and he took care of us for the next few days. He was the bartender, server, set up and clean up guy. Didn’t matter, he just did it. Nice job and thank you Kevin.

From the moment I arrived, my experience was exceptional. Jaylen greeted me with such a positive attitude and immediately made me feel welcome. Before I even arrived, I had messaged him through the Hilton app about an issue, and he resolved it quickly and professionally, giving me peace of mind before check-in.

Later, I ran into Tim in the hallway, and he was just as friendly and welcoming. His positive attitude, genuine smile, and warm personality made me feel comfortable through my stay.

This is what true customer service is all about from the very first interaction to making guests feel genuinely cared for. As someone traveling solo, those small acts of kindness make a big difference. Jaylen and Tim were absolutely amazing. They consistently had smiles on their faces and treated me with kindness, professionalism, and respect.

Thank you both for making my stay such a positive and memorable experience. Hilton is fortunate to have team members like you!

Fran was amazing and great service .