Embassy Suites by Hilton Raleigh Crabtree

Hotels
•
Embassy Suites Hotels
8.7 (1057 reviews)
4700 Creedmoor Road , Raleigh , US
+1 919-881-0000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Good amenities
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.59
There were multiple mentions of stains and the overall need for a makeover in the rooms, indicating cleanliness was a concern.
Service
9.56
Numerous reviews highlighted exceptional service from staff, particularly Jaylen, who was frequently mentioned as helpful and professional.
Location
9.1
The hotel's location was praised for being convenient and close to the city while avoiding downtown traffic.
Room Quality
7.55
Reports indicated that the rooms were dark and in need of updates, which negatively affected the overall perception.
Amenities
9.08
Positive feedback mentioned the enjoyable breakfast and evening reception, contributing to the guest experience.
Value for Money
8.54
Guests felt the amenities and service justified the price, contributing to an overall favorable value perception.
Food and Beverage
9.09
The breakfast and evening cocktail offerings received high marks from several reviewers.
Overall Experience
9.06
The overall sentiment in the reviews was overwhelmingly positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Luxurious All-Suite Hotel Near Crabtree Valley Mall

Complimentary Breakfast & Evening Reception
Indulge in a delicious hot buffet breakfast and unwind at the free evening reception.

Convenient Amenities & Services
Enjoy the convenience of a microwave, refrigerator, and flat-screen TVs in your room. Take advantage of the fitness center, free shuttle service, and proximity to local attractions.

Nearby Attractions & Entertainment
Explore the state Capitol building, Museum of Science, and North Carolina State University just a stone's throw away. Book your stay now and experience the best of Raleigh!

Important information:

Please note airport shuttle times are limited. Contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Location

Guest Reviews

8.7
Based on 1057 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.1
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.06
T
Tina • family_with_children • us
10
Great stay.
Pros:

I love the cleanliness of it. I love the waterfall. I love the breakfast and how spacious the rooms are.

Cons:

The only thing I didn’t like about my room was the bathroom was kind of small. The door was kind of close to everything.

2026-09-19 • via Nuitee
E
Evelyn • solo_traveller • us
4
2026-09-19 • via Nuitee
B
Bradley • solo_traveller • us
3
Not worth the money
Pros:

The room was clean

Cons:

Woke up every time the LOUD AC unit kicked on (it needs some work) the room was definitely not nice enough to cost what it did.

2026-09-17 • via Nuitee
Y
Yolanda • couple • us
9
2026-09-16 • via Nuitee
L
Lakeisha • couple • us
10
Pros:

Everything

2026-09-16 • via Nuitee
B
Bullock • solo_traveller • us
10
Pros:

We always choose embassy suites. They never disappoint

2026-09-11 • via Nuitee
D
Davenport • extended_group • us
10
i loved it from the moment i walked in
Pros:

nice and clean, very bright

2026-09-10 • via Nuitee
A
Allie • family_with_children • us
10
I stay there a lot and I am very pleased
Pros:

Eggs made to order and a good variety

Cons:

On weekdays I do wish the kitchen would stay open later

2026-09-10 • via Nuitee
S
steven • solo_traveller • us
10
Pros:

The premium floor concept was genuis. Had an entire floor of adults go back in time when the most important time event was snacks . Parents becoming children all for snacks.
In addition all staff fought against n st tell guests no. try to fi n d a way

2026-09-10 • via Nuitee
M
Marco • solo_traveller • cr
4
Desordenados
Pros:

Nada

Cons:

Pésimo servicio al cliente, Amazon me entregó unos paquetes y se perdió uno de ellos, no se hicieron responsables por la pérdida sabiendo que si lo habían recibido.

2026-09-08 • via Nuitee
C
Cory • solo_traveller • us
10
2026-08-31 • via Nuitee
W
WAYNE • family_with_children • us
7
2026-08-24 • via Nuitee
T
Tommy • family_with_children • us
1
2026-08-22 • via Nuitee
K
Kenneth • extended_group • gb
5
Great rooms and location but badly let down by the noisy A/C units in the rooms.
Pros:

The rooms are spacious and comfortable. Excellent breakfast

Cons:

The air conditioning is extremely loud and cycles on and off throughout the night. The loud sounds made it impossible to sleep properly. If they modernise the air conditioning to something less noisy it would be a great place to stay. Unfortunately we won’t be staying with them again in the present situation.

2026-08-18 • via Nuitee
R
Raymond • couple • us
10
2026-08-18 • via Nuitee
M
Margaret • family_with_children • us
10
Pros:

The style and peacefulness of the main lobby, bar and breakfast room made it all the more relaxing to stay there.

2026-08-18 • via Nuitee
J
jennysI2740RD • Business
10
Great conference space
Pros:

Staff was friendly and accommodating ! Paula and Kevin stood out to me- thank y’all! The gym was great- big. Meeting rooms were good. Garage parking convenient.

2026-08-15 • via Tripadvisor
C
charlesbQ2851FW • Business
10
Dinner Service
Pros:

I travel hear weekly for business. It’s always pleasant and a pleasure to have conversations with Eric at the bar.

2026-08-12 • via Tripadvisor
F
F6659DPdeniseh • Family • Raleigh, North Carolina
10
The Place to Be
Pros:

Our 65th Family Reunion was held in Raleigh NC this year and The Embassy Suites was the designated hotel for our family stay. The rooms and amenities were great and the staff was amazing and very attentive to our requests or needs. The staff was quick to clean away and dishes not needed while we ate and always polite and courteous while doing their jobs. The front desk staff were amazingly friendly as well as helpful with answering questions about the city. Paula at the front desk and Hycenna(not sure of the spelling)as the bartender for the complimentary drinks on Friday evening was a joy to interact with. Overall I give this hotel a 8.5 out of 10 only bc there was no large outdoors seating areas which would have been PERFECT for our large family.

2026-08-11 • via Tripadvisor
S
S3192KNjessical • Family
10
Incredible staff
Pros:

Jalen was SO helpful when we had issues with Hilton points. He made our stay so wonderful and seamless

2026-08-07 • via Tripadvisor