Embassy Suites by Hilton Raleigh Crabtree

Hotels
•
Embassy Suites Hotels
8.9 (854 reviews)
4700 Creedmoor Road , Raleigh , US
+1 919-881-0000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly and accommodating staff
Very convenient location (near mall)
Spacious, comfortable rooms
Good gym and meeting/conference facilities
Evening snacks/amenity offerings
Cons:
Noisy/old air-conditioning units disturbing sleep
Cleanliness problems in some rooms (stains, sink issues, chemical smell)
Occasional poor dinner/food service and missing promised in-room snacks
Isolated service lapses (unfriendly check-in, lost-package handling)
Small bathrooms/maintenance issues (shower handle, pull-out bed condition)

Categories

Cleanliness
7.8
Mixed reports: several guests praised cleanliness, but multiple mentions of stains on bedding/towels, a nasty sink, chemical smell and cleaning rags left in a room lowered the score.
Service
9.5
Mostly positive: numerous comments about friendly, accommodating staff (Eric at the bar, Paula and Kevin called out), though one check-in interaction and a lost-package incident were negatives.
Location
9.6
Consistently praised for convenience and proximity to the mall; several guests explicitly called location a highlight.
Room Quality
8.3
Rooms described as spacious and comfortable by many, but issues reported with noisy/old AC units, small bathrooms, a broken shower door handle and stained pull-out bedding.
Amenities
9.4
Strong amenities: popular breakfast, evening snacks, good gym and meeting spaces; some inconsistency with premium-suite snack promise but overall amenities are a strength.
Value for Money
8.2
Mixed: several guests felt the room/experience did not fully justify price (noisy AC, occasional food issues), while others found the offerings worthwhile.
Food and Beverage
9.2
Breakfast repeatedly praised as very good; evening snacks appreciated. A few reports of poor dinner quality or missing promised in-room snacks moderate the score.
Overall Experience
9.2
Overall positive stays for most guests due to location, breakfast and staff, though noisy AC and isolated service/cleanliness issues affected some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious All-Suite Hotel Near Crabtree Valley Mall

Complimentary Breakfast & Evening Reception
Indulge in a delicious hot buffet breakfast and unwind at the free evening reception.

Convenient Amenities & Services
Enjoy the convenience of a microwave, refrigerator, and flat-screen TVs in your room. Take advantage of the fitness center, free shuttle service, and proximity to local attractions.

Nearby Attractions & Entertainment
Explore the state Capitol building, Museum of Science, and North Carolina State University just a stone's throw away. Book your stay now and experience the best of Raleigh!

Important information:

Please note airport shuttle times are limited. Contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Location

Guest Reviews

8.9
Based on 854 reviews
Cleanliness: 7.8
Service: 9.5
Location: 9.6
Room Quality: 8.3
Amenities: 9.4
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 9.2
K
Kristin • family_with_children • us
7
Fine experience, but not as nice as typical stay at Embassy Suites.
Pros:

Breakfast was very good. Bed was comfortable and room clean.

Cons:

Person checking us in was not very friendly. In his defense he had just arrived and needed to get settled. The room we were assigned to was not ready for guests. It had two large air filtration devices in the room and heavy smell of chemicals. cleaning rags left in the room. We were promptly reassigned to another room.

2026-10-28 • via Nuitee
L
Lanasia • family_with_children • us
5
Pros:

I liked the convenience of the location. The staff was really friendly.

Cons:

The cleanliness was not up to par. Sink was nasty and water drainage was not good. Pull out bed needed new sheets and had stains. Some of the towels and bedding had stains on them.

2026-10-26 • via Nuitee
K
Kevin • extended_group • us
10
2026-10-23 • via Nuitee
W
Wesley • family_with_children • us
10
Enjoyable
Pros:

The evening snacks

Cons:

I wish there were more options for breakfast

2026-10-23 • via Nuitee
S
Sandra • couple • ie
3
Forgettable stay
Pros:

Location was great

Cons:

Food was terrible. Evening meal was gone off. Shower was cold and handle on the shower door came off in my hand.

2026-10-17 • via Nuitee
J
Jessica • family_with_children • us
5
2026-10-15 • via Nuitee
S
Shanelle • solo_traveller • us
8
Pros:

Location

Cons:

uncomfortable pillows

2026-10-13 • via Nuitee
B
Bethany • family_with_children • us
9
Pros:

Great breakfast

Cons:

Premium suite was supposed to have an “unlimited snack tray in room” that my teenager was pretty excited about but didn’t really exist

2026-10-11 • via Nuitee
N
Nicole • couple • us
10
Clean, quiet, and directly across the street from the mall.
Pros:

Clean, quiet, and directly across the street from the mall.

2026-10-11 • via Nuitee
T
Tina • family_with_children • us
10
Great stay.
Pros:

I love the cleanliness of it. I love the waterfall. I love the breakfast and how spacious the rooms are.

Cons:

The only thing I didn’t like about my room was the bathroom was kind of small. The door was kind of close to everything.

2026-09-19 • via Nuitee
E
Evelyn • solo_traveller • us
4
2026-09-19 • via Nuitee
B
Bradley • solo_traveller • us
3
Not worth the money
Pros:

The room was clean

Cons:

Woke up every time the LOUD AC unit kicked on (it needs some work) the room was definitely not nice enough to cost what it did.

2026-09-17 • via Nuitee
L
Lakeisha • couple • us
10
Pros:

Everything

2026-09-16 • via Nuitee
Y
Yolanda • couple • us
9
2026-09-16 • via Nuitee
B
Bullock • solo_traveller • us
10
Pros:

We always choose embassy suites. They never disappoint

2026-09-11 • via Nuitee
S
steven • solo_traveller • us
10
Pros:

The premium floor concept was genuis. Had an entire floor of adults go back in time when the most important time event was snacks . Parents becoming children all for snacks.
In addition all staff fought against n st tell guests no. try to fi n d a way

2026-09-10 • via Nuitee
A
Allie • family_with_children • us
10
I stay there a lot and I am very pleased
Pros:

Eggs made to order and a good variety

Cons:

On weekdays I do wish the kitchen would stay open later

2026-09-10 • via Nuitee
D
Davenport • extended_group • us
10
i loved it from the moment i walked in
Pros:

nice and clean, very bright

2026-09-10 • via Nuitee
M
Marco • solo_traveller • cr
4
Desordenados
Pros:

Nada

Cons:

Pésimo servicio al cliente, Amazon me entregó unos paquetes y se perdió uno de ellos, no se hicieron responsables por la pérdida sabiendo que si lo habían recibido.

2026-09-08 • via Nuitee
C
Cory • solo_traveller • us
10
2026-08-31 • via Nuitee