Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Great amenities
Cons:
Service delays
Cleanliness issues

Categories

Cleanliness
7.94
Cleanliness issues were mentioned, especially in relation to room service.
Service
9.41
Most reviews praised the friendly and helpful staff.
Location
9.45
The hotel's location was frequently highlighted as a positive aspect.
Room Quality
8.4
Rooms mentioned as spacious and well appointed, with some minor issues.
Amenities
8.93
Amenities including sauna and fitness facilities received positive mentions.
Value for Money
8.89
Value perceived as good, considering the services provided.
Food and Beverage
7.94
Mixed feelings on food service, particularly delays in room service.
Overall Experience
9.41
Despite some issues, the overall experience was positively highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:29

Property Description

Luxurious Accommodation

The Hilton Vienna Plaza, located on the historic Ringstraße boulevard, offers a blend of modern and Art Déco design, providing elegant rooms and suites with marble details and large windows.

Culinary Delights

Guests can indulge in Austrian and international dishes at ÉMILE Restaurant, complemented by a wide selection of wines. The day transitions seamlessly into the night at ÉMILE Bar, offering Martini specials and other delicious drinks.

Exclusive Amenities

Enjoy the convenience of free WiFi, Apple and PC workstations, sauna, fitness centre, and Executive Lounge with all-day coffee, tea, and a "happy hour" from 5pm - 7pm.

Book now to experience the ultimate luxury and hospitality at Hilton Vienna Plaza.

Important information:

In case of prepayment by credit card, the credit card used for the payment has to be presented at check-in.

Children up to 18 years old stay free (with existing bedding) when sharing a room with a paying adult on a room only rate. For Breakfast children 5 years and under eat for free, aged 6 – 12 years receive 50% off and aged 13 years and above pay full price.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for € 30 per person per night when using an available extra bed.
    Adults stay for € 80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 40 per day.

Location

Property Video

Guest Reviews

8.8
Based on 4900 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 9.41
D
Dimitra • couple • gr
9
2026-08-29 • via Nuitee
A
Asaf • solo_traveller • il
9
2026-08-29 • via Nuitee
A
Alicia • family_with_children • es
10
2026-08-28 • via Nuitee
E
Ermenegildo • couple • lv
10
2026-08-28 • via Nuitee
C
Caroline • family_with_children • ie
10
Wonderful from start to finish. Staff were exceptional. Special mention to Klainti, Denis & Vanessa
Pros:

We didnt have breakfast at the hotel

2026-08-27 • via Nuitee
O
Ovcharenko • solo_traveller • ua
1
Terrible
Pros:

I booked a standard room but have been provided with disabled room which is very poor condition . Staff made mistake but haven’t corrected straight away provided even more inconveniences. Perking is far away from the hotel.

Cons:

Not sure

2026-08-27 • via Nuitee
A
Abdul-40 • solo_traveller • sa
10
Pros:

The location is excellent

Cons:

The rooms probably aren't soundproofed.

2026-08-27 • via Nuitee
D
Dorian • couple • hu
10
Pros:

Das Frühstück und das Restaurant

Cons:

Exekutive Lounge schließt sehr früh

2026-08-26 • via Nuitee
T
Timur • couple • ru
4
2026-08-26 • via Nuitee
A
Aashil • couple • in
10
Excellent, exceptional and outstanding stay right in the heart of inner stadt
Pros:

Everything! Nothing to not like

Cons:

Nothing

2026-08-26 • via Nuitee
M
Mahmoud • couple • sa
9
Should the opportunity arise for me to return, I would certainly accept it.
Pros:

Thoroughly tidied up the spacious rooms!

Cons:

NIL

2026-08-26 • via Nuitee
M
Michel • couple • fr
7
Bon hôtel un hôtel excentré
Pros:

Le personnel et les petits déjeuners

Cons:

Le bruit de la rue du aux fenêtres sans double vitrage

2026-08-25 • via Nuitee
N
Nav • solo_traveller • gb
8
2026-08-24 • via Nuitee
Z
Zafer • couple • tr
8
2026-08-24 • via Nuitee
I
Ievgen • couple • ua
10
2026-08-24 • via Nuitee
V
vivianne • extended_group • br
9
2026-08-24 • via Nuitee
Y
yaser • couple • ae
8
جيده جدا
Pros:

الموقع والخدمه

Cons:

السرير غير مريح ومستهلك

2026-08-23 • via Nuitee
K
Krystyna • solo_traveller • gb
1
Absolutely disgusting service
Cons:

Hilton Plaza has officially lost its reputation and the standards expected of a hotel of this level. I booked a three-night stay. This was not my first visit to this hotel, but unfortunately, it will be my last. I will never stay at this hotel chain again, because I have never experienced such terrible treatment of guests anywhere in the world.
I booked my room through Booking.com and specifically selected the option that included breakfast, which accordingly increased the total price of my stay.
Upon check-in, the receptionist explained that I could order room service by scanning a QR code, but that I would have to pay a €10 room service charge.
The next morning, I ordered my breakfast by phone, and the staff member reminded me that there would be a €10 room service charge.
The breakfast was delivered to my room, and I was asked to sign a bill showing the full price of the breakfast — despite the fact that breakfast had already been included in the price of my stay.
When I went to settle the bill for my room, I was absolutely shocked to discover that the hotel had charged me for the breakfast a second time simply because it had been delivered to my room.
How, as a guest, was I supposed to know that the breakfast I had already paid for could not be used as room service?
The hotel supervisor told me that I should have read the brochures in the room more carefully, and that I would then have known about this policy. However, I have photographs of the brochures, and there is not a single word stating that a breakfast already included and paid for cannot be used when ordering breakfast in the room.
You are a five-star hotel. This is simply unacceptable.
Charging a guest twice for exactly the same service is shameful and completely unworthy of the standards and reputation of a five-star hotel.
If you have such unusual policies, you must clearly inform your guests about them in advance.

2026-08-23 • via Nuitee
R
Robert • couple • at
9
2026-08-23 • via Nuitee
S
Saeed • family_with_children • ae
10
2026-08-22 • via Nuitee