Crown Towers Melbourne

Hotels
9 (6212 reviews)
8 Whiteman Street , Melbourne , au
+61 3 9292 6868

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Luxurious amenities
Spectacular pool
Cons:
Cleanliness issues
Dated room quality
Expensive food and services

Categories

Cleanliness
8.33
Some cleanliness issues were noted, including dirty windows and stained upholstery.
Service
9.8
Overall service was praised, including helpful staff and valet services.
Location
9.84
Location was frequently mentioned as a strong point, being ideal for various activities.
Room Quality
7.79
Mixed sentiments were expressed about room quality, with references to dated rooms.
Amenities
8.82
Amenities had highlights such as a spectacular pool, but some were below expectations.
Value for Money
9.28
Comments suggest that while prices are high, value can be seen in service and amenities.
Food and Beverage
8.83
Food options were noted but criticized for being expensive relative to quality.
Overall Experience
9.3
Overall experience had positive feedback but also noted significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:12

Property Description

Luxurious Rooms with Stunning Views
Crown Towers in Melbourne's Southbank offers spacious rooms adorned with original artworks and marble bathrooms. Enjoy breathtaking views of the city or Port Phillip Bay through floor-to-ceiling windows.

Entertainment and Dining Extravaganza
Indulge in a plethora of options at Crown Towers Melbourne, from fine dining restaurants to vibrant bars, cinemas, and nightclubs. The Crown Casino and Entertainment Complex at your doorstep ensures endless entertainment.

Ultimate Relaxation and Wellness
Unwind at Crown Spa with a variety of rejuvenating treatments, a heated indoor pool, steam room, and a fitness centre. Pamper yourself with facials, massages, and beauty therapies for a truly relaxing stay.

Book now for an unforgettable luxury experience at Crown Towers Melbourne!

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employes and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan, as applicable at the time of entry. Please contact our front office for more details. Please be advised, the pool is restricted to guests 18+ from 8.00pm to 10.00pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 70 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 6212 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
R
Roburt • extended_group • au
1
Last staying was one of the worst because of Val Park. They bring my car. They broke the gearshift.
Pros:

The location

Cons:

Nothing

2026-07-25 • via Nuitee
M
Michelle • family_with_children • au
10
2026-07-25 • via Nuitee
S
Sonia • family_with_children • au
10
2026-07-25 • via Nuitee
A
Ayrlie • solo_traveller • au
10
Exceptional
2026-07-24 • via Nuitee
I
IAIN • couple • au
9
We will definately stay here agin
Pros:

Location and hotel facilities were excellent

Cons:

nothing

2026-07-24 • via Nuitee
L
Lauren • couple • gb
4
2026-07-24 • via Nuitee
C
Caroline • solo_traveller • au
8
Staycation to revive mind
Pros:

Convenient

Cons:

Na

2026-07-23 • via Nuitee
A
Ali • couple • au
5
2026-07-23 • via Nuitee
S
Sharad • solo_traveller • ae
10
5 Stars
Pros:

Beds, Breakfast, Location and Staff.

Cons:

Perfect

2026-07-23 • via Nuitee
I
Ilias • solo_traveller • au
8
2026-07-23 • via Nuitee
S
Shane • extended_group • au
9
Always stylish and comfortable
Pros:

Quality

Cons:

Smoking in the valet car park area. It’s extremely unpleasant picking to the car and I feel for the car park attendants

2026-07-22 • via Nuitee
M
Maria • extended_group • au
10
Ultimate luxury in an ideal location with everything on site.
Pros:

From the time we first arrived everyone was extremely welcoming, professional and happy to assist. Room service ladies kept our room clean & looking as good as we first checked in.

Cons:

Nothing negative to say

2026-07-21 • via Nuitee
M
Maitham • couple • om
3
2026-07-21 • via Nuitee
J
Jennifer • extended_group • au
10
4 days of fun the view we had was wonderfull easy walk to flinders street station DFO skydeck restaurants etc
Pros:

Everything

Cons:

Nothing

2026-07-21 • via Nuitee
M
Maitham • family_with_children • om
4
Poor service with beautiful location, facilities
Pros:

Beautiful Location
View on yarra river is like a dream
Check in staff was cheerful and welcoming
All the facilities and restaurants just steps away in same building
Checkout was smooth and fast

Cons:

The most concerning issue was the service at the Twr Café in the lobby. A staff member named Joe was extremely rude and disrespectful towards us. His attitude was completely different when serving other guests, which made us feel unfairly treated. We had no prior interaction or disagreement with him that could have explained his behavior. From our perspective, his conduct and aggressiveness was unacceptable and fell far below the standard expected in a customer-facing role.

Housekeeping was another disappointment. Despite leaving the bed linen change card clearly on the bed, our request was ignored on three separate occasions. It was frustrating to see such a simple request repeatedly overlooked. And would raise concerns if really the towels kept in bath tub was changed or this was overlooked too.

One morning i called guest services to ask bottle of water to make my coffee which we were informed its complimentary the answer simply was we will put for you once we service the room and refused to send one, unlike previously when we called it was sent

Overall, this stay did not meet the standards I expected, especially for a hotel of this reputation. I hope management takes these concerns seriously and works to improve both staff professionalism and guest service.

2026-07-21 • via Nuitee
M
Maitham • couple • om
3
Poor seevice, beautiful building and facilities
Pros:

Location
View
Facilities

Cons:

The most concerning issue was the service at the twr Café in the lobby. A staff member named Joe was extremely rude and disrespectful towards us. His attitude was completely different when serving other guests, which made us feel unfairly treated. We had no prior interaction or disagreement with him that could have explained his behavior. From our perspective, his conduct was unacceptable and fell far below the standard expected in a customer-facing role.

Housekeeping was another disappointment. Despite leaving the bed linen change card clearly on the bed, our request was ignored on three separate occasions. It was frustrating to see such a simple request repeatedly overlooked.

Guest services attendant refused to send the complimentary water to room and told us that it will be kept in room after servicing the room !

Overall, this stay did not meet the standards I expected, especially for a hotel of this reputation. I hope management takes these concerns seriously and works to improve both staff professionalism and guest service.

2026-07-21 • via Nuitee
M
Massimo • couple • it
5
Bene ma migliorabile
Pros:

Posizione, struttura e servizi interni

Cons:

Colazione a 90 dollari e il secondo caffè a pagamento.. dovrebbero riflettere

2026-07-20 • via Nuitee
M
Mark • couple • au
10
2026-07-20 • via Nuitee
6
688raunakm • Family • Melbourne, Victoria
10
Service Excellence Led by Eunice – Simply Outstanding
Pros:

We recently booked a villa at Crown Towers to celebrate my wife’s birthday, and the experience was truly exceptional from start to finish.

Having known Eunice for over 7–8 years, I reached out to let her know about the special occasion. She went above and beyond—personally calling me, reviewing the booking, and offering us a better rate than what I had originally secured. Her attention to detail and willingness to help made a great first impression even before our stay began.

On the day of check-in, we were warmly welcomed and pleasantly surprised with thoughtful touches arranged by Eunice—a teddy bear for my daughter, a beautiful birthday cake, French champagne for my wife, and a personalized note. These small gestures made the celebration feel even more special.

The overall stay was fantastic. The Crystal Club experience stood out, with a smooth and quick check-in, delightful afternoon tea, excellent evening drinks, and a truly impressive breakfast spread. The service throughout was impeccable.

A special mention to Sham at the Crystal Club, who was outstanding—attentive, friendly, and made us feel genuinely cared for.

It was also lovely to catch up with Eunice in person; she spent time with us during dinner, which added a very personal touch to the whole experience.

Thank you to Eunice and the entire Crown Towers team for making our stay so memorable. It’s wonderful to have her back at Crown Towers, and we look forward to returning again soon.

Raunak Mor

2026-07-19 • via Tripadvisor
K
Kellie • couple • au
9
Bed comfy, huge bathroom with bath, clean with view of the Yarra. Few steps from casino.
Pros:

Roomy
Great view along the Yarra

Cons:

Stay wasn't long enough

2026-07-19 • via Nuitee