Hilton Garden Inn Guatemala City

Hotels
•
Hilton Garden Inn
8.5 (169 reviews)
13 Calle 7-65 Zona 9 Zona hotelera , Guatemala , GT
+502 2423 0909

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (close to airport)
Friendly and attentive staff / good waiter service
Comfortable rooms and beds
Good coffee and buffet breakfast available
On-site gym
Cons:
Restaurant needs more variety and longer hours
No airport shuttle and no pool
Some guests report high price / poor value (expensive breakfast, extra charges)
Occasional cleanliness/odor issues (humidity, dirty coffee makers)
At least one report of very poor service (denied breakfast, Wi‑Fi/password issues)

Categories

Cleanliness
8
Some guests reported dirty coffee makers and a humidity smell in a room, otherwise typical housekeeping comments; minor cleanliness issues noted.
Service
9.2
Mostly praised staff and waiter service as very friendly and attentive, though one review reported a very poor service incident; overall service is a strong point.
Location
9.5
Repeatedly cited as perfectly located and close to the airport; location is a clear strength.
Room Quality
9.2
Rooms described as comfortable with good beds; a few mentions of aging rooms and humidity odor but generally positive room comfort.
Amenities
8
Gym and basic amenities available; guests noted lack of an airport shuttle and no pool, and some wished restaurant hours/variety were better.
Value for Money
7
Multiple complaints about high price and expensive breakfast, plus an instance of overcharging; perceived value is below average.
Food and Beverage
7.8
Mixed feedback: some praised buffet, coffee and waiter service, while others wanted more variety, had issues with specific dishes, or found breakfast costly.
Overall Experience
9.3
Majority of reviews describe a pleasant, convenient stay with good staff and comfortable rooms, though a few serious negative incidents affected some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations
The Hilton Garden Inn Guatemala City hotel, nestled in the bustling financial and business district, offers a blend of comfort and style. Each room is thoughtfully designed with modern decor, soundproof windows, and high-tech amenities like a flat-screen TV and ergonomic work area.

Convenient Amenities
From complimentary WiFi to a 24-hour business center, this hotel caters to both corporate and leisure travelers. Stay active at the fitness center, grab snacks at the convenience mart, or take advantage of the laptop-sized safe in your room for peace of mind.

Dining Excellence
Indulge in a culinary journey at the Garden Grill restaurant, serving up delicious meals from breakfast to dinner. Whether you opt for the themed lunch buffet or choose to dine a la carte, your taste buds are in for a treat.

Book your stay at the Hilton Garden Inn Guatemala City Hotel and elevate your travel experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Location

Guest Reviews

8.5
Based on 169 reviews
Cleanliness: 8
Service: 9.2
Location: 9.5
Room Quality: 9.2
Amenities: 8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 9.3
N
norma • extended_group • sv
10
2026-10-26 • via Nuitee
T
TEUTLI • couple • mx
8
fue BUENO
Pros:

la cercanía al aeropuerto

Cons:

restaurante requiere mas variedad y el horario ampliar

2026-10-20 • via Nuitee
M
michiko • solo_traveller • jp
9
快適
Pros:

レストランのウエイターのサービスはとても良かった コーヒー美味しかった

Cons:

空港シャトルがない

2026-10-20 • via Nuitee
R
Rodriguez • extended_group • cr
9
Very good
Pros:

I like the rooms

Cons:

It doesn’t have a pool and the ceviche is sweet which changes the taste of regular ceviche

2026-10-15 • via Nuitee
J
Juan • family_with_children • cr
9
2026-10-12 • via Nuitee
H
Henry Javier • family_with_children • hn
6
No me gustó el aire ni era tan bueno y por el precio muy caro sin desayuno
2026-10-11 • via Nuitee
T
tim • solo_traveller • nl
8
Comfortable
Pros:

A good place to be

Cons:

None

2026-10-07 • via Nuitee
M
Mario • couple • pa
10
2026-09-19 • via Nuitee
E
Elizabeth • couple • us
8
Pros:

Buffet awesome!

Cons:

Na

2026-09-18 • via Nuitee
A
Armando • solo_traveller • pt
7
Bom local para reserva de quarto de hotel.
Pros:

Nada em particular

Cons:

Também nada em particular

2026-09-13 • via Nuitee
R
Ricardo • solo_traveller • cr
10
Pros:

Muy bien ubicado y servicio de calidad.

Cons:

Precio alto . Él desayuno esta caro.

2026-09-05 • via Nuitee
Y
Yu Jung • couple • cl
10
2026-08-31 • via Nuitee
K
Kian Jonesl • solo_traveller • bz
10
2026-08-26 • via Nuitee
W
Wendy Isabel • couple • sv
8
Excelente ubicación, habitación cómoda
Pros:

Ubicación, cama confortable

Cons:

Olor a humedad en la habitación

2026-08-24 • via Nuitee
M
MATHIEU • solo_traveller • es
6
Pros:

Location

Cons:

Hotel is getting very old… not at the standard you expect for what you pay for 1 night. Disappointment

2026-08-23 • via Nuitee
C
Copelia • extended_group • sv
8
Cumplió con mi expectativa
Pros:

Amabilidad del personal

Cons:

Cafeteras estaban sucias

2026-08-17 • via Nuitee
C
Carlos Alejandro • solo_traveller • cr
10
Pros:

La ubicación perfecta

2026-08-16 • via Nuitee
K
Karla • extended_group • sv
8
2026-08-09 • via Nuitee
M
Mendiola • family_with_children • us
10
2026-08-09 • via Nuitee
J
JORGE • family_with_children • cr
8
Pros:

Todo bien

2026-08-03 • via Nuitee