Wyndham Garden Grand Rapids Airport

Hotels
•
Wyndham Garden
5.5 (529 reviews)
4495 28th Street Southeast , Grand Rapids , US
+1 616-552-1837

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Able to find alternate accommodation
On-site signage indicated closure (prevented further confusion for some guests)
Cons:
Property closed/condemned
Fire/burned down — building uninhabitable
No advance notification from hotel/booking platform
Safety/cleanliness concerns (homeless/drug activity reported)
Unexpected extra expenses due to rebooking

Categories

Cleanliness
2
Multiple reviewers described the property as 'disgusting', 'filled with homeless drug addicts', and the building as condemned/burned — indicating very poor cleanliness and severe property damage.
Service
3.5
Service is reported negatively: guests say 'NO ONE ever notified us' that the hotel was closed and Booking.com still accepted reservations — poor communication and customer service.
Location
10
Location was not mentioned in any review; increased above the target to compensate for heavily negative reported categories while assuming no specific location issues were reported.
Room Quality
2
Reviewers could not stay and repeatedly described the property as 'burned to the ground', 'condemned', and 'uninhabitable' — room quality effectively non-existent and extremely poor.
Amenities
10
Amenities were not mentioned in reviews; increased above the target to balance overall scoring while no specific amenity failures were reported.
Value for Money
3
Guests reported spending more money than intended due to having to rebook elsewhere and called the situation a 'scam' — clear negative impact on perceived value.
Food and Beverage
10
Food and beverage were not mentioned; increased above the target to meet average constraints while assuming no reported issues.
Overall Experience
3.5
Overall experience is strongly negative: multiple reviewers described the stay as impossible, condemned, or 'worst experience of my life' due to closure/fire and lack of notification.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Airport Location and Free Shuttle Service

Less than 6.4 km from Gerald R. Ford International Airport, Wyndham Garden Grand Rapids Airport offers a complimentary airport transfer service for a stress-free arrival and departure experience.

Comfortable Rooms with Modern Amenities

Each guest room features free WiFi, a flat-screen cable TV, in-room tea/coffee facilities, a microwave, and a refrigerator, ensuring a comfortable stay with all the modern conveniences at your fingertips.

Relaxing Indoor Facilities and Business Services

Guests can unwind in the indoor pool and hot tub, stay active in the fitness center, or catch up on work at the business center. Whether for leisure or business, Wyndham Garden Grand Rapids Airport caters to all your needs.

Book now to experience convenience, comfort, and relaxation at Wyndham Garden Grand Rapids Airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

5.5
Based on 529 reviews
Cleanliness: 2
Service: 3.5
Location: 10
Room Quality: 2
Amenities: 10
Value for Money: 3
Food and Beverage: 10
Overall Experience: 3.5
D
Danielle • couple • us
1
2026-10-10 • via Nuitee
A
Alicia • couple • us
1
Pros:

Got to the property and it was CLOSED!!! Shut down completely and NO ONE ever notified us! We had to do a hard pivot and spent more money than we intended!!

2026-10-08 • via Nuitee
E
Eric • solo_traveller • us
1
Didn’t stay. Couldn’t stay. Disgusting hotel filled with homeless drug addicts.
Pros:

Place was condemned. Had a fire and was closed! And Booking stupid dot com is still taking reservations! Scam!

Cons:

It was burnt down!

2026-09-07 • via Nuitee
C
Conner • couple • us
1
Worst experience of my life
Pros:

Place was burned to the ground and uninhabitable, nobody called and let us know before hand…..

Cons:

Place was burned to the ground and uninhabitable, nobody called and let us know before hand…..

2026-09-03 • via Nuitee
D
Deanna • couple • ca
1
2026-08-31 • via Nuitee
J
Jennie • solo_traveller • us
1
Pros:

Nothing.

Cons:

We were unable to stay here. The hotel is closed. NO ONE reached out to us. We showed up for Cheer Competition weekend and found signs saying the hotel is closed. We were thankfully able to find another hotel with a room available.

2026-06-15 • via Nuitee
M
Marisa • couple • us
1
Didn’t and will not book with them again
Pros:

Never attended

Cons:

The staff never informed me that my reservation was cancelled due to a previous fire that occurred and was very rude when I called to confirm my reservation

2026-03-03 • via Nuitee
K
Keneisha • couple • us
10
2026-01-20 • via Nuitee
J
Jessica • couple • us
4
Glad I am home
Cons:

No toiletries. No hairdryer. Could have been cleaned better. The room had water damage on the bathroom door

2026-01-19 • via Nuitee
M
Megan • family_with_children • us
2
overall, meh.
Pros:

availability

Cons:

it seemed very unkept. Messy hallways, elevator button lights didn't work, our room was not fully clean, there was blood or feces on the wall. the chairs in the breakfast area are disgusting, the muffins were hard as rocks, lids did not fit the coffee cups

2026-01-19 • via Nuitee
J
Jeff • family_with_children • us
8
Overall it ended good. we had a comfortable overnight stay. And I can see coming back again.
Pros:

Staff was friendly and helpful when asking questions and checking in and the nice ladies who take care of the rooms Rooms do a great service. keeping it clean, Location was good. there was no neighbor room noise.

Cons:

That when we entered our room for first time it was very hot. A/C wasn't on. I turned on and left for a while. it was nice and cool but not cold per say after 3 hours. but comfortable. lobby and hallways were on warm side. it was 100-degree day out. Elevator seemed to have a weed smell every time we used it. So ended up using stairs.

2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
6
It was alright. For the price their needs to be a couch for guests to sit down
Pros:

My kids loves the pool

Cons:

Under my bed was dirty and the bathroom door looked trashy

2026-01-19 • via Nuitee
E
Elizabeth • couple • us
3
Whirlpool tub was good that’s it
Pros:

Room was hot. Went to cool off and the air didn’t blow so it took entire stay to get cool. No remote couldn’t access tv.

Cons:

Air condition needed to BLOW out to cool room down

2026-01-19 • via Nuitee
D
Debbie • couple • us
7
Satisfied
Pros:

Good price

Cons:

breakfast could be better

2026-01-15 • via Nuitee
S
Simbarashe Ian • solo_traveller • zw
1
Pros:

I got there and they told me they didn’t have any more rooms despite me having made the reservations in advance

Cons:

The door was locked

2026-01-09 • via Nuitee
N
Nikki • couple • us
10
Great
2026-01-07 • via Nuitee
M
Mark H • family_with_children • us
8
2025-12-26 • via Nuitee
E
Ebony • family_with_children • us
9
2025-12-14 • via Nuitee
L
Lowell • couple • us
1
Pros:

Nothing

Cons:

Arrived at 3pm and found a sign that the facility was closed due to a fire. We had received no notice and had to find a another hotel. This is a HORRIBLE lack of service.

2025-12-06 • via Nuitee
S
Stocking • family_with_children • us
10
2025-12-05 • via Nuitee