Hilton Phoenix Airport

Hotels
•
Hilton Hotels & Resorts
8.1 (625 reviews)
2435 South 47th Street , Phoenix , US
+1 480-894-1600

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Terrace
See all facilities

Review Highlights

Pros:
Excellent proximity to the airport / convenient location
Several reports of attentive and helpful front-desk staff
Quick resolution of in-room issues (e.g., refrigerator replacement)
Convenient for quick/airport stays
Housekeeping/cleaning noted positively by some guests
Cons:
Inconsistent and sometimes rude/unhelpful staff; restaurant staff criticized
Unexpected parking charges and additional fees
Dated rooms, uncomfortable beds, and tired bathrooms
Cleanliness issues reported including roaches
Unreliable shuttle service / long waits
Noise issues (aircraft noise, pool-area disturbances)
Reports of unexplained charges on guest accounts

Categories

Cleanliness
6.5
Multiple reports of rooms not being clean (including sighting of two roaches) and tired bathrooms; cleanliness is a clear negative in several reviews.
Service
9.2
Mixed reports: several guests reported rude or unhelpful staff and poor shuttle handling, but multiple strong positive accounts praised attentive, friendly front-desk agents who resolved issues promptly (e.g., refrigerator replacement). Overall service is inconsistent but includes many high-quality interactions.
Location
10
Consistently praised for proximity to the airport; multiple reviewers cited convenience and close location to Phoenix Sky Harbor.
Room Quality
6.8
Several guests described dated, uncomfortable rooms and beds, tired bathrooms, and noticeable aircraft noise; one guest also reported being woken by pool-area noise.
Amenities
9
Amenities are convenient for airport travelers (fridge replacement handled, pool, airport access), though shuttle reliability was a notable complaint; overall amenities are useful but with some operational issues.
Value for Money
7.6
Value is mixed — some guests felt the rate was acceptable, but unexpected parking charges and added fees lowered perceived value for several visitors.
Food and Beverage
7.1
Several complaints about restaurant staff being clueless and food being forgettable; not universally addressed but clearly a negative for some guests.
Overall Experience
8.6
Overall experience is mixed: strong positive stays (friendly front desk, prompt issue resolution, convenient location) contrasted with disappointing stays (dated rooms, cleanliness issues, parking/shuttle problems). Generally adequate for airport travelers but below Hilton standards for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Contemporary Accommodations and Modern Amenities
Experience the perfect blend of style and comfort at our Arizona hotel, conveniently located near Phoenix Sky Harbor International Airport and Arizona State University.

Convenient Location and Nearby Attractions
Explore the vibrant neighborhood around Hilton Phoenix Airport, from the Civic Plaza and Convention Center to Chase Field and USAir Arena. Indulge in shopping, dining, and entertainment options just moments away.

Luxurious Facilities and Dining Options
Unwind in our state-of-the-art fitness center, take a refreshing dip in the outdoor pool, and savor delectable dishes at Rennick's Restaurant. Retreat to your spacious guestroom with high-speed internet and our exclusive Serenity beds for a rejuvenating stay.

Book now for an unforgettable stay at the Phoenix Airport Hilton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

8.1
Based on 625 reviews
Cleanliness: 6.5
Service: 9.2
Location: 10
Room Quality: 6.8
Amenities: 9
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 8.6
J
jayne • couple • us
9
Pros:

The desk staff were less than welcoming & helpful. They mumbled so much I asked twice for him to repeat what he was telling me. We left the car too/as we have done before. New to us was the QR code in the front entry way… neither of the desk attendants told us it was in the entry way.. they just nodded with their chins in the general direction. We found them to be below the quality of personal you’ve had in the past

Cons:

Told us up front what the car parking charges were… I had inquired a week prior to our travel

2026-10-29 • via Nuitee
R
Robert • couple • us
7
Staff was rude charge for parking while other chains don’t
Pros:

Location

Cons:

Pay for parking and $6 fee added to bill for???

2026-10-25 • via Nuitee
P
Philip • couple • ky
4
forgettable.
Pros:

Basic.

Cons:

Food.

2026-10-20 • via Nuitee
L
Lonny • couple • us
3
Horrible staff. Particularly restaurant staff. Just clueless. But front staff were not inviting or hospitable at all. W
Pros:

Nothing

Cons:

Just because you put a Hilton label on didn’t make it good. Old hotel changed to Hilton. Nothing updated.

2026-10-20 • via Nuitee
T
Tricia • couple • us
10
2026-10-15 • via Nuitee
J
Josh • solo_traveller • gb
2
A dated, uncomfortable hotel that falls well below Hilton standards
Pros:

It was near the airport

Cons:

Very disappointing stay and well below the standard I expect from Hilton. The hotel feels dated, with uncomfortable beds, tired bathrooms and noticeable aircraft noise. On my second night, I was woken at 2:30am by people making noise around the pool and had to call reception to intervene. Ultimately, a poor experience at a hotel in serious need of refurbishment.

2026-10-12 • via Nuitee
傳德 • solo_traveller • tw
5
2026-10-09 • via Nuitee
T
Takeuchi • couple • jp
6
2026-09-16 • via Nuitee
B
Bianca • couple • us
10
Pros:

I had such a wonderful stay at this Hilton! From check-in to check-out, everyone was incredibly kind and welcoming.

The gentleman at the front desk who helped me during both my check-in and check-out was amazing, so attentive, friendly, and helpful throughout my stay. Unfortunately, I don’t remember his name, but I truly appreciated his kindness. The ladies at the front desk were also wonderful, always smiling and ready to help with anything I needed.

When I realized the refrigerator in my room wasn’t working, the staff took care of it and replaced it for me, which I really appreciated. The whole experience made me feel very comfortable and well taken care of.

I had such a great stay, and whenever I’m back in Arizona, I will definitely stay here again. Thank you to the entire team for making my experience so special!

2026-09-15 • via Nuitee
A
Arthur • solo_traveller • us
8
Quick. Easy Convenient
Pros:

Close to airport

2026-09-13 • via Nuitee
R
Raed • couple • sa
10
2026-09-06 • via Nuitee
S
Simon • family_with_children • mt
7
2026-09-04 • via Nuitee
M
Martin • family_with_children • us
6
Pros:

Buena ubicación y housekeeping

Cons:

Nada

2026-09-04 • via Nuitee
R
Raed • couple • sa
10
2026-08-27 • via Nuitee
T
Tara • solo_traveller • us
10
2026-08-24 • via Nuitee
M
Michael • couple • us
10
2026-08-17 • via Nuitee
H
HSIN-YA • solo_traveller • tw
6
2026-08-11 • via Nuitee
M
Michael • solo_traveller • us
9
2026-08-09 • via Nuitee
T
tyra • solo_traveller • us
4
It was an ok.hotel.foe.the rate it wasn't that clean and that staff was mediocre
Pros:

I like the ATMOSPHERE of the room

Cons:

It wasn't that clean and I saw two roaches in my room

2026-08-08 • via Nuitee
A
Andreas von Salis • solo_traveller • br
8
2026-08-05 • via Nuitee