Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful hotel
Friendly and efficient staff
Great location
Comfortable rooms
Cons:
Heating issues in some rooms
Limited restaurant menu
Cleaning staff disturbance in the morning

Categories

Cleanliness
8.46
General clean rooms, though some guests mentioned concerns about the temperature and comfort.
Service
9.23
Many reviews praised the excellent and friendly service from staff.
Location
9.27
Close to train station and city center, very convenient for guests.
Room Quality
8.72
Beautiful rooms with a few mentions of heating issues.
Amenities
8.75
Great gym and bar, though some noted limited restaurant menu options.
Value for Money
8.71
Considering the quality, most guests found it reasonable, despite a few comments on pricing.
Food and Beverage
8.26
Breakfast was good but dinner menu was lacking according to some reviews.
Overall Experience
9.03
Overall positive experiences, with some concerns impacting specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:25

Property Description

Luxurious Accommodations
Experience the grandeur of the Kimpton Clocktower with its stylish and modern 4-star rooms, each elegantly furnished and equipped with all the amenities you need for a comfortable stay.

Prime Location
Located in the heart of Manchester's city centre, just a stone's throw away from major attractions like The Palace Theatre and Manchester Arena, the hotel offers easy access to the best shopping spots and entertainment venues in the area.

Top-Notch Facilities
Enjoy complimentary WiFi throughout the hotel, the largest hotel event space in the North of England at the ballroom, and convenient in-room features such as satellite TV, in-room safes, and tea/coffee-making facilities. Book your stay at Kimpton Clocktower now for an unforgettable Manchester experience.

Important information:

Please note that the credit / debit card used at the time of the booking needs to be presented upon check-in. Please note that failure to do so will result in an alternative payment method being required.

Please note that bookings for 5 rooms or more will be on group terms & conditions and policies which will be sent directly by the hotel.

The elevator has a width of 4.6 feet.

Guests are advised to book a table ahead of their visit if they want to dine at The Refuge by Volta to avoid disappointment.

With its Victorian architecture and fresh approach to hospitality, Kimpton Clocktower Hotel is the perfect expression of its setting: Manchester, a city where tradition and modernity meet and where artisanship reigns supreme. Housed in a magnificent terracotta Grade II–listed building, Kimpton Clocktower has a history that dates back to 1890, when the building first opened as The Refuge Assurance Company headquarters. Today, it’s a destination where glamor and luxury meets one-of-a-kind craftsmanship—and where there are new things to discover at every turn.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

8.8
Based on 6112 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 9.03
C
Chris • couple • gb
10
Pros:

Absolutely fantastic
Definitely staying again

2026-07-04 • via Nuitee
K
Karen • solo_traveller • gb
8
Lovely hotel , rooms need a little updating
Pros:

Loved how big it was , some were rude but mostly good. Room was comfortble , but very tired and unable to open windows as painted shut! And had secondry glazing . Bed and pillows were very comfy , breakfast was very good .

Cons:

Because of ongoing work on outside of listed building it was hard to see full look of building .But understand upgrade .

2026-07-03 • via Nuitee
L
Louie • couple • gb
10
2026-07-01 • via Nuitee
G
gillian • couple • gb
10
Stunning place to stay - everything we needed in the room - we even got an upgraded room and a free drinks hour before d
Pros:

How they have modernised but kept the original features

Cons:

Nothing

2026-06-30 • via Nuitee
P
Pamela • solo_traveller • us
10
2026-06-30 • via Nuitee
H
Hinrich • solo_traveller • gb
4
Pros:

Very nice staff and facilities

Cons:

Very very noisy room on the third floor.

2026-06-29 • via Nuitee
T
Tracey • family_with_children • gb
9
2026-06-29 • via Nuitee
S
Sophie • extended_group • gb
10
A real treat to stay here I will definitely be returning!
Pros:

Beautiful room, lobby and bar. A free drink at the bar. Great value for money and the breakfast was excellent!

Cons:

Nothing it is a shame it doesn’t have a pool or spa, but other than that, it was wonderful.

2026-06-29 • via Nuitee
J
Jonathan • couple • gb
10
Peaceful and polite
Pros:

Beautiful

Cons:

Everything!

2026-06-29 • via Nuitee
A
alice • solo_traveller • au
9
Pros:

Friendly staff, clean and breakfast

2026-06-29 • via Nuitee
O
Ola • solo_traveller • gb
10
Perfect, would certainly stay here again
Pros:

Location, cleanliness, staff, food

Cons:

I liked everything

2026-06-29 • via Nuitee
C
Charlotte • couple • gb
8
Nice for a short city break
Pros:

The building is beautiful, it’s like being in an historical school or something, really lovely styling. The rooms were comfortable and spacious, lovely and light and the air con was a god send in the heatwave! Comfy beds, delicious breakfast.

Cons:

Whilst the food at breakfast was delicious, the staff and service was appalling. Three different staff members were incredibly rude - including one lady who we actually tried to complain to about her colleague! Asking for a cup for the pot of tea or a glass for some water seemed like way too much trouble - we got heavy sighs, eye rolls and a seriously bad attitude - so some proper customer service training is definitely needed. Everyone else at the hotel was great but the Refuge Bar & Restaurant staff were awful. Very disappointing.

2026-06-28 • via Nuitee
K
Katharine • couple • gb
6
Beautiful building, lovely rooms, comfy beds.
Pros:

It’s an amazing property. Loved the old building and great location. Loved that we received a text message contact once checked in and were offered complimentary drinks and nibbles.

Cons:

Had a small incident but washed over without apology which was a shame as I do plan to return to Manchester a lot in the next few years. The room hairdryer didn’t work. Used the text message service but no response. Phoned reception and they said they would bring one up but they didn’t. The next morning I chatted with reception and they could not see any record of this. They offered to send one up but again didn’t bother. Such a shame as felt like some of those little details that make a stay great were missing.

2026-06-28 • via Nuitee
V
Victoria • couple • gb
10
Amazing
Pros:

Stunning property

Cons:

Nothing

2026-06-28 • via Nuitee
A
ALEXANDRA • family_with_children • gb
6
Great location for University visit & a beautiful hotel but some areas need attention to detail.
Pros:

Food at the hotel, both dinner at The Refuge and breakfast was fantastic. Lots of choice of interesting and tasty dishes in an amazing location. The hotel is stunning with beautiful Victorian detailing throughout. Receptionist was incredibly friendly and helpful.

Cons:

Room 366. Air conditioning in room kept turning itself off every few hours and when in use was very noisy especially as we had to use it overnight (we stayed there during Met Office red alert heat wave). Room windows were mouldy, as were the curtains. There were no curtains or blind in the bathroom so light streamed in from the corridor overnight. Unfortunately we had requested a twin room for my daughter and I and were given a double bed which was not satisfactory.

2026-06-28 • via Nuitee
T
Taiqi • couple • gb
8
2026-06-28 • via Nuitee
A
Al • family_with_children • gb
10
Excellent.
Pros:

Wow - what an incredible hotel room for an absolutely bargain. Beautiful 20ft ceilings, wood panelling, two giant armchairs, twin double beds, best shower I've ever used, complimentary Tunnocks and tea....
Staff so helpful and other people stating there were lovey and civilised - no stage do/hen-do late night noise int he hotel.
Giving this hotel 10/10 and would definitely stay agin and recommend to you.
Hotel foyer and hotel room (we were in) were like stating in Glasgow train station. The level of grandiosity was unbelievable, must cost a fortune to maintain the building.

Cons:

Just so you know I am not an employee writing a fake-positive review):
1 Dust: the net curtains and curtains were dusty. The room was clean but maybe with windows sealed a lot of dust seemed to have accumulated, unvacuumed. If you're an asthma sufferer, bear in mind. Beds, bathroom and towels very clean tho!
2. Noise. Unsurprisingly, the external street noice was continuous throughout the night. Sound of trains was good though, even in the early hours.

2026-06-28 • via Nuitee
G
Gillott • solo_traveller • gb
10
Pros:

Everything! Staff were lovely and accommodating and the facilities were lush.

Cons:

No complaints here :)

2026-06-27 • via Nuitee
A
Annette • family_with_children • gb
8
Pros:

Very unusual hotel. Such a beautiful building. Room was a lovely size. Beds and bedding were really comfortable. Shower was amazing - lots of toiletries. Tea and coffee in the room. Staff really friendly. Parked in the Oxford Road NCP - really close and good value at £20 (should be £30) Couldn’t have asked for more.

Cons:

Nothing to not like!

2026-06-27 • via Nuitee
H
Helen • couple • gb
9
2026-06-27 • via Nuitee