JEN Singapore Tanglin by Shangri-La

Hotels
•
JEN by Shangri-La
8.6 (3755 reviews)
1A Cuscaden Road , Singapore , sg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Cleanliness issues
Basic facilities
Limited breakfast items at times

Categories

Cleanliness
8.1
Some reviews mentioned issues with cleanliness, particularly with the room floors not being wiped.
Service
9.1
Staff were frequently described as friendly and accommodating.
Location
9.1
Multiple reviews praised the central location and easy access to public transport.
Room Quality
8.6
Rooms were mostly described as clean and comfortable, though some noted basic facilities.
Amenities
8.6
Good selection of amenities including pool, gym, and easy shopping access.
Value for Money
8.6
The hotel offers reasonable pricing relative to its facilities and services.
Food and Beverage
8.1
Breakfast options were highlighted positively, though some mentioned limited variety as a downside.
Overall Experience
8.6
Overall satisfaction was high, with many positive comments about their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:10

Property Description

Luxurious Accommodation and Convenient Location
JEN Singapore Tanglin by Shangri-La offers a luxurious stay in the heart of Orchard Road, just steps away from the Orchard Boulevard MRT Station. Enjoy stunning views of the city or lush gardens from well-appointed rooms featuring modern amenities like satellite TV and free internet access.

Relaxation and Wellness Facilities
Unwind in style at the hotel's outdoor swimming pool, spa, sauna, and steam rooms. Indulge in rejuvenating massage treatments or take advantage of the business center and laundry services for a hassle-free stay.

Culinary Delights and Shopping Convenience
Savor local delicacies at Ah Hoi's Kitchen or opt for an all-day buffet at J65. With Tanglin Mall at your doorstep and proximity to Botanic Gardens and major shopping centers, JEN Singapore Tanglin ensures a perfect blend of relaxation and convenience.

Book now for an unforgettable stay at JEN Singapore Tanglin by Shangri-La!

Important information:

Kindly provide the hotel with your arrival flight details including flight number and arrival timing, prior to arrival. For early check-ins, a pre-block of guest room is required to guarantee a confirmed early check-in, chargeable at 1 night's charge. Please note that the standard check-in time applies if a pre-block request is not received.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 106.92 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3755 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.6
L
Lance Pattinson • solo_traveller • th
10
fanatastic size room - loved it
Pros:

location and service

Cons:

breakfast could have been better -

2026-06-06 • via Nuitee
N
Nina • solo_traveller • de
5
Ok
Pros:

The location

Cons:

Not once was the floor in the room cleaned during my stay. The dirt ( corns of rice and lots of dust ) was there when I arrived and still there when I left.

2026-06-06 • via Nuitee
K
Kanan • family_with_children • my
10
2026-06-06 • via Nuitee
S
Sarah • solo_traveller • nz
8
2026-06-05 • via Nuitee
A
Anna • extended_group • nz
8
2026-06-04 • via Nuitee
G
Graeme • extended_group • nz
6
Pleasant enough but better options in the neighbourhood
Pros:

Mall next door
Pool

2026-06-04 • via Nuitee
A
Andrea • solo_traveller • it
9
2026-06-03 • via Nuitee
W
Wai Fong Annie • couple • my
9
Happy & convenience stay
Pros:

Location

Cons:

Nil

2026-06-03 • via Nuitee
V
Vun Kee • family_with_children • my
10
Excellent experience
Pros:

Friendly and helpful staffs and good location

2026-06-02 • via Nuitee
C
Christopher • couple • hk
8
2026-06-01 • via Nuitee
S
Senadheera • couple • lk
10
2026-06-01 • via Nuitee
A
Amos • couple • sg
10
2026-06-01 • via Nuitee
J
Jovana • solo_traveller • nl
7
2026-06-01 • via Nuitee
B
Bhavana • family_with_children • ae
7
2026-06-01 • via Nuitee
N
Naomi • solo_traveller • sg
10
2026-06-01 • via Nuitee
J
Julie • couple • us
9
Pros:

Loved the location

2026-05-31 • via Nuitee
J
Jason • family_with_children • in
8
Pros:

The good breakfast and cleanliness.

Cons:

Some of the staff was not approachable during the breakfast time as we had an infant and some denied to provide puree for the baby and some were so supportive to provide the same.

2026-05-31 • via Nuitee
J
JOO LIAN • extended_group • jp
9
It was f
Pros:

Good and staffat the reception is truly supportive n helpful everyone and phirin was so friendly n accommodating also baggage Weida was great n lots of information n truly feel warm n hope to be back agn.

Cons:

Spotight for the bed but sidela.p is fine otherwise can feel the best
0otherwise fine

2026-05-31 • via Nuitee
E
eleanor • solo_traveller • ph
10
Pros:

Friendly & helpful staff

Cons:

No kaya spread for breakfast buffet considering you are in Singapore. If you want kaya toast, they will charge $10SGD .

2026-05-29 • via Nuitee
S
Sanjeewa • couple • lk
10
Great
Pros:

Staff is very friendly

2026-05-28 • via Nuitee