Comfort Suites Madison West - Middleton

Hotels
•
Comfort Suites
7.5 (350 reviews)
1253 John Q. Hammons Drive , Madison , US
+1 608-820-2370

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Business center
Pets allowed
Meeting/banquet facilities
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location near restaurants and shopping
Affordable / good price
Comfortable beds and spacious rooms
Free WiFi
Pool and hot tub as useful amenities
Decent breakfast for some guests
Cons:
Poor cleanliness: hairs, dirty linens, black mold, mildew smell
Front desk/service issues: slow, rude or language problems
Unsanitary or poorly maintained pool/hot tub; missing towels
Room maintenance issues: brown/rusty water, sharp tile edges, outdated furnishings
Breakfast underwhelming for some; inconsistent F&B quality
Housekeeping inconsistencies and no daily service in some cases

Categories

Cleanliness
4
Multiple reviews report dirty linens, visible hairs, black mold, strong mildew odor and rooms not cleaned properly — clear negative cleanliness issues.
Service
7.5
Mixed: several reports of slow, inattentive or non-English-speaking/front desk staff and unattended desk, but also notes of helpful cleaning crew and a manager who listened — overall average-to-slightly-better.
Location
10
Consistently praised: described as a great/very good location near restaurants and shopping and convenient for travel.
Room Quality
6.5
Mixed: beds described as very comfortable and rooms spacious, but some rooms outdated, pull-out in rough shape, sharp tile edges and other maintenance issues reported.
Amenities
6.5
Pool/hot tub is a noted feature and sometimes enjoyable, but several comments about unsanitary pool/hot tub, missing towels and other lapses in upkeep reduce the score.
Value for Money
9.5
Multiple reviewers call the property affordable and good price for what was received, supporting a strong value perception.
Food and Beverage
7
Breakfast receives mixed feedback — described as decent by some, underwhelming or problematic by others (including a terse 'El desayuno' complaint).
Overall Experience
9
Overall impressions vary but several guests explicitly enjoyed their stay thanks to comfortable beds, good location and acceptable amenities; negative cleanliness/service issues are present but some stays were positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel in Madison, WI, is strategically situated near major attractions like the Alliant Energy Center and University of Wisconsin-Madison, making it an ideal choice for travelers looking to explore the city's best offerings.

Fantastic Amenities for a Relaxing Stay
Guests can unwind in the indoor pool with a hot tub, enjoy a complimentary cocktail hour at Duffy's Pub and Wine Bar, and start the day right with a free hot breakfast. The hotel also offers a fitness center and a game room for entertainment.

Full-Service Excellence and Suite Options
With free airport transportation, high-speed Internet access, and a meeting room for business needs, the hotel ensures a comfortable stay for all guests. Choose from a variety of suites, including whirlpool and two-story options, all equipped with modern conveniences for a pleasant stay.

Book your stay at Comfort Suites Madison today and experience the perfect blend of convenience and luxury!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 350 reviews
Cleanliness: 4
Service: 7.5
Location: 10
Room Quality: 6.5
Amenities: 6.5
Value for Money: 9.5
Food and Beverage: 7
Overall Experience: 9
T
Thomas • couple • de
3
Super Lage schlechtes Hotel!
Pros:

amerikanisches Frühstück, WLAN war frei, Lage

Cons:

im Frühstücksraum, inkompetentes Personal am Empfang (sprachen schlecht Englisch). der Tresor konnte innerhalb von 48 Stunden nicht gangbar gemacht werden. Bett meiner Frau hatte fremde Haare drin. Auf dem Flur stank es nach schlechtem Essen, das Zimmer war KEINE Suite!!!!

2026-10-29 • via Nuitee
A
Anderson • extended_group • us
5
2026-10-26 • via Nuitee
C
Cathy • family_with_children • us
7
2026-10-25 • via Nuitee
A
AnnaBanana08 • family_with_children • us
10
2026-10-18 • via Nuitee
A
Aamia • solo_traveller • us
1
2026-10-13 • via Nuitee
D
David • couple • us
8
Awesome job with everything
Pros:

A Okay

2026-10-12 • via Nuitee
T
Tracie • solo_traveller • us
7
2026-10-10 • via Nuitee
K
Kari • couple • us
2
Disappointing and never going back
Pros:

Location

Cons:

Water was brown and rusty smelling. Asking a simple question from the front desk got a rude response and it seemed like they didn’t speak English well. There was black mold in the bathroom and sharp tile edges on the tube.

2026-09-15 • via Nuitee
B
Brina • couple • us
2
Affordable for a reason
Pros:

Affordable, decent breakfast, good location

Cons:

Strong mildew smell in room, visible water damage, unsanitary swimming pool/hot tub, dirty linens, desk left unattended

2026-09-08 • via Nuitee
L
Laura • solo_traveller • ca
5
2026-09-01 • via Nuitee
A
anderson miguel • couple • do
7
Cons:

El desayuno

2026-08-31 • via Nuitee
C
Carter • couple • us
8
Overall me and my family enjoyed our stay.
Pros:

The presentation was great and the beds were amazing, very comfy. The rooms were also big and spacious along with the bathroom.

Cons:

Breakfast I would say, was little bit underwhelming.

2026-08-30 • via Nuitee
J
Judy • extended_group • us
8
2026-08-24 • via Nuitee
K
Kayla • family_with_children • us
4
Wouldn’t pick this property again.
Pros:

It was super nice when we walked in, the actual pool/hot tub was nice.

Cons:

The staff was VERY slow with regular requests, no pool towels even after asking for them. Room smelt AWFUL. It wasn’t cleaned very well.

2026-08-16 • via Nuitee
H
Hardegree • solo_traveller • us
9
2026-08-15 • via Nuitee
P
Pablo • solo_traveller • us
7
I believe they could do better
Pros:

Breakfast was good and staff was very nice

Cons:

No to clean in the room ( bed) and the pillows are not too concerned.

2026-08-03 • via Nuitee
A
Anna • solo_traveller • us
8
Great location and comfortable
Pros:

This property is in a great location. Just outside of Madison with plenty of restaurants and a small shopping center close by. The room was very comfortable but a little out dated. I am glad that I didn’t have my daughter with me as the pull out looked to be in rough shape. It could have also used a deep clean. Otherwise everything was great! I slept well and woke up to a nice breakfast. The pool and hot tub were a nice feature!

Cons:

Everything was outdated. There were quite a few hairs in the room so it could have used a better clean.

2026-07-22 • via Nuitee
B
Barb • couple • us
10
2026-07-16 • via Nuitee
P
PATRICIA • couple • us
7
2026-07-11 • via Nuitee
S
Stephanie • couple • us
8
Pros:

Good price, convenient

Cons:

Sink slow to drain; sink stopper not working properly. Also electric plugs between beds not quite right.

2026-07-02 • via Nuitee