Embassy Suites Montgomery - Hotel & Conference Center

Hotels
•
Embassy Suites Hotels
7.8 (832 reviews)
300 Tallapoosa Street , Montgomery , US
+1 334-269-5055

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Great breakfast buffet / good variety
Convenient, central location
Quiet/peaceful atmosphere for some guests
Indoor room entrances / good layout
Several guests reported clean, comfortable rooms
Cons:
Daily parking fee ($25) and unexpected parking charges
Cleanliness problems (hair, soiled curtains, food left behind, stains)
Room issues: loud AC, broken furniture, collapsed bed, holes and odors
Noise in lobby late at night and some noisy AC units
Value concerns: early check-in fee and overpriced in-room commodities
Food/service inconsistencies during large group events

Categories

Cleanliness
6.5
Multiple guests reported issues: hair in bathroom, soiled curtains, week-old pizza found behind curtains, dried food on carpet and stains; some rooms were described as clean but overall cleanliness was inconsistent and problem-prone.
Service
9.5
Mostly praised — many comments about friendly, helpful and courteous staff at the front desk; isolated negative incidents (slow response to maintenance requests, one unfriendly clerk, and an early check-in charge) but overall service tended to be a strong point.
Location
9
Consistently noted as convenient and well-located for nearby attractions (museums, ballpark, restaurants); location is a clear strength for many guests.
Room Quality
6
Frequent problems reported: loud AC units, collapsed/poor beds, broken furniture, missing sheets on pull-out sofas, holes in doors, bad smells and generally dated appearance in some rooms — room quality was a recurring negative.
Amenities
8.3
Breakfast/food service is a clear amenity strength (good variety noted), but repeated complaints about paid parking and limited staffing at busy times lowered the amenity score; overall amenities are good but marred by parking policy and occasional service delays.
Value for Money
6
Perceived as poor by multiple guests due to daily parking fees ($25), a $75 early check-in charge in one report, and prices for in-room commodities that didn't match expectations — value was a common complaint.
Food and Beverage
8.8
Breakfast received many positive mentions (variety and buffet praised); some food quality issues (undercooked sausage, limited fruit choices, slow service during large groups) but overall food offerings were regarded favorably.
Overall Experience
8.3
Mixed but generally positive overall: several guests described excellent or relaxing stays and praised staff and breakfast, while others reported serious negatives (bed collapse, cleanliness and noise). The net guest impression trends positive despite notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious All-Suite Accommodation

Embassy Suites Montgomery Hotel & Conference Center offers spacious suites equipped with microwaves and refrigerators, providing a comfortable stay for guests. The hotel also provides wireless high-speed internet access and pay-film options for relaxation after a busy day.

Delightful Dining Options

Guests can indulge in a complimentary cooked-to-order breakfast and evening Manager's Reception, adding a touch of luxury to their stay. Additionally, the hotel features Montgomery's Cafe, where guests can savor Southern American cuisine for lunch or dinner.

Relaxing Indoor Pool and Facilities

Unwind with a refreshing swim in the indoor pool or take advantage of the hotel's relaxing facilities. Whether it's enjoying the amenities or exploring central Montgomery, Embassy Suites offers a perfect blend of comfort and convenience.

Experience luxury and relaxation at Embassy Suites Montgomery Hotel & Conference Center - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Guest Reviews

7.8
Based on 832 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 6
Amenities: 8.3
Value for Money: 6
Food and Beverage: 8.8
Overall Experience: 8.3
S
Shwaun • couple • us
6
2026-11-03 • via Nuitee
S
Stephine • couple • us
10
Pros:

Breakfast buffet was delicious and very fresh and warm

2026-11-02 • via Nuitee
F
faire • couple • us
10
2026-11-01 • via Nuitee
A
Angela G • couple • us
7
Pros:

staff

Cons:

The idea to pay $75 for check in before 2:30 for a room that was ready; staff not busy - I was only person in lobby..... ridiculous! The charge to pay for daily parking ..... ridiculous!

2026-10-31 • via Nuitee
M
Mcclinden • extended_group • us
7
Pros:

The convience to where I was going

Cons:

Noise

2026-10-26 • via Nuitee
M
Manolis • couple • gr
10
2026-10-24 • via Nuitee
D
Darby • extended_group • us
9
Pros:

The layout, all room entrances were indoors

Cons:

Nothing

2026-10-23 • via Nuitee
R
Robert • extended_group • us
8
2026-10-20 • via Nuitee
J
Jane • family_with_children • us
5
Pros:

The hotel staff were all very kind and courteous.

Cons:

The lobby was very noisy late into the night. The bathroom could use some maintenance, the AC unit was extremely loud and there were no sheets for the fold out sofa bed. The price for the commodities did not match up.

2026-10-19 • via Nuitee
G
Gary • couple • us
1
Not happy
Pros:

Ok

Cons:

Broken furniture curtains wouldn’t close found one week old pizza laying behind the curtains on the floor, had to call four times to get somebody to take care of a few things

2026-10-18 • via Nuitee
W
Warren • solo_traveller • us
2
Horrible accommodations. Would love a refund.
Cons:

My wife was driving from NC to TX. She can't drive at night so I arranged for her to stay at the hotel in Montgomery AL. The bed was collapsed in the middle so bad it was at angle that caused you so slide off onto the floor. My wife ended up sleeping on the sofa. Also the air conditioner made a horrible loud rattling sound. Luckily she was able to open the window to get some relief. I am extremely unhappy about this as I chose this hotel because I expect the Hilton brand to have better standards.

2026-10-16 • via Nuitee
A
April • family_with_children • us
10
2026-10-15 • via Nuitee
W
Wendy • extended_group • us
8
2026-10-13 • via Nuitee
K
Keeturah • family_with_children • us
10
EXCELLENT
Pros:

everything

Cons:

i was satisfied

2026-10-13 • via Nuitee
S
Samantha • solo_traveller • us
10
Pros:

Staff and location was wonderful.

Cons:

There was hair on the ceiling of the bathroom and the glass of the shower was not cleaned.

2026-10-12 • via Nuitee
D
Dorkita • couple • us
8
My stay was excellent.
Pros:

The breakfast was amazing.plenty of options.

Cons:

The sausage could have been cooked longer.

2026-10-10 • via Nuitee
T
Timothy • extended_group • us
9
2026-10-09 • via Nuitee
W
Walter • solo_traveller • us
9
2026-10-09 • via Nuitee
N
Nicole • couple • us
8
Pros:

We enjoyed the quietness and peaceful atmosphere. We had to check out earlier than we expected so didn’t have time to try the breakfast.

Cons:

The staff could have been more friendly. The lady looked miserable and didn’t have any customer service skills.

2026-10-08 • via Nuitee
K
Kimberly • family_with_children • us
4
Pros:

Location

Cons:

Curtains where soiled
Food was half cooked
Pizza dried out carpet need to be cleaned
Cleaned behind the tv

2026-10-07 • via Nuitee