The Rushmore Hotel & Suites; BW Premier Collection

Hotels
•
BW Premier Collection
7.9 (1050 reviews)
445 Mount Rushmore Road , Rapid City , US
+1 605-348-8300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff and shuttle service
On-site restaurant/bar (positive dining experiences)
Spacious rooms and comfortable beds (reported by some guests)
Cons:
Recurring cleanliness issues (dirty rooms, soiled bedding/glasses)
Lack of in-room amenities (no fridge/microwave/safe/phone)
Noise problems (traffic, trains, neighboring rooms/children)
Outdated room condition and flat pillows; parking/breakfast not always included

Categories

Cleanliness
6.8
Mixed reports: multiple guests reported dirty rooms, soiled cups and bedding and visible dirt; a few guests noted clean rooms, but cleanliness complaints are recurring.
Service
9.2
Consistently praised: many guests called staff friendly, helpful and responsive; shuttle and bar staff received specific positive mentions.
Location
9.5
Very strong: repeatedly described as central, close to downtown, eateries and attractions (convenient for Mount Rushmore); excellent location cited several times.
Room Quality
6.6
Mixed to negative: several guests reported outdated rooms, flat pillows, noisy rooms (street/train/neighbors), malfunctioning TV and sticky/heavy doors; some found rooms spacious and beds comfortable.
Amenities
6
Notable gaps: many rooms lack fridge, microwave, kettle, in-room safe or phone; water sold in lobby, parking/covered parking limited and breakfast often not included, though shuttle and on-site restaurant exist.
Value for Money
7.9
Mixed perceptions: some guests felt the hotel offered good value (especially for location/nearby attractions), while others expected better condition for the price.
Food and Beverage
8.6
Generally positive: on-site restaurant and bar received praise (notably a highly-rated steak and good happy hour); F&B staff mentioned as a highlight.
Overall Experience
8.6
Overall mixed but leaning positive: excellent location and friendly staff offset issues with cleanliness, noise and missing in-room amenities; some guests would return/recommend, others were dissatisfied enough to leave early.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodations and Dining
Experience comfort and style at The Rushmore Hotel & Suites, where every room comes equipped with modern amenities such as free WiFi and a 40-inch flat-screen TV. Indulge in organic cuisine at the Enigma Restaurant or sip on over 90 martinis at the 445 Martini Lounge.

Convenient Facilities and Services
Stay productive with access to the fitness center and business center during your stay. Need to recharge your electric car? No problem - we offer an electric car charging station on site.

Explore Historic Downtown Rapid City
Located just a short walk from Main Street Square, our hotel is the perfect base for exploring the vibrant business, entertainment, and shopping district. Don't miss out on nearby attractions like Mount Rushmore National Monument and Crazy Horse National Memorial. Book now for a memorable stay at The Rushmore Hotel & Suites.

Important information:

Please note that guests must be 21 years of age or older to check in to the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RAP

Location

Guest Reviews

7.9
Based on 1050 reviews
Cleanliness: 6.8
Service: 9.2
Location: 9.5
Room Quality: 6.6
Amenities: 6
Value for Money: 7.9
Food and Beverage: 8.6
Overall Experience: 8.6
K
Kelli • couple • us
9
2026-11-04 • via Nuitee
C
Chad • couple • us
4
Stay somewhere else
Pros:

Location is good.

Cons:

Terrible pillows and mattress. Need renovation. AC unit is loud

2026-10-26 • via Nuitee
W
William • family_with_children • us
8
clean and close to the action (if there happens to be any :) )
Pros:

proximity to eateries and shopping

Cons:

covered parking would be nice

2026-10-25 • via Nuitee
D
David • solo_traveller • gb
10
2026-10-24 • via Nuitee
L
Laurinda • family_with_children • us
10
2026-10-24 • via Nuitee
K
Kenneth • couple • us
10
Everything was all good, especially the steak and friendly staff
Pros:

Very friendly staff, clean and comfortable room and bed. Lovely view on 9th floor. Best of all was the bar & grill staff who served us a delicious 18 ounce steak dinner later in evening and the overall value. It was the perfect hotel to experience Mount Rushmore Memorial. We recommend it to other travelers

Cons:

All was well, no problems at all

2026-10-22 • via Nuitee
L
lisa • family_with_children • us
8
2026-10-21 • via Nuitee
E
Eva • solo_traveller • ch
7
Albergo bellissimo ma diverse cose da rivedere e mettere a posto…
Pros:

La camera era spaziosa.
Albergo molto centrale, con tutto in prossimità.

Cons:

La camera era sporca. Quando sono arrivata c’erano bicchieri sporchi di ospiti precedenti. Sporco il copriletto ( che ho fatto cambiare), sporco per terra.
Fanno l’aspirapolvere tutti i giorni in corridoio ma non in camera…
Non c’era né frigo né microonde, ne bollitore, ne cassetta di sicurezza. Nessun armadio.Solo 3 cassetti.

2026-10-19 • via Nuitee
D
Dawn • family_with_children • us
7
Pros:

Close to downtown and good restaurants

Cons:

Have to buy breakfast so we went out to one nearby. Older hotel. Front lobby was muddy, needed mopped.

2026-10-17 • via Nuitee
T
Tadashi • solo_traveller • br
10
Pros:

Excelente localização.
Equipe muito cordial.
Quarto muito espaçoso.
Hotel oferece transfer de/para o aeroporto

2026-10-17 • via Nuitee
L
Laureen • couple • us
7
2026-10-14 • via Nuitee
W
Wayne • couple • us
2
We checked out three days early after two nights of no sleep.
Pros:

Not much.

Cons:

Our room was right at the corner of two major roads. We could not sleep as it was so loud, cars, motorcycles, bar across the street. There was constant noise. There was a connecting door and we heard everything in room next to us including alarm going off at 5 am.

2026-10-13 • via Nuitee
P
precious • extended_group • us
6
Pros:

The location, and the comfort of the beds

Cons:

The television didn’t work all of my stay

2026-10-13 • via Nuitee
C
Carolyn • family_with_children • us
10
Would definitely stay there again!
Pros:

Location excellent! Staff friendly and helpful 👌. Room was clean and comfortable. Maybe a silly observation but, the elevators were fast and smooth. I appreciated that. Hotel shuttle service to The Monument events available!

Cons:

No refrigerator or microwave in my room. I failed to ask staff if this was not possible for all rooms or required a special request. Parking for hotel guests not guaranteed.

2026-10-13 • via Nuitee
A
Alexandra • couple • au
7
Good size room + location, lacking some amenities.
Pros:

Pros were the location and the size and cleanliness of the room. Staff were also very nice.

Cons:

No mini fridge, no phone, only one main light for the room, no safe even though it is advertised. Bit noisy at night with the train alarm. No water in the rooms, have to pay $1 per bottle in the lobby.

2026-10-12 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-10-12 • via Nuitee
V
Vanessa • solo_traveller • mf
5
Pros:

L'emplacement

Cons:

Le petit déjeuner non inclus

2026-10-08 • via Nuitee
D
Dawn • couple • us
7
2026-10-07 • via Nuitee
M
Mary • couple • us
3
Would not recommend this hotel
Cons:

Room was very outdated. Pillows were flat and all bedding seemed old. The air conditioning sounded like a 747 taking off. Baseboard in the bathroom was falling apart. For the price of the room I was expecting better.

2026-09-18 • via Nuitee
J
Julie • couple • us
10
2026-09-16 • via Nuitee