a&o Brussel Centrum

Hygiène

Nu frigider, in baie urme de vopsea pe jos,foarte neigienic totul,televizorul e doar de decor in cameră, baia inumana ,încă ma dor mușchii de la salteaua foarte tare..nu mai zic ca pe timp de noapte am asistat cu ochii mei cum paznicul i a luat pachetul de țigări unui tip ce a uitat doar 1 minut afară pe locul de fumat dupa care același paznic mi a comandat un taxi despre care am aflat ulterior ca e ,,de lux taxi" si pentru 2 km mi a cerut 100 de euro...

Mogłyby by być 2 ręczniki na osobę

Pas d'armoire pour une chambre familiale, les lits n'étaient pas tous faites, ce n'était pas propre. Le petit déjeuner pour le prix qu'on paye il y avait vraiment pas grand chose.

J'ai tout apprécié

Mon frère avait réservé 1 chambre depuis un Mois mais lorsqu'il est arrivé il n'y a pas eu de chambre.

La chambre est pas propre, en 3 jours personne est passé nettoyer, la réception toujours vide, pas moyen de se plaindre et un l’hôtel n’est pas sécuriser.
Un voleur est entré juste devant moi et sorti sans problème.
Le petit déjeuner est nul et limité, je pouvais pas me reposer sur cause des bruits des travaux, je suis sortie avec une migra

The room was not properly cleaned, the floor was obviously unvacuumed. The bathroom and sheets were clean however.
Unfortunately, there were tonnes of noisy teenagers on my floor, running up and down, kicking and banging on doors until late at night, three nights in a row. Trying to reach the reception staff via telephone, email or the booking.com app was impossible and I had to wait for the kids to leave before I could do down and complain - it didn't feel safe stepping out into whatever was going on out there. I still have not received a reply about this via email or the app 2 days later, though the reception staff called the group's teacher to complain and apparently sent a security guard up at eleven o'clock. Unfortunately this made it difficult to rest.
The bed (mattress) was also incredibly uncomfortable and there was no proper table or chair in the room. The window was also not openable. For one night this is annoying but tolerable, but after three nights my back is definitely unhappy and painful. I've stayed here before in the more 'old fashioned' style rooms and the bed was a little better there.
Having to use a phone to check in is very annoying, but I appreciate some people won't mind.
Overall for this area in Brussels, it's pretty good value for money, but there's definitely room for improvement - it's an absolute must to have clean rooms and to be able to contact reception via telephone.

Overall the staff were very rude and not helpful at all. Wouldn’t go there again.

Er was een hele groot groep met jeugd. Volgensmij een school. Zorgde voor veel overlast.

Hotel bardzo zniszczony, brudny i wymagający gruntownego remontu. Dwa razy po zameldowaniu zmienialiśmy pokój , w pierwszym była komplentie zniszczona podłoga w łazience i smród papierosów, w drugim było brudne WC , dopiero trzeci był w mairę czysty , choć z kolei były urwane firanki i nie domyta kabina prysznicowa . Generalnie pokoje nie przypominają wystrojem tych zamieszczonych na zdjęciach na Booking. Są stare meble jakby z lat 80 tych . Lobby i pokoje wyglądają tak jakby sieć przejęła inny stary hotel z wyposażeniem, który lata świetności ma już dawno za sobą i nie zrobiła generalnego remontu pod swój standard. W lobby są połamane stoły i bardzo poplamione kanapy. Załączam zdjęcia . Na korytarzach wykładzina na podłodze z dziuramia aż do betonu. Straszny widok. Lokalizacja blisko centrum, ale dzielnica raczej mało przyjazno, dużo emigrantów, którzy zaczepiją turystów. Jestem bardzo zawiedziona tym hotelem, bo był to już nasz trzeci raz po Wenecji i Dreżnie w sieci a&o i poprzednie dwa hotele były pomimo, że budżetowe to były zadbane i nowoczesne. Generalnie nie piszę opinii negatywnych jeśli w hotelu są drobne niedociągniećia, ale to co zastaliśmy w tym hotelu, to prawdziwa porażka i uznałam, że warto ostrzec innych.

At approximately 12:30 AM during the night, front desk staff knocked on my room door unexpectedly. After I opened the door, the staff member simply said “checking” and immediately left without any proper explanation.

I later went downstairs to ask for clarification, and I was only told that there had been a “double booking” issue and that they wanted to check whether the room was occupied. However, I had already completed check-in during the afternoon of May 14, which makes this situation completely unreasonable. I do not understand why my room needed to be “checked” in the middle of the night after I had already officially checked in and occupied the room.

More importantly, even if there had been an internal booking mistake, knocking on a guest’s door at 12:30 AM without proper communication or prior notice is highly inappropriate and unacceptable.

What made the situation even worse was the attitude of the front desk and security staff afterward. Instead of apologizing or trying to calm the situation professionally, I was told not to “raise my voice,” and the security staff stated that if I wanted to call the police or file a complaint, I could “do whatever I wanted.” This dismissive and aggressive attitude was deeply shocking.

As someone who has been taking antidepressant medication due to mental health conditions, this incident and the way I was treated caused me severe distress, anxiety, and emotional agitation. I felt unsafe, humiliated, and psychologically affected for the remainder of my stay.