Days Inn by Wyndham Rapid City

I waited 45 minutes for a clerk to come check me in, I was told 3 different stories she went home to get a boot for her leg, she broke her ankle and they took her to the hospital, or she didn;t like working there so she walked out and never came back. They sent a trainee from another motel and he was struggling to get me checked in. We got in our room and the tub, shower, and sink were filthy, I went to wash my face at the sink and the hand towel was dirty and stained. There was trash between the bed and bed stand, melted ice cream on the phone receiver and along the bed frame and headboard. Dried food and trash on the carpet and huge stains all over the floor, room smelled terrible but we couldn't open the windows because there were no screens on them and the mosquitoes were coming in. I called the front desk twice to send someone to clean the room and finally had to go to the desk and get cleaning supplies so I could clean the bathroom tub, sink, etc and picked up the trash and food on the carpet. I had to clean the tables and phone because they had sticky substance all over them. The bed sheets did look like they had been changed hopefully. I asked to talk to the manager twice and was told he was busy somewhere else and I asked to talk to the owner but was told he was busy also. What kind of business has their guests clean their own room???? My husband is disabled and 77 years old and was very tired so I cleaned the room because we had already been charged for the room and I checked a couple other motels but they were full that late at night. I am requesting a refund for having to put up with all that nonsense. I will never know how this motel pasted a valid health inspection.

The breakfast was sad!! We went to eat at 7:30. Breakfast is supposed to go to 9. There was only waffle batter for one of us. No one came to check it. Husband asked an the girl said the was no more. There was no butter, no napkins, no juice. Nothing in the small fridge, and only white bread. Nothing to put on it. We were really disappointed. We were told that there was breakfast, but it was a poor one compared to what you get most places you stay that have breakfast.

No elevator

The breakfast wasn’t really bring apples, cereal and waffles. Our room was gross and dirty

Refrigerator did not get cold, no ice buckets 0

The pool was murky didn't even smell like chlorine. The rooms and common areas are dirty. There's stuff on the walls. And the breakfast was just cold cereal. And its ghetto, there was Crack heads propping the side door open with rocks. Going in and out all night. One point there was someone leaning on our vehicle.

We stayed in a room where the coach was all tore up.
Stains on carpets.
Run down!

The a/c unit seemed like it needed service Their wasn’t any extra blankets in the cabinets.

Small breakfast, wished it had apple juice or something.

Large hair ball behind bathroom door.
Bathroom smells like vomit.
Breakfast, not much selection. An outside access door broken. Pool cloudy

Days inn overbooked their rooms (they did not have enough clean rooms to meet their bookings) they sent us to their sister hotel next door, the travel lodge, but used our days inn booking. This hotel was terrible. Stains all over the carpet, thw chair was disgusting, there was hair and crusty food stuck to the table. I had to wear my shoes the whole time. Refused to shower, cuz how can you get clean in a place so dirty? The worst part is they still charged us the rate we were paying at the days inn, which is rated as pleasant (6.7) on booking.com, and we paid that rate for a room that is rated as poor (5.2) on this website. Oh, and there were homeless people who were sleeping in the stairwell of the next door days inn, because apparently the key locks on the back exterior door doesnt work, so i didnt really feel like the stuff in my car was very safe. Never again for either the days inn or the travel lodge.

Breakfast

I didn't like the fact that the room was dirty and smelled like cigarette smoke. Regardless of being disabled and not being able to walk up and down stairs easily, we were put on the second floor. She tried charging me again for the room when we got there even though I already did an online check-in. There weren't any options for breakfast other than cereal and waffles. No jacuzzi, no towels available to dry off with. I will never stay here again. I paid double of what the room actually was worth. We traveled 5 hours for quality doctor care after having 5 back surgeries and was very disappointed and upset with how everything was.